Best Buy - Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Average customer rating

4.1

(638 Reviews)

Rating breakdown 638 reviews

5 Stars

385

4 Stars

101

3 Stars

2 Stars

1 Star

80%of customers recommend this product.

(

392 out of 487

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite

Customer Rating

Great buds but cases issues early on

on January 24, 2023

Posted by: Matt

from Omaha, NE

Initially, I had some issues with the noise cancellation doing some weird stuff but that has been remedied with updates. The sound itself is great, the 360 degree sound is an awesome feature. The sound quality on calls is a bit tinny from what I can tell but it does a great job at cancelling ambient noises around me so the caller can hear me clearly. These could use some better tips to fit in the ear but they stay put okay. My biggest issue right now is the case. It worked great for the first couple of months but the battery life, after only a little over 4 months, has dropped off significantly. Additionally, the wireless charging has stopped working altogether. I've tried submitting a claim but keep getting an error when I get to the final page to submit and it says to call customer support. I may update this with a higher rating if I can get this resolved but it shouldn't have these issues in such a short period of time. None of the previous models had this issue.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 25, 2023

Matt, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the sound and features of the device. We have linked below both the Samsung Support and Customer Care+ Teams to assist you in troubleshooting and providing options for your case. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Not worth it.

on February 9, 2023

Posted by: SeriouslySamsung

Expertise:Intermediate

There's more cons than pros when it comes to these pros2. First and foremost they fall out of my ear so often, whether it's exercising or relaxing in bed, I'm lucky enough to notice them popping out and not lose them. I've tried cleaning them and my ear, obviously, and even changing the ear tips to the biggest available and still pops out. Second the magnets aren't strong enough to make sure the buds make good contact with the case to get charged. Third I still wish the case itself was trackable if the buds are in, so if you lose it you aren't SOL. Finally noise canceling sucks doesn't work too well. All that being said I do like the voice detect feature and the size of the case. If you have the galaxy buds plus hold on to them! Those are literally the best buds that samsung has made in my opinion and I miss them. Love the small pill shape case, glossy finish, the winged ear piece especially! Never had a problem with falling out and noise canceling actually worked! Please samsung at least use winged ear pieces

Features

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Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023

Hello, thank you for your feedback on your Samsung Galaxy Buds2 Pro. In regards to the fit, we recommend also performing a fit test while wearing the buds to ensure the most secure and comfortable fit. If you are still experiencing difficulty with the fit, the Samsung Support Team is available to assist you. They can also assist you with the settings of you device for the ANC and and magnets of your case. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Simply great and durable

on February 13, 2023

Posted by: Steve

I bought these in December and I use them every day at work and to listen to music. I'm an hvac tech and it makes work great to keeps hands free while getting and giving tech support. Also not to mention driving and calls, or for long trips and days. The music to keep those long days manageable. I love them. Great sound

Written by a customer while visiting Samsung US

Customer Rating

poor build materials.

on February 21, 2023

Posted by: Bucket

Expertise:Intermediate

I have had these for less than a week now. And the case is already scratched. I really question why Samsung would us such a soft plastic.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 23, 2023

Bucket, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you are concerned about the case of your device we do have available a few options for additional protection. We have included a link below for the accessories that are compatible for you. Thank you for being a Samsung customer. -Elizabeth
Buds2 Pro Accessories
https://www.samsung.com/us/mobile/mobile-accessories/all-mobile-accessories/?wearables_compatibility=Buds2+Pro
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Written by a customer while visiting Samsung US

Customer Rating

Smell great too

on February 26, 2023

Posted by: Ear Bud

Galaxy Buds are hands down the greatest sounding sad comfortable ear buds EVER created. Nothing g has ever produced that sounds like theme. 👍 Simply mind blowing

Written by a customer while visiting Samsung US

Customer Rating

Great sound and features.

on February 27, 2023

Posted by: Mr Bennett

from Raleigh NC

Expertise:Intermediate

I'm so happy I bought these ear buds . I should've done it sooner.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Aesthetic are awesome

on March 8, 2023

Posted by: Electronic Frontier

Expertise:Beginner

I love the aesthetic look of these buds,They are absolutely what I’m looking for.

I would recommend this to a friend!

Features

Performance

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Value

Written by a customer while visiting Samsung US

Customer Rating

Disappointed

on March 12, 2023

Posted by: MrDBender

Expertise:Intermediate

I had high hopes for these Buds. However after trying to get them adjusted and seated in my ear it became impossible. From what I could tell the sound quality is good but if you have to worry about them staying in your ear or having them fall out while doing the simplest of things such as just eating is not worth it. I do not recommend them at all because of this main reason.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 15, 2023

Hi MrDBender, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips in a variety of sizes that may help you get a more secure fit. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. Lastly, if you are still not getting the desired fit, we do have available foam ear tips rather than the silicone ones available on our website that may provide the best fit for you. Thank you for being a Samsung customer. -Elizabeth
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

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