Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Horrible
on December 15, 2023
Posted by: sheltiemom
from Monrovia Indiana
Expertise:Intermediate
There are three sizes of rubber tips . I have tried all three of them. And none of them keep the buds from falling out of my ear.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hey Sheltiemom, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. In addition to the ear tips you have tried, you can also perform a fit test while wearing the buds in the Samsung Wearable App. We have also provided a link to an article about the optimal placement in your ear for the buds. Lastly, we have available foam conform ear tips available on our website for a more secure fit. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
So disappointed lost the case no way go track it!
on December 17, 2023
Posted by: AutoTechNick
from Medina, Ohio
Expertise:Expert
I've been using samsung buds now for 2 years. I've had 4 pairs.... I had the case on my desk and my 2 year old had gotten ahold of them. Now I have no way to track the case... very disappointing that Samsung will let you track the buds but not the case. Just IMO I think that was an extreamly poor decision on Samsungs part. But at the same time they know they are small and can be lost and they wanna make money on ppl losing them.. so disappointing I'm a father of 3 with a dead end job like I don't have the money to drop 170 to 240 every time I lose them!!!!!! I literally have to use these every single day now a week before Xmas I gotta try to scrounge up money to replace something that's expensive like times are hard enough. #SamsungWhatAreYouThinking?
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
5
Response from Samsung USBy Social Commerce, December 29, 2023
Hi AutoTechNick, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis for both work and personal needs. We have provided a link to the Samsung Support Team to help with all available options for your case. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Can't find the right fit!
on December 26, 2023
Posted by: Matznix
Got these with my new phone. The sound is fine but the fit really bites. They provide 3 different sizes of ear plugs and NONE of them provide a fit that the earbuds themselves consider a 'good fit.' I'm using the one that got the best feedback from their app (good fit/connection) but theyt still keep falling out of my ears. My older ones without the stem fit much better.
Response from Samsung USBy Social Commerce, January 3, 2024
Salutations Matznix,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally speaking, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to reaching the perfect fit for your Galaxy Buds2 Pro, linked below. Please don't hesitate to reach out to Samsung Support if you have any questions for us or if you would like further assistance. Thanks for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally speaking, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to reaching the perfect fit for your Galaxy Buds2 Pro, linked below. Please don't hesitate to reach out to Samsung Support if you have any questions for us or if you would like further assistance. Thanks for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the price tbh.
on December 26, 2023
Posted by: Joe Cynic
from Joshua Tree, California
Expertise:Intermediate
After having these ear buds for a month and a half, I can say, these ear buds are not worth the price tag on them. Even having bought these ear buds on sale, I feel like these aren't worth the price. Sound quality is great. But the noise canceling and ambient sound just, aren't good enough to justify the price I'm my opinion. Sound cacelling just, isn't good enough. It doesn't perform like "active" noise canceling, it doesn't perform like that. It feels like it cancels out a low level of sound but anything above that threshold, gets in. If anything is active, it's ambient sound. You have hear it react to loud noises dampening them. The only problem I have with ambient sound is it also drowns out voices. Even on extra loud ambient sound. It sucks tho because, for the price, I really expected more out of these ear buds. Especially when there are cheaper ear buds out on the market, with performance on par or exceeding the galaxy buds 2 pro. Shame.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
1
Response from Samsung USBy Social Commerce, January 4, 2024
Hi there Joe,
Thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Take a look at, "How to wear your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" for some great information that you may find beneficial in resolving what you described to be experiencing with your device, linked below. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/support/answer/ANS00091222/
Thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Take a look at, "How to wear your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" for some great information that you may find beneficial in resolving what you described to be experiencing with your device, linked below. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/support/answer/ANS00091222/
Written by a customer while visiting Samsung US
Customer Rating
5
Love not having to remove them during work.
on December 31, 2023
Posted by: Nini
Expertise:Beginner
Love them! I can use them as a nurse and never have to remove them. I can hear everything including talking when I choose. Sound clarity is right on!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love them but right earbud is giving out
on January 2, 2024
Posted by: Shooterbud
from Minnesota
Expertise:Intermediate
love these earbuds, I have used them almost everyday since I got them a little over a year ago. it's just now the right earbud is giving out its not as loud as it used to be even after cleaning and it also just started rattling when I'm listening to music.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 30, 2024
We appreciate your feedback on the Galaxy Buds2 Pro! We’re glad to hear that you’ve enjoyed using them daily. The Galaxy Buds2 Pro is crafted for outstanding sound quality and comfort, allowing users to immerse themselves in their audio experience. With features like AI assistance right in your ear, Intelligent Active Noise Cancellation, Enhanced 360 Audio, and a secure, comfortable fit, the Galaxy Buds2 Pro really elevate the listening experience. If you're experiencing dampness with your right earbud, we recommend checking for software updates or resetting the earbuds, as this can often resolve sound quality concerns. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We appreciate your support and hope you continue to enjoy the rich audio experience they provide! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound, Poor Fit
on January 2, 2024
Posted by: KES11
Expertise:Intermediate
I have a pair of Galaxy Buds+ I've been using for several years now. I bought the Buds Pro 2 wanting to upgrade. They sound amazing but unfortunately they do not fit in my ears. No matter what size of ear tip I try or what angle I insert them, I can't get a seal that blocks out noise. Even with the ANC on sound still comes through due to the fit. They do not appear to extend into the ear canal as much as my Buds+ and I think that's the issue. It's really disappointing because I had high hopes for them and they sound great.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hello KES11,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to attaining the perfect fit for your Galaxy Buds2 Pro, linked below. Please feel free to contact Samsung Support afterwards if you would like any further assistance. We're more than happy to provide you with further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to attaining the perfect fit for your Galaxy Buds2 Pro, linked below. Please feel free to contact Samsung Support afterwards if you would like any further assistance. We're more than happy to provide you with further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound quality, but spring loaded case
on January 5, 2024
Posted by: Jake B
from Boston MA
A great step up from the original Galaxy buds. I love the better sound quality and adaptive noise cancelling.
Knocking a star off for 2 reasons:
1. If you drop the case from waist-height onto the floor, the case bursts open with zero resistance, and sends the buds flying as far as it can possibly manage to fling them.
2. For some reason, these buds take a little longer to wake up from sleep and connect to my phone than the original Galaxy Buds did.
1. If you drop the case from waist-height onto the floor, the case bursts open with zero resistance, and sends the buds flying as far as it can possibly manage to fling them.
2. For some reason, these buds take a little longer to wake up from sleep and connect to my phone than the original Galaxy Buds did.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Jake! It's always great to hear from our valued customers. We're ecstatic to see that you're enjoying the improved sound quality and adaptive noise cancellation features, which are designed to create an immersive listening experience. We understand your concerns about the case opening when dropped. While the case is built to be sturdy, we recommend checking out our cover cases to help protect it from impacts. Regarding the longer wake-up time from sleep, we appreciate your feedback and suggest a few troubleshooting steps. First, ensure your Buds are updated to the latest software via the Galaxy Wearable app, as updates can enhance performance. Second, consider resetting your earbuds in the app under "About earbuds" to refresh their functionality. Lastly, try toggling your phone's Bluetooth off and then on again to improve connectivity. Once again, we appreciate your feedback! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US