Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
2
Don't waste your money, even with trade credit
on August 24, 2023
Posted by: JimmyJames
from New York
Expertise:Intermediate
Not disgruntled. I love Samsung. However these buds are horrendous. They do get louder than the last buds. Granted. But there is no point if when you smile too hard they fall out. Forget about working out Regardless of ear tip size. Bluetooth Connects kind of... when they want. The tapping only was a bad Idea. These things need at least one button because the tapping is supremely unreliable. I constantly have to adjust if I just walk around with these on. Which of course inadvertently changes a setting. But when you WANT to change a setting, double tap etc....nothing happens. Finally The matte finish is not a good idea for earbuds. Imo
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hello JimmyJames, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love nothing more than to help our customers in any way we can to make the most of their user experience. With regards to the fit of your device, we do have available on our website conform foam ear tips that can help you with a more secure fit. You can turn off the touch settings if you are finding them more disruptive to your listening enjoyment. We have also included a link below to an article about the Bluetooth connectivity of your device. We have also included a link to the Samsung Support Team if you have questions or the information does not resolve your difficulty. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Customer Rating
3
Good And Bad
on August 25, 2023
Posted by: ThisWillHelpU
the good
- the surround sound (gave 3 star just because of this feature otherwise maybe 2)
- is comfortable even when used continuously for 4 1/2 hours (i was sitting in one place all through, so no clue if used when one is doing some physical activity such as run/jog or is on the move)
- the surround sound (gave 3 star just because of this feature otherwise maybe 2)
- is comfortable even when used continuously for 4 1/2 hours (i was sitting in one place all through, so no clue if used when one is doing some physical activity such as run/jog or is on the move)
the bad
- at times makes noise when hair moves ever so slightly.
-when anc is inactive this pair can be used for a little over 4 1/2 hours with volume set around 30%.
-from 10% to 1% the battery drains in about a couple of minutes.
- from 1% to completely discharge it takes about 8 minutes.
-priced way too high for its performance.
- at times makes noise when hair moves ever so slightly.
-when anc is inactive this pair can be used for a little over 4 1/2 hours with volume set around 30%.
-from 10% to 1% the battery drains in about a couple of minutes.
- from 1% to completely discharge it takes about 8 minutes.
-priced way too high for its performance.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hello there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate you considering a wide range of features in your review and we would be more than happy to help you maximize your experience with your buds. We have included a link to the Samsung Support Team if you have questions but they can also work with you to determine if the battery of your device is functioning as intended. We have also included a link to the warranty information to help if you are still within that one year period. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Poor fit.
on August 27, 2023
Posted by: Reviewed
Expertise:Intermediate
I was so excited about these. Have had them for 2 months and the fit is horrible. Tried multiple tips and cleaning and they still slide out. Dont get these if you have smaller ears. So sad these dont have wingtips. Sound is great but it means nothing if you have to push then in every couple of minutes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hey there, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. If you have tried the additional tips that came in the original packaging of your device, we have foam conform tips available on our website for this device. The material change has been helpful for some of our customers that are struggling with the tips included with the device. We have also included a link to the Samsung Support Team if you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Quick to hook up all devices!
on August 29, 2023
Posted by: Oneputt
I bought a pair 11 months ago loved them, lost them wentvto buy another pair but the lavender was not available ad I loved them so much I bought the black. 2 months later I found the 1st set but could not swap them. So I have two blck and still want a lavender 💜 set. They are so easy to set up between the 6 other Samsung tv's, tablets, hones and cd layer.a must have.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Buds 2 Pro!!!
on September 6, 2023
Posted by: SammyLover
from St. Louis , MO
Expertise:Intermediate
Excellent Earbuds. They check all the boxes. Plus with my samsung ecosystem I'm able to to take advantage of all features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nightmare pairing
on September 7, 2023
Posted by: Jerryboy31
from Great Lakes, IL
Expertise:Intermediate
Noise cancelling and ambient sound work well. There is one infuriating part. The Seamless paring makes them almost unusable. I use them on my Galaxy 23 Ultra and Tab s9. If you so much as touch one device while using the other , itll switch over the sound even if you didnt want it to . Sometimes it gets confused and just starts switching back and forth . I also use them on my Surface laptop and they are a nightmare to pair. Also seem to have very weak connection. My old Buds pro never disconected while the device is in my pocket or my hand . Ive had issues where im walking , my arm swings in front of my phone and ill lose connection on one side. Even with my watch , if im listening to music from my watch and i swing the arm back itll disconnect. Please fix the software and pairing functionality.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2023
Hey there Jerryboy31, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand wanting to be sure your buds are connected and will stay connected to your device. We have provided a few links to you for articles about the Bluetooth connection to your device. We have also included a link to the Samsung Support Team if you need more assistance beyond the articles. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Samsung Community
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Connection issue
on September 13, 2023
Posted by: Kavin
I bought this one month ago now its having a connection problam I'm very disappointed can u pls me tell me what should I do
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there Kavin, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you with this connection difficulty you mentioned. We have included a link below to an article with troubleshooting options for the connection. We have also included a link to the Samsung Support Team if you have further need or the article does not resolve this difficulty. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Samsung Community
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Facebook
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Uncomfortable ASH
on September 24, 2023
Posted by: Tcap
from Upstate NY
Expertise:Expert
I bought them a a few months ago thinking the new ones would be lot more comfortable and work 12hr shifts so I obv switch between when I can't have both in as far as sound cancelation etc deff the loudest I've has yet
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hey there Tcap, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort of your buds is if you are wearing them all day during work. We have provided a link to an article about how to wear your buds for optimal comfort and fit. The default setting if you are wearing one bud is to have the ambient noise feature enabled, however if you prefer you can adjust to use noise cancellation with one bud if you choose. We have provided a link to the Samsung Support Team if you have additional questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US