Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Wireless Charging Stops
on May 31, 2023
Posted by: LostCoffeeMug
from Wisconsin
Expertise:Intermediate
I was really loving the buds until two weeks later when the wireless charging stop working and support was not able to help me. And they wanted me to buy another set. Not what I want to do when I spend a lot of money on a pair of ear buds.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, May 31, 2023
Howdy LostCoffeeMug,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. If the charging case or earbud(s) is damaged, you must purchase a new pair of earbuds. You can also purchase a new USB cable or wall adapter if the items are damaged. Check out the article I have linked below titled, "Samsung earbuds do not turn on or charge" for some helpful troubleshooting steps you can take to resolve what you are experiencing. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like further assistance and/or troubleshooting, please feel free to reach out to Samsung Support when it is most convenient for you. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. If the charging case or earbud(s) is damaged, you must purchase a new pair of earbuds. You can also purchase a new USB cable or wall adapter if the items are damaged. Check out the article I have linked below titled, "Samsung earbuds do not turn on or charge" for some helpful troubleshooting steps you can take to resolve what you are experiencing. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! If you would like further assistance and/or troubleshooting, please feel free to reach out to Samsung Support when it is most convenient for you. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge
Written by a customer while visiting Samsung US
Customer Rating
2
A step backwards
on June 2, 2023
Posted by: Matt488
from Glendale az
Expertise:Intermediate
Bad fit, if you're working out or in some kind of construction job these constany need to be adjusted, always falling out, guides don't help, Bluetooth is choppy, music cuts in and out periodically, never had that issue with previous version, if I answer a phone call through my watch sound won't go through my buds it'll go through my watch which I never had an issue with with the original buds pro, sound always went to my headphones even if I answered through my phone or my watch, you can't have just one headphone in for the ambient sound to work you have to have both, which is dumb since the original could do it, music does sound better, but every other feature took a step backwards, definitely not worth the orice
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, June 5, 2023
Hello there Matt488,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Check out the Samsung article titled, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps you can take in the privacy of your home to resolve your Bluetooth connectivity. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Check out the Samsung article titled, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps you can take in the privacy of your home to resolve your Bluetooth connectivity. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy buds 2pro
on June 5, 2023
Posted by: Scotty
I went into the store to find a set of good buds and when I heard the Samsung galaxy buds 2pro they blew me away the sound was so good 👍and I have the best bows and beats and the Samsung galaxy buds 2pro sounds better,you will not be disappointed with this pair.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design
on June 8, 2023
Posted by: Disappointed Debbie
from Detroit, MI
Expertise:Expert
I bought these a month ago and just missed the deadline for returning them. The sound is good but that's overshadowed by the poor fit and poor battery life. I liked my other pair. It's a wonder I haven't lost them; they constantly fall out of my ears.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 9, 2023
Salutations to you,
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Galaxy Buds2 Pro give you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Be sure to check out the article I have linked below titled, "All about your Samsung earbuds’ battery life" for some great information about your Galaxy Buds2 Pro battery. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Galaxy Buds2 Pro give you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Be sure to check out the article I have linked below titled, "All about your Samsung earbuds’ battery life" for some great information about your Galaxy Buds2 Pro battery. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Would not recommend these
on June 10, 2023
Posted by: Boss
The sound quality is good on these when you're listening to music and the noise canceling is pretty good. However I would not recommend this product. The reason being, the microphone is terrible at picking up your voice on a phone call so you have to shout. And most importantly, in order to figure out how to use these you have to read a 54-page getting started manual. Took me about 45 minutes to get through the whole thing. Unfortunately because the way the manuals laid out, you have to read the whole thing in order to know how to use your buds. I wish Samsung had an appreciation for conciseness and ease of use. These are headphones, it shouldn't take an hour to learn how to use them. If so they've been over engineered. And this is coming from an engineer. The only reason I bought these is cuz my phone no longer has a headphone jack. So like I imagine most people, I just needed a way to listen to my phone through headphones. Didn't want to make this science project. I'm very tech savvy but there's nothing intuitive about the operation of these headphones. You actually do have to read 54 pages in order to understand how to to do the basic stuff, like connect them, listen to music, and make phone calls.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, June 12, 2023
Hey there Boss,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to help you get to know your Galaxy Buds2 Pro better. "How to connect your Galaxy Buds," "Optimize your sound experience with Samsung earbuds," "Listen to music on your Samsung earbuds," and "Touchpad commands for your Samsung earbuds" for a plethora of great information about your Galaxy Buds2 Pro. Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound. You can even launch Spotify on most Galaxy Bud models, including the new Galaxy Buds2 Pro. Be sure to check out the articles I have linked below. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00086702/
https://www.samsung.com/us/support/answer/ANS00086163/
https://www.samsung.com/us/support/answer/ANS00078092/
https://www.samsung.com/us/support/answer/ANS00078137/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a few links below to help you get to know your Galaxy Buds2 Pro better. "How to connect your Galaxy Buds," "Optimize your sound experience with Samsung earbuds," "Listen to music on your Samsung earbuds," and "Touchpad commands for your Samsung earbuds" for a plethora of great information about your Galaxy Buds2 Pro. Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound. You can even launch Spotify on most Galaxy Bud models, including the new Galaxy Buds2 Pro. Be sure to check out the articles I have linked below. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00086702/
https://www.samsung.com/us/support/answer/ANS00086163/
https://www.samsung.com/us/support/answer/ANS00078092/
https://www.samsung.com/us/support/answer/ANS00078137/
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent earbuds for music listening
on June 14, 2023
Posted by: shadow33
from Baltimore md
Expertise:Expert
I brought these about eight months ago excellent sound,noise canceling, and connectivity. Only negative is they tend to fall out my ears even though I've tried several different ear tips. I strongly suggest Samsung consider going back to the wing tip design which would make these earbuds a game changer.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A swing and a miss.
on June 19, 2023
Posted by: Ian87
I bought these two months ago and was looking forward to them since I loved my Galaxy Buds+(vest BT headphones i ever had) but hate them since the ambient sound only works when you have both ear buds in. 1/10. Would not buy again and will advise people to steer clear of these.
Response from Samsung USBy Debra, Social Commerce, June 20, 2023
Hello Ian87,
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. You are correct! Both earbuds must be inserted in order to utilize Ambient Sound. Ambient sound is only available when the Buds are connected to the Galaxy Wearable app. If you would like more information about the topic, check out the article titled, "Use Ambient sound on your Samsung earbuds" when you have some free time. I have linked it below for your easy access. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078084/
Thank you for taking a free moment out of your busy day to share your sentiments with us regarding your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. You are correct! Both earbuds must be inserted in order to utilize Ambient Sound. Ambient sound is only available when the Buds are connected to the Galaxy Wearable app. If you would like more information about the topic, check out the article titled, "Use Ambient sound on your Samsung earbuds" when you have some free time. I have linked it below for your easy access. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078084/
Written by a customer while visiting Samsung US
Customer Rating
5
excelent
on June 30, 2023
Posted by: marti
from glenview
Expertise:Intermediate
like then ...the design the look and the sound and they comming in differnt colors options...alott better than airpods
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US