Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
3
Great sound but ...
on July 3, 2023
Posted by: NJShore
from NJ
Expertise:Expert
Great sound but ...
- Earbuds often fall out when exercising (Google that issue) - even after trying all supplied tips.
- After 7 months of use, Noise Cancellation broken - the Earbud Fit Test says left earbud 'Not in Ear' (Google that one, too ... cleaning and reset don't work and earbuds will have to be returned).
- Earbuds often fall out when exercising (Google that issue) - even after trying all supplied tips.
- After 7 months of use, Noise Cancellation broken - the Earbud Fit Test says left earbud 'Not in Ear' (Google that one, too ... cleaning and reset don't work and earbuds will have to be returned).
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 6, 2023
Hello NJShore... We appreciate you taking the time to review the Samsung Galaxy Buds2 Pro earbuds. At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. I've linked Samsung Support below. Please reach out to them if we can offer you any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Bad update
on July 4, 2023
Posted by: Long time Samsung guy
from Houston, TX
Expertise:Expert
Inferior successor to the Galaxy Buds Pro. For some reason, Samsung found it necessary to downsize the original Buds Pro (well, I mean you have to change something don't you), so as a result, the foam tips no longer stay attached to the bud and they fall out of your ear. So for example just talking to someone in the gym the bud falls out of my ear and they met their final demise when the bud fell into the commode never to be seen again, tip still in my ear thank goodness.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 6, 2023
Hi Long time Samsung guy... Thank you for your review of the Samsung Galaxy Buds2 Pro earbuds. We appreciate all critiques as we continue to innovate and improve on the design and functionality of our products. I've attached a video from our YouTube channel that shows how to achieve a better fit. Please reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Galaxy Buds2 Pro: How to Wear | Samsung
smsng.us/Samsung-Support
Galaxy Buds2 Pro: How to Wear | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Earbuds turning into earbugs
on July 6, 2023
Posted by: Honest04evr
Expertise:Intermediate
Sound is good. Wouldn't be even better if the ear tips could stay inside my ear. They just keep falling off.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best Buds yet.
on July 12, 2023
Posted by: Buds fan
from South Florida
Expertise:Intermediate
I bought these 3 months ago to replace my Galaxy Buds. The sound is much, much better. The adaptive noise cancelling is phenomenal. I don't hear ANYTHING when it is activated. And I also love how my voice will deactivate the noise cancelling so I don't end up yelling, then the noise cancelling re-activate when my voice stops. These buds are worth every penny, and I got a trade in for my old ones too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Don't Buy this Buds2 Pro
on July 17, 2023
Posted by: Rakesh
from Orlando, Fl
Expertise:Expert
I am Really disappoint with this Buds2 Pro this will never fit to my Ears, I am Really disappointed please please chnage design to make it easy to fit on Ear
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 17, 2023
Hi Rakesh...Thank you for your review of the Samsung Galaxy Buds2 Pro earbuds. We appreciate all feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've linked an article, as well as a video from our YouTube channel that should help with the fit of your device. Please reach out to Samsung Support, also below, if we can be of additional assistance. Thank you for being the best part of Samsung. -Bethany
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
smsng.us/Samsung-Support
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Rubber Surface
on July 17, 2023
Posted by: Luis
from Philadelphia PA
Expertise:Expert
Bad product,He has not been with them for 1 year, he loses the rubber surface.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 18, 2023
Hello Luis... Thank you for taking the time to review your Samsung Galaxy Buds2 Pro earbuds. Your input is important as we continue our quest to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support, which I've attached below, if we can be of any assistance. Thank you for being the best part of Samsung. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Constantly Falling out
on July 17, 2023
Posted by: SM23
I've had the Galaxy Buds2 Pro under a year. The features & Sound Quality is Terrific, but they are constantly falling out of my ears. I have tried all of the plugs that come with them and the same thing happens. I could be sat down in a chair talking, or walking & talking on the phone, and they NEVER stay in my ears for longer than a few minutes.
If they didn't fall out all the time I'd give them a 5, but if they're always falling out, obviously they lose the other Stars
Response from Samsung USBy Bethany, Social Commerce, July 18, 2023
Hi SM23... Thank you for your feedback of the Samsung Galaxy Buds2 Pro earbuds. Your input is valuable as we strive to innovate and improve on our design and functionality. I've linked a video from our YouTube channel, along with an article that should help with the fit of your earbuds. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
smsng.us/Samsung-Support
How to wear your Samsung earbuds
Galaxy Buds2 Pro: How to Wear
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Danger
on July 21, 2023
Posted by: Hamal
from Kentucky
the earphones sound very good but the edge of the inner speaker is sharp, it causes pain and damage, it is unbearable to use them especially if you lie on the pillow, the battery lasts 5-6 hours maximum, not like my old headphones that lasted a whole the night, this is my second review, after it was mandatory to put the email to be able to publish it, samsung said that it could not be published because it had personal data, very bad for samsung that it had given it a 3 this will be 1 star
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 23, 2023
Hi Hamal... Thank you for your review of the Samsung Galaxy Buds2 Pro earbuds. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. You can get up to 5 hours of continuous playtime with ANC on and up to 18 hours more with the wireless charging case. I've attached a link that should help concerning the battery, also Samsung Support if you're in need of any further assistance. Thank you for being a valued customer. -Bethany
All about your Samsung earbuds’ battery life
smsng.us/Samsung-Support
All about your Samsung earbuds’ battery life
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US