Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Good
on November 13, 2023
Posted by: Thanh
Nghe êm tai,âm thanh chuẩn thời gian sử dụng dài ,tiện sạc điện
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Liked them more than I ever expected
on November 17, 2023
Posted by: Sang1nGalaxy
from Mobile, AL
Expertise:Expert
Received these as a gift close to a year ago exactly. The comfortable fit is just second to none. I was amazed at the sound quality all around. Personally, they sound immensely better than my "big-brand" headphones. Never had any problems, enjoyed all varieties of features. A few months ago, I had to let one go due to an accident & less than ideal location. Have yet to find anything that compares for me personally, nearly going as far to say that the 1 Galaxy Bud 2 pro is better for me, than both of anything else haha. Wrapping up, didn't know what to expect before trying them, & they ended up being better than I ever imagined.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Loosey goosey fit.
on November 22, 2023
Posted by: Juggler
from Indianapolis, IN
Expertise:Intermediate
Sound quality is great, but they keep falling out of my ears and I only walk. Can't imagine using these while running. Today the left one fell out and I couldn't find it the grass covered with leaves. At least I still have a pair of Buds Live, which don't run on battery as long.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, December 4, 2023
Hi there Juggler, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the sound quality of your device. If you do happen to have one of your buds fall out of your ear and are having trouble locating it, as long as it has battery life, you can use the "Find My Buds" feature to have the device chirp and allow you to findi t. We also have foam conform ear tips available on our website if you are struggling to find the ideal fit. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All around amazing earbuds
on November 26, 2023
Posted by: Benson
Expertise:Intermediate
I have had these earbuds for 6 months, they are a very good pair of earbuds. The noise cancelling isn't quite as good as the airpods pro 2, but they are still solid. Everything else about them is on par or above their competitor. The sound quality is absolutely amazing. It's a little on the more bass end of the spectrum. That being said, they are still the closest earbuds to the Harman target I have ever heard. They are simply amazing. The battery is acceptable, and the ambient sound is decent, but I think the fact that they sound so amazing and is all together in a small package makes them among the best earbuds I have ever listened to. Well done AKG and Samung!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible experience Right Earpiece would not work
on December 6, 2023
Posted by: akdrammeh
from Minneapolis, MN
Expertise:Intermediate
I bought this few months back and I have to returned it twice for repairs. The right earpiece would not working and they could not fix it. This is especially true when i am wearing just the right piece while the left is in the charging case.
I definitely would not recommend it to anyone due to this horrible experience.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, December 8, 2023
Hi there Akdrammeh, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your device does not function as expected or intended. We have provided a link to an article to help troubleshoot the audio volume of your device. We have also included a link to the Samsung Support Team for additional assistane if you would like. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Allergy
on December 7, 2023
Posted by: Ed808
These earbuds sound amazing, they are very comfortable but... after wearing them I started to get very itchy ears, I switched to a different brand of earbuds for some time, once my ears returned to normal, I switched to the galaxy buds again and same thing, my ears started to itch so bad for days, even had discharge.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, December 7, 2023
Hey Ed808, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a reaction to materials in a device. We have provided information on materials used in this device to help determine what may be causing this reaction. The Samsung Galaxy Buds2 Pro Body : Polycarbonate (PC) Speaker Mesh : Stainless steel Charging contacts: Brass (Palladium/gold plated). Refer to the above information about the materials that are included in the Galaxy Buds if your skin is hypersensitive or if you have an allergy to any of these materials. Remove your Galaxy Buds from your ears and consult a healthcare professional if the skin where you wear the Galaxy Buds reddens or feels irritated. We have also included a link to an article to help you place the buds correctly to ensure it is not simply a case of the device rubbing in your ear. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They fall off the ear
on December 12, 2023
Posted by: Dragonheart
from Winchester Va.
Expertise:Intermediate
I purchased the pro ones and only 2 weeks it started to come lose from the ear and they dont stay in the ear they keep falling off. I feel like returning them and getting another brand or make
I would recommend this to a friend!
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 26, 2023
Hey Dragonheart, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is to you especially if used on a daily basis. Given the stated information of this happening over time, we recommend ensuring your device is cleaned on a regular basis and we have provided a link to an article about how to best ensure your buds are clean. If you are still experiencing this, you can also use the additional ear tips included with your device in a larger or smaller size to help with the fit. Lastly, if you have exhausted all of these options and can't find the perfect fit for your ears, we also have foam conform ear tips available for this device that will help with the fit. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad device
on December 13, 2023
Posted by: Wlado29
Bad at calls, the other side person doesn't listen correctly, braking out all the time
Response from Samsung USBy Social Commerce, December 27, 2023
Hey Wlado29, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have your calls interrupted or the audio be imperfect on the other end of the call. We have provided a few links to articles to help with the bluetooth connection of your device and the audio quality on your calls. We have also included a link to the Samsung Support Team if these articles do not resolve your difficulty on calls. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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