Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Best to buy
on July 21, 2023
Posted by: Mat stainer
from Croatia
Expertise:Expert
Best ones
Perf. Works with my tv ,pc, 2 phomes and tab
Samsung is working good
I have Ipohone airpods 2, and airpods pro and non of them work good as samsung ebuds 2pro
New update made really specl.feture with hearing mood .
Perf. Works with my tv ,pc, 2 phomes and tab
Samsung is working good
I have Ipohone airpods 2, and airpods pro and non of them work good as samsung ebuds 2pro
New update made really specl.feture with hearing mood .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on July 22, 2023
Posted by: Hamal66
from Kentucky
Update: I'm reading and I see that Samsung claims to have interchangeable buds, at the same time customers say they don't have it, mine don't have it either so it makes me think that there is a very bad quality control of Samsung or they are selling used headphones.. what a shame, I also forgot to mention that the box is difficult to open especially at night (all its sides are the same) you have to keep turning it and trying until you open it, the same thing happens to charge wireless in the dark you can't tell if it's up or down Bottom line, this really is one of Samsung's worst products. keep your old headphones, don't waste your money and be happy
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 25, 2023
Hi Hamal66... Thank you for your thoughts on the Samsung Galaxy Buds2 Pro earbuds. Your opinion is appreciated as we continue to bring our consumers the best in design and functionality. Samsung earbuds come with small, medium, and large ear tips in the box. I've attached some videos from our YouTube channel that should help you better understand your new earbuds. Please feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
How to customize and use touch controls on your Galaxy Buds2 Pro and Buds2 | Samsung US
How to change the ear tips on your Galaxy earbuds | Samsung US
How to customize the noise control features on your Galaxy Buds2 Pro and Buds Pro | Samsung US
Galaxy Buds2 Pro: Official Film | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
How to customize and use touch controls on your Galaxy Buds2 Pro and Buds2 | Samsung US
How to change the ear tips on your Galaxy earbuds | Samsung US
How to customize the noise control features on your Galaxy Buds2 Pro and Buds Pro | Samsung US
Galaxy Buds2 Pro: Official Film | Samsung
Galaxy Buds2 Pro: Bringing Dolby Atmos to Mobile | Samsung
Galaxy Buds2 Pro: Active Noise Canceling with Voice Detect | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, LOVE these!
on July 23, 2023
Posted by: teddy515
from Immokalee, Florida
Expertise:Intermediate
I originally bought the galaxy buds pro about 2 years ago and was very reluctant to upgrade to these, BUT, OMG, I'm so glad I did! The fit is perfect and snug in my ears and the sound quality is (chef's kiss) PERFECT!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Can't use find my on charging case
on July 23, 2023
Posted by: SantosFC206
from Seattle
Expertise:Intermediate
The buds work great but not being able to use find my for the charging case or buds(while they are in the charging case) is a huge letdown. I misplaced my buds along inside the case and had no way to make the buds ring. It would be great to add this feature
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 28, 2023
Hello SantosFC206... We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. We value your feedback as we strive to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, linked below, if we can be of any assistance. Thank you for being the best part of Samsung. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Fairly good, but leaves much to be desired
on July 24, 2023
Posted by: HeadPhoneJak
from Atlanta
Expertise:Expert
Sound is decent but a bit bass heavy. High frequencies get a bit noisy. No Bluetooth multi-point for a high end & expensive earbud is kinda ridiculous. Also for some reason the music doesn't pause after removing one earbud, only two. Touch controls are sometimes oversensitive to adjustments in ear. Overall satisfactory, but at this price point, it is somewhat lackluster in features and audio quality.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 25, 2023
Hello...We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. We value all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, for assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design
on August 5, 2023
Posted by: Grumpykitten
The worst ear buds, I've had buds plus before and they were so good especially how they fit in. But these keep falling off. I have tried all the sizes they have and still will fall off the ear. I'm definitely returning these.
Response from Samsung USBy Bethany, Social Commerce, August 6, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. At Samsung, your feedback is welcomed as we strive to innovate and improve on our product design and functionality. I've attached an article, along with a video from our YouTube channel that should help with the fit of your buds. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
Written by a customer while visiting Samsung US
Customer Rating
1
Bad buds worst purchased.
on August 13, 2023
Posted by: Cruel
Expertise:Expert
I had this for 3 months of pain and suffering from my both ear. ALL I got is pain. The buds itself so sharp and hard. Sadly I wanna return this but no option.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 16, 2023
Hello... Thank you for taking the time to review the Samsung Galaxy Buds2 Pro earbuds. We appreciate your opinion as we continue to innovate and improve on the design and functionality of our products. I've attached a video from our YouTube channel, along with an article that should help you achieve the perfect fit of your earbuds. Also linked is Samsung Support, so please reach out if we can be of any further assistance. Thank you for being the best part of Samsung. -Bethany
How to change the ear tips on your Galaxy earbuds | Samsung US
How to wear your Samsung earbuds
smsng.us/Samsung-Support"
How to change the ear tips on your Galaxy earbuds | Samsung US
How to wear your Samsung earbuds
smsng.us/Samsung-Support"
Written by a customer while visiting Samsung US
Customer Rating
4
Noise cancel and ambient is amazing!
on August 14, 2023
Posted by: Leaby
from Tennessee
Expertise:Intermediate
I have had my buds since December of 2022. I absolutely love them. I am mainly posting this review in hopes Samsung will see this. Something I have noticed that I really enjoy is the noise canceling and the ambient sound. Especially when using both buds. Example, when I'm in the gym using both buds and someone says something to me, when I speak it automatically transfers from noise cancelling to ambient. I am then able to hear myself and whoever is speaking to me through the buds. ABSOLUTELY amazing one of the most FANTASTIC features about them. That being said. I am a salesman and am on the phone more often than not. So, most of the time I only have one of the buds in at a time through my day to day. If we could somehow (maybe this is an option and I'm just unaware) make the one bud work the same way with the ambient and noise cancelling so that I can keep it in without taking them out in front of customers. If this were the case I'd be willing to change my rating from 4 to 5 stars lol.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US