Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1 out of 5
1
Do not buy.
on June 20, 2024
Posted by: Emmm
Would not purchase these again. For starters they do not stay in your ear. I have tried everything from changing the bud size, to all different direction in my ear, they are impossible to stay put. Also, the microphone quality must be low. I often attempt phone calls with these ear bus and no one can hear me, I usually have to take them out to continue my phone call. Save your money, do not purchase.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, June 24, 2024
Hello Emmm, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable the audio quality and fit of your device is to your enjoyment and continued usage. We have shared below links to articles to help both with the fit and the microphone for your calls. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Lastly, we haev provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Ear infection
on October 6, 2022
Posted by: RDQDC12
from Washington DC
Expertise:Intermediate
[This review was collected as part of a promotion.] This is my fourth pair of galaxy earbuds. This is the third pair that has given me ear infections from usage.
No, I would not recommend this to a friend.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 6, 2022
RDQDC12, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. Here at Samsung we are always striving to innovate our product line and provide the best possible experience to our customers. Please feel free to reach out to us at any time with further feedback or questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Way better then the buds pro
on August 26, 2022
Posted by: Erwin
i got the galaxy buds pro initially and loved them. i got these and compared the two and the galaxy buds2 pro is way better. the fit is much better, it is smaller and fits better in the ear. the bass compared to the first one, is significantly better. it is more dominant but not overbearing. the mids and highs are clear and have room to hear everything.
also, love the texture of these buds. it's smooth and the case has a satisfying snap when closing because of the stronger magnet.
overall great upgrade. you will not be disappointed
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy Buds ever, blown away!
on August 23, 2022
Posted by: gabrielh
these are the best galaxy buds by far based on my experience having owned many galaxy models throughout the years. totally blown away by with the sound quality. bass are incredible,volume goes very on high etc . every little quirks from other models have been fixed (such as touch controls sensitivity etc ..). paired with a galaxy phone (i have the s22 ultra) and you will get the full features such as 24bit loseless audio. a no brainer upgrade if you are in the samsung galaxy ecosystem!.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New buds pro 2 is just another earbud
on September 10, 2022
Posted by: MxPx
from NY
was really exited about the new galaxy buds2 pro . pre-ordered it. i was thinking finally i could get rid of my ipod pro. after 2 weeks of testing, what a letdown. first, the anc is just not good at all. you can still can clearly hear conversations few feet away from you even when you have your music is playing. not ipod pro. second, seamless pairing is a joke. samsung could even get their own devices to pair smoothly. have s22+ and s7 tab. sometimes, i have yo try about 10 times before i can pair the bud pro 2 to those devices. it's just getting ridiculous.
there are few things i like. 1. the shape and size, i like it better than ipod pro. i like the discreet design and weight. 2. colors. i like to have options to your own color. 3. the case is small.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
MxPx, we appreciate your feedback on the new Samsung Galaxy Buds2 Pro. If you have the S22+ you can download the Samsung Wearables App and make adjustments to the settings of your buds from there that will adjust how much you can hear through with your music playing as well as some of the other sound preferences. If you download this app on to both of your Samsung devices that should also help with the pairing. Please feel free to reach out to us with any other questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Keeps pausing
on February 13, 2023
Posted by: Kyle
from Bellevue, wa
The sound qualities and features are good but every minute or so, any music randomly pauses and when I resume, they go back to the beginning of the Playlist. I've tried everything I could find on the internet but nothing works.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 16, 2023
Kyle, thank you for your feedback on your Samsung Galaxy Buds2 Pro. The first step you can attempt is to turn off the touch settings in the Samsung Wearables App. This may help with accidental touches. We have also included a link to the product manual and the Samsung Support Team for assistance with troubleshooting this device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Replacement policy?
on March 28, 2024
Posted by: Rick
These buds are great but can I get a replacement for one if one gets lost?
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, March 29, 2024
Hello Rick, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the usage of your device. If you happen to drop one of your buds during usage you can always use the "Find My Buds" feature to have the device chirp to locate as long as your buds have battery and are connected to the Samsung Wearables App. We have also provided all of your warranty information to help answer any questions you may have about your device as well as the Samsung Support Team to work with you one on one. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fitment was horrible sound decent
on May 23, 2024
Posted by: Boggs3010
Expertise:Intermediate
Verified Purchase:Yes
Fit was horrendous hurt my ear so much. Quickly grew tired of them falling out and then pressing them in so hard to prevent the issue it did not help. 3 days of use I smashed and threw them away. No joke
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, May 24, 2024
Hey Boggs3010, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you with the fit of your device to help you love your device fully. We have provided a link to an article to help you with the placement of the earbuds in your ears, you can also use the included additional ear tips in a larger and smaller size to help you with the fit. Lastly, you can always perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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