Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4
Need more controls when using with iPhone
on March 31, 2023
Posted by: Cleb
from Dallas texas
Expertise:Intermediate
I acquired a pair last week. I like them better than Apple AirPods pro even though you can only play and pause music(you can’t skip to the next track by tapping the ear buds at least not with a iPhone) other than that there great
I would recommend this to a friend!
Features
2
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed
on April 7, 2023
Posted by: Samsung fan
from Insane
Expertise:Intermediate
Pre-order the first set at connection problems going in and out finally got them replaced after a month and the same thing is happening it goes s in and out sometimes it goes high volume low volume people can't hear me on the other end of call Samsung's price are just getting more expensive in the quality is going down 👎
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 11, 2023
Hi Samsung fan, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be more than happy to assist you in adjusting the settings. The Samsung Wearables App is a great place to help with the touch settings and others that may be causing the difficulty you mentioned. We have also provided a link to the Samsung Support Team who can work with you one on one to help with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Falls Out Constantly and Poor Ergonomic Design
on April 11, 2023
Posted by: BB0916
from Chicago
Expertise:Expert
Unfortunately, I can't recommend these earbuds to anyone who moves more than someone that sits down all day doing work.
The microphone quality sounds great to others on the receiving end of phone calls made through these Buds, and they have good sound quality. However, the sound quality is truly no better than the Galaxy Buds+ which were released over 3 years ago. The active noise cancellation is some of the best on the market, I'll give them that. Though, the Buds 2 Pro's other fancy features like head tracking for 360-degree simulated audio, and 24-bit hi-fi audio are not worth this price point.
The biggest issue I and many others have is the design of the bud itself, causing the bud to fall out of your ear if you tip your head even slightly to one side or jump up and down just a little bit. Forget trying to run with these, as you'll probably get only a few steps before they fall out. The biggest mistake Samsung made was removing the wing feature they've had on older buds, which allowed users to customize the size of the wing to fit their ear. The rubber tips also aren't the best, compared to previous years, these tips cave in on themselves more, mostly due to the thinner design of them.
Another issue I and others have with the Buds 2 Pro is the touch controls being too sensitive to anything, if you have long hair or oddly shaped ears, or even shift your head too quickly, the Buds will think you tapped them and mess up whatever you're listening to, thus I have the tap feature disabled from the Wear app.
I'm a diehard Samsung product buyer, but unfortunately these Buds are the worst product I've ever purchased from them and wait for when they release an improved, or even vastly different model in the future, maybe even headphones would be better than these.
Lastly, I may as well at least share one piece of advice for current owners or those who are still going to buy after reading this review. Online it may say that you can't find these earbuds if they're still in the case, that's only partially true. If you lose them and leave the vicinity where they're no longer connectable via Bluetooth, then yes, they're pretty much as good as gone, as the case needs to be opened or the buds need to have fallen out for another Samsung device with Smartthings to ping their location. But if you're close enough to them where Bluetooth will work, you're able to forcefully make them beep a loud sound constantly until you find them EVEN while they're still in the case, otherwise you could also use your newer Samsung phones (22 and up) to activate AR mode and find them with your camera instead.
Overall my rating stands at 2/5 because they're more of a hassle than a utility. Sorry for the long review and for any possible typos or grammatical errors.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 13, 2023
Hello BB0916, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Firstly we can address the 24-bit audio quality you mentioned. While the buds are capable of using 24-bit audio to play depending upon the media you are attempting to listen to it may only play in 16-bit audio as the default settings as this is the most common audio quality. With regards to the fit of your buds, after trying all the different tip sizes and performing a fit test if you are still experiencing difficulty, we do have available on our website a foam tip that is compatible with this device to help you get the most secure fit. We have also provided a link to the Samsung Support Team for any additional assistance in adjusting the settings of your buds to best suit your needs. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Loose fit
on April 15, 2023
Posted by: Momo
from dallas, tx
Expertise:Expert
I have a set of older Buds and Buds+. I got these new Buds2 pro with my s23 ultra purchase and regret choosing these with my credit. They do have a good sound and battery life but the form factor with the bump in the body results in very loose feeling fit. The bump causes the earbud body to pull away from the ear and the noise isolation is reduced. They are not that loose but will fall out with vigorous activity at the gym so I have to use my older buds for gym now and reserve these for the office.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 18, 2023
Hi Momo, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you haven't done so already we have a few steps you can take to troubleshoot the fit of your device. You can try swapping out the tips with the additional silicone tips included with your device. You can also perform a fit test while wearing the buds in the Samsung Wearables App. If you are still experiencing this difficulty, we also have available a set of foam ear tips that are compatible with this device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Headphones that bring amazing sound
on April 20, 2023
Posted by: galaxyguy
from new york
Expertise:Expert
these headphones have to be one of my favorite pair out of many headphones I've had these ones have amazing sound and great noise cancellation. a must buy and try you wont regret it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Review
on April 29, 2023
Posted by: Samsung4life
I've had this for maybe half a year now. And I'd like to say they're the best headphones made by Samsung. The only issue is have with them is the same reason I bought them from my previous headphones. The mic of the ear buds get covered in dust and they're so tiny I can't find a way to clean them. My feedback would be to find a way to prevent this or create something to clean them.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Falls all the time in the middle of a call
on May 6, 2023
Posted by: AnaG
Expertise:Intermediate
Bought this expensive ear buds and as soon as put it in my ear, theu fall off. I did what some people suggested and changed the foam to small. Doesn't work. So dissapointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Debra, Social & Commerce, May 9, 2023
Good day AnaG, thank you for finding the readily available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing and unforgettable experiences when using our products. Have you tried the Comply Tips Designed for the Galaxy Buds2 Pro? Galaxy Buds2 Pro foam tips easily attach to the device and feature a comfortable, custom in-ear fit. These are engineered to be the perfect length and shape for optimal in-ear fit, so the ear tips stay securely in your ears. Fun fact, the tips are designed to fit in the charging case while charging. With multiple sizes available, this will help to find the perfect fit. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
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- Debra
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Written by a customer while visiting Samsung US
Customer Rating
2
Uncomfortable!
on May 23, 2023
Posted by: jensou
from Portland, OR
Expertise:Expert
I'm really regretting trading in my my old Galaxy Buds for these. While the sound and noise cancelling are great, these things are SO uncomfortable. Maybe they work fine for people with larger ears, but for me, I think it's actually the very tiny seam between the inner and outer part that starts to cut into the ear. Why they had to change from the previous design, where you could customize the fit with different sized rubber pieces inside the concha part of the ear, baffles me. Seriously thinking of getting rid of them and going back to the older style. A waste of money.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Debra, Social & Commerce, May 24, 2023
Salutations Jensou,
We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
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We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. We also have the Comply Tips Designed for Galaxy Buds2 Pro that may remedy the way the Buds sit in your ear canal. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. The tips are also designed to fit in the charging case while charging. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits
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Written by a customer while visiting Samsung US