Best Buy - Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Average customer rating

4.1

(638 Reviews)

Rating breakdown 638 reviews

5 Stars

385

4 Stars

101

3 Stars

2 Stars

1 Star

80%of customers recommend this product.

(

392 out of 487

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Customer Rating

Highly disappointed

on January 5, 2024

Posted by: Geekin

from Santa Rosa, CA

Expertise:Intermediate

I bought these after having the bud pro, seems to me the galaxy buds are some of ther worst fitting earbuds. They constantly fall out no matter what tip size i use. I even bought aftermarket tips and no improvement. Not buying galaxy buds anymore after this

Features

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Value

Response from Samsung USBy Social Commerce, January 10, 2024

Hi there Geekin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your device is to you on a daily basis and enhances your overall experience. We have provided a link to help ensure the placement of the buds is done correctly in your ear, you can also perform a fit test while wearing the buds in the Samsung Wearables App. Lastly, we have included a link to the Samsung Support Team if you have additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Customer Rating

Samsung's warranty process is completely broken.

on January 6, 2024

Posted by: Osmethne

from SLC

Expertise:Expert

Well, everything was going fine until they broke. I've had it for less than a year and Samsung refuses to honor the warranty.

Buyer beware.

Response from Samsung USBy Social Commerce, January 10, 2024

Hi there Osmethne, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand your frustration at having a device stop working in a short period of time. Without knowing what features of your device are no longer working, we have provided a link to your warranty information to help you better understand what is and is not covered. We have also included a link to the Samsung Support Team if you do happen to have questions. Thank you for being a Samsung customer. -Elizabeth
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Customer Rating

The best samsung Galaxy Buds ever!

on January 10, 2024

Posted by: Kyre0914

These are the best samsung Galaxy buds ever! They sound Awesome, it fits in my ears perfectly.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 2, 2025

Thank you so much for your wonderful review, Kyre! We're elated to see that you love the Galaxy Buds2 Pro. With their intelligent Active Noise Cancellation, you can truly immerse yourself in your music without distractions. Plus, the Enhanced 360 Audio brings a whole new dimension to your listening experience. We're also glad to hear that the fit is just right for you! Your satisfaction means a lot to us! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Customer Rating

Great unless you want to exercise with them

on January 11, 2024

Posted by: csquared

from Virginia

Expertise:Intermediate

Great sound and great features but any kind of of exercise and they fall out of my ears. Very surprised they did not come with different size tips or winglets to help with a tighter fit.

No, I would not recommend this to a friend.

Features

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Design

Value

Response from Samsung USBy Social Commerce, January 11, 2024

Hi there Csquared, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your buds is to you especially during intense workouts. This device does come with additional ear tips in a larger and smaller size in a small box in the original packaging. We also have available on our website foam conform ear tips if you are looking for something that will not feel as slippery if you are sweating. Thank you for being a Samsung customer. -Elizabeth
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Customer Rating

Excellent quality

on January 13, 2024

Posted by: Russell

from Liberty, N.Y.

Expertise:Intermediate

These sound so good, I'm glad I got them. Great purchase.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, February 16, 2025

How's it going, Russell? We appreciate you taking the time to share your experience with us! We're pleased to see that you're enjoying the amazing sound quality of the Galaxy Buds2 Pro. It's great knowing they were a worthwhile purchase for you. The Galaxy Buds2 Pro feature a 15% smaller design than the previous model, with an ergonomic shape and enhanced wind flow technology to reduce ear canal pressure. In addition to comfort, the Buds2 Pro come with some fantastic features like SmartThings Find, which allows you to trace your earbuds with location detection, even without the case. Plus, the 24-bit Hi-Fi Audio delivers clear, high-quality sound thanks to the Samsung Seamless Codec. Thank you again for being part of the Galaxy family. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Galaxy Buds2 Pro

on January 18, 2024

Posted by: F15Mechanic

Expertise:Expert

The sound quality is great and the touch controls work great. You do have to be careful on which size plugs you choose. It comes pre-installed with the large installed. the other two size are in a small tube box in the package. Medium was my size and ordered replacement 6 pair package of medium only online. For walking they are great not so much while do any movement exercise. Sound quality is great on calls. You do have to unpair it from each device before using on another. But I only use it for my Samsung Phone, TV, and Computer.

Features

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Value

Response from Samsung USBy R&R Team, January 5, 2025

Thank you so much for your detailed review of the Galaxy Buds2 Pro! We're thrilled to see you’re enjoying the excellent sound quality and seamless touch controls. Regarding your concern about ear tip sizes, we appreciate you highlighting that. The Galaxy Buds2 Pro come with three sizes of ear tips to ensure a secure and comfortable fit. If you found that the medium size works best for you, that’s great! If you need to adjust further, we encourage you to experiment with the different sizes included in the package. A proper fit can enhance sound quality and improve overall comfort. We understand that while the Buds2 Pro is perfect for walking and, with a proper fit, intense activities. The Galaxy Buds2 Pro indeed have an IPX7 water resistance rating, making them suitable for light workouts. If you have concerns about staying secure during movement, consider using the included wing tips for a more snug fit. Regarding the need to unpair the earbuds from different devices before connecting, we recommend utilizing the “Quick Switching” feature. This allows you to switch between previously paired devices effortlessly without needing to unpair. Simply tap and hold the touch panel to cycle through your devices. If you're encountering challenges, make sure your Buds2 Pro is updated to the latest firmware for optimized performance. To do this, open the Galaxy Wearable app, navigate to "Earbuds settings," and check for updates under "About earbuds." We appreciate your insights about call quality. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Perfect

on January 19, 2024

Posted by: Christophercolumbo

from Phelan ca

Expertise:Intermediate

Absolutely phenomenal 👏 spectacular. easy to set up, wonderfully comfortable in your ear placement. A # 1.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, June 30, 2025

Hey! Thank you so much for your awesome review of the Galaxy Buds2 Pro! We’re pleased to see that you found them absolutely phenomenal and easy to set up. We completely agree! The comfort and fit are truly exceptional. As a fellow user of the Buds2 Pro, I share your enthusiasm! If you ever have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

it was fine until later..

on January 19, 2024

Posted by: squibbs

good audio quality but i cant enjoy most of it because the speakers eventually dir out and become really quiet. had to send in for the right bud to get a speaker replacement and now the left bud speaker is quiet and not working. i was so impressed at the first usage but not its really disappointing at how often i run into an issue. paired with my s22, i run into very choppy audio quality, but any other device like my chromecast or laptop it works perfectly. i hope to see much better with the 3rd gen 😔

Response from Samsung USBy Social Commerce, January 22, 2024

Hi there Squibbs, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to assist you with your device to ensure you always enjoy the usage. We have provided a few links to articles that can help you troubleshoot both the volume diminishing and the connectivity of your device from the comfort of your home. We have also provided a link to the Samsung Support Team if you require further assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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