Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Sound and fit is awful
on January 24, 2024
Posted by: Katie33
Expertise:Intermediate
I was so excited about this purchase because of the last pair of Galaxy Buds I had for over two years; the sound was great, the fit was great, and everything else.
When I got this pair, I put them in; they didn't fit right, so I read and watched the video of how to put them in and even changed the earpiece from smallest to largest, and they continued to fall out, no matter how I twist-turn them. The sound is off, and it seems that people can't hear me when I talk, and I'm constantly repeating myself. I wish I could return these and get the pair I exchanged back
When I got this pair, I put them in; they didn't fit right, so I read and watched the video of how to put them in and even changed the earpiece from smallest to largest, and they continued to fall out, no matter how I twist-turn them. The sound is off, and it seems that people can't hear me when I talk, and I'm constantly repeating myself. I wish I could return these and get the pair I exchanged back
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 25, 2024
Hi there Katie33, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is and you can also perform a fit test with the buds in the Samsung Wearables App while you are connected. We have also included a link to an article to help with the call features of your device. Lastly, we have provided a link to the Samsung Support Team to offer further assistance if necessary to ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Won't Stay In Place(Ear)!
on January 29, 2024
Posted by: mandob12
from San Antonio, TX
Expertise:Intermediate
Not worth it. They don't stay in place in the ear very well. tried all the different pads provided and still can't get them to stay. Purchased another brand and no problem with them staying in place .
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 30, 2024
Hi there Mandob12, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of the buds are to you for your continued usage and enjoyment. We have provided a link to an article to help ensure the optimal placement of the buds in your ear. You can also perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on January 30, 2024
Posted by: 504mom
from New Orleans, LA
Expertise:Intermediate
I bought them a month ago. When I first put them in, I love them. I had earbuds that worked great, but I wanted Active Noise Cancelling so I got these. I wish I hadn't. Having to push them back on my ears after the slightest movement and every subsequent movement, I'm irritated.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, January 31, 2024
Hi there 504mom, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you initially were enjoying the usage of your device. If you are looking to achieve a more secure fit, we have provided a link to an article that highlights the optimal placement of the buds, you can swap out the ear tips for the extra ones included with the device, and lastly you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Earbuds
on February 1, 2024
Posted by: Vince
The sound from these buds are so much clearer than I expected. Combining both the ANC and the capability to quite down if they hear your voice is a very innovative feature! Love the buds and love the fact that they can wirelessly charge!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If I was rich, I'd buy everyone a pair! Love!
on February 4, 2024
Posted by: Joseph
from Plymouth, Massachusetts, US
Expertise:Intermediate
These are hands down the best earbuds on the market. Better than Apple or any others. There are so many features on such a useful well made ]reduction. Well done Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First time user of Galaxy Buds from Samsung
on February 9, 2024
Posted by: Mar R
from Concord, CA
Expertise:Intermediate
I received this yesterday from Samsung, charged it, used it in the evening while gaming and watching a movie on my computer. I previously read reviews about these falling off your ear. I disagree, they sit properly in my ears, never had any discomfort. The sound quality is amazing, way better than I expected. The NC is way better than the previous AKG NC headphone I had. In addition, these are so comfortable, I forgot and did not notice they were still in my ear when I went to bed and had them on while sleeping. Was I worried due to some of the negative reviews before placing the order for this? - Yes, I was. But I figured some reviews are either fake or just bashing. I am happy with my purchase and do not regret getting these buds. 👍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
good sound, bad fit
on February 10, 2024
Posted by: fallout buds
I bought these in October after I lost my buds live. The sound quality is fantastic and leaps and bounds better than the previous buds I owned. The bad, they won't stay in no matter what. I changed all sizes of ear buds that came with it and after 15 to 20 minutes they slide right out. I upgraded to the recommended ear buds that have the two layers and now they will stay in for 30 minutes. Horrible fitment design. Samsung should have put a piece or sell a piece to sit in your outside ear to hold them in place like older models.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 12, 2024
Hello Fallout buds, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of this device. We understand how important the fit is to your continued enjoyment and usage of this device. We have provided a link to an article to help discover the optimal placement of your buds for a secure fit. You can also perform a fit test while wearing the buds and connected to the Samsung Wearables App. Lastly, we have shared a link below to the Samsung Support Team if you have additional questions regarding your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Expect problems out of the box
on February 10, 2024
Posted by: WhyMe
Expertise:Intermediate
Out of the box, the right bud sounded funny. The audio out of it sounded hollow. Not even 8 full months later the left one became quiet. After following instructions on how to remedy this and clean the earbud, it only became quieter and completely unusable. When the left one did work, it was great.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, February 12, 2024
Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you and the desire to enjoy the full functionality. We do offer a one year warranty on all devices, the full information has been linked below for your convenience. We have also included a link to the Samsung Support Team for assistance with your warranty claim and help work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US