Best Buy - Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Average customer rating

4.1

(638 Reviews)

Rating breakdown 638 reviews

5 Stars

385

4 Stars

101

3 Stars

2 Stars

1 Star

80%of customers recommend this product.

(

392 out of 487

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Customer Rating

Definitely worth it

on September 27, 2023

Posted by: wolfepak18

from Georgia

Best buds or pods I've had so far actually, I bought them initially because I got tired of losing my ear buds but got more in addition to the tracking ability.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Not as good as my bud 2's

on October 1, 2023

Posted by: Timbo

from Detroit, Michigan

Expertise:Intermediate

I purchased the bud 2 pro. To replace my bud 2's
So far I don't think they are better than my bud 2' as the Bluetooth distance is not as good and the noise canceling on the pro 2's seem to have an issue with wind as I am biking. Sound is about the same as well with the battery life but I still like them just not equal to the bud 2's

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

HATE THE SILICONE MATTE FINISH!! IT DEGRADES!!

on October 1, 2023

Posted by: Alex

from Buellton, CA.

Expertise:Expert

I love these... but after having them for a couple of years the thin silicone finish on the actual buds is degrading. My right bud I had to scrape it off because it was unsightly. Now months later my left one has started to become degraded as well. That's my only issue. Don't coat the new ones in this matte silicone base, leave them glossy.

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

They are nice

on October 4, 2023

Posted by: Chip

from Ohio

Expertise:Intermediate

They keep falling out of my ears can’t stand it. Plus they are in for repair and it’s been 2 weeks

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, Social Commerce, October 5, 2023

Hey Chip, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you determine the status of your buds and help you with the fit as well. This device did come with additional silicone tips in a few sizes to help with a secure fit. We also have foam conform ear tips for this device to help with the fit as well. You can also perform a fit test while wearing the buds in your Samsung Wearables App. We have also included a link to the Samsung Support Team below to help track your repair status. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Not a secure fit

on October 13, 2023

Posted by: Peachlo

from Houston Texas

Expertise:Beginner

I like the quality of the sound but why did they change the shape so much. I traded the Pro plus. These I have to constantly push back in my ear. I keep hanging up the phone trying to keep them from falling out.
My old Samsung ones fit prefect.

Response from Samsung USBy Social Commerce, October 16, 2023

Hey there Peachlo, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand our customers have different size and shaped ears and we can help you determine what features will help you obtain the best fit for you. This device should have come with additional silicone ear tips in a few different sizes to help with the fit. You can perform a fit test while wearing the buds and connected to your device, in the Samsung Wearables App. We also have available on our website conform foam ear tips that can help you with the fit as well. We have provided a link to the Samsung Support Team as well if you have questions or would like assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Written by a customer while visiting Samsung US

Customer Rating

Thank you

on October 14, 2023

Posted by: Rami

I'm very happy to get this amazing buds . Thank you Samsung

Written by a customer while visiting Samsung US

Customer Rating

Great buds with a fatal flaw

on October 18, 2023

Posted by: Scott

Phenomenal pair of earbuds with one major flaw; they lose sound constantly. I've had two pairs of these buds, and without fail, one of the two will eventually and suddenly get quiet to the point of being inaudible. The left bud in my second pair was unusable within a week of purchase. I switch to my other pair, and the right bud goes quiet wth an annoying buzzy quality to the audio within days.

The fact that I would still give these buds three stars speaks to their other qualities: they are comfortable, sound great, and are some of the best noise cancelling buds I've experienced. I really want to love them but the constant sound issues are infuriating and unavoidable, which, for the price, is a deal breaker.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, October 19, 2023

Hey Scott, thank you for taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We have provided a few links to help you troubleshoot the audio difficulty you mentioned. These articles address a number of reasons this difficulty may be occuring, whether the buds may need to be reset, cleaned, or other reasons. If these articles do not help resolve this we have also included a link to the Samsung Support Team if you have need of further assistance. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Written by a customer while visiting Samsung US

Customer Rating

Cheaper materials affect my ears

on October 31, 2023

Posted by: Gib0429

from Arizona

Expertise:Intermediate

First these sound great, I like the bass and the feel. The noise cancelling isn't bad either. The bad, I don't know what materials Samsung is now using, but my ears get infected every time I use these (dryness and itching) Never an issue with the Galaxy buds 2 or Buds 1 or Icons, which I had previously owned. I thought I was crazy about this issue; however, there is Reddit sources with people with the same issue, and no resolution from Samsung when they report it.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Social Commerce, November 1, 2023

Hello Gib0429, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have buds that you can't use comfortably. We have shared a link below to the Samsung Support Team to help offer any and all options that are available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

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