Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4
Great Sound, comfortable
on December 31, 2022
Posted by: Kmorrill
from Oakdale CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The quality of sound is good and the comfort of them in my ears is great i usually wear 1 at a time snd i hardly can tell I have them in I actually got into the shower several times with them in cuz I forgot I had it in my ear.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great buds
on December 31, 2022
Posted by: Mike
from Indiana
Expertise:Intermediate
[This review was collected as part of a promotion.] Given as a gift and love them. Great sound and comfortable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound!
on December 31, 2022
Posted by: Andrew
from New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] Got these the day they came out and have not stopped using them. Every generation of new earbuds that come out just get better but these are a step above.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Sounds Better but poor initial quality
on January 2, 2023
Posted by: Justin
Expertise:Intermediate
Got these to replace the original Galaxy Buds I purchased several years ago that have served me well. Fit is fine, software is fine pairing was easy. The battery on one of the Buds was defective out of the box. Since I purchased around Thanksgiving it was past the normal return period so the only option was to send them in for service. In about 2 charging cycles of use the sound was a vast improvement over the original buds and noise cancellation is good. The fact that one of the buds had a battery issue that didn't present itself until after the case had stopped charging them was concerning along with having to send a product in for service with only a few hours of use as opposed to getting a replacement sent.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 6, 2023
Justin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the sound quality and ANC improvements over previous generations of Samsung Galaxy Buds. We are happy you will also get to continue to enjoy them once the difficulty with your buds has been taken care of. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Buyers Remorse
on January 11, 2023
Posted by: Nicolas
from Lafayette, Louisiana
Expertise:Intermediate
Fits weird, they keep falling out. And unlike previous models they don't come with different sized ear thingies. I traded in my galaxy buds+ for them and to be honest, I wish I hadn't. There's no jump in sound quality or anything like I was expecting and they fit way more awkwardly than the buds+. 2 stars that they exist and perform the bare minimum. Noise cancelation only works if you have both in; which is a let down if you're like me and your primary use for them is to listen to things while doing things and need to have one ear open.
Also, unlike the galaxy buds+, it's been pointed out to me by several people near me that they can hear what I'm playing. Which is another huge strike. Before, no one could hear anything. But that's what happens when there's no perfect seal like previous models. They're fine, I'm just pretty let down.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 17, 2023
Nicolas, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips that are enclosed in a small cardboard box. You can also enable the ANC feature while wearing just one bud. This is not the default setting so prior to starting your music or other media you simply tap and hold the bud in your ear until you hear the tone and the ANC has been enabled. For any other difficulties you are experiencing with your device, the Samsung Support Team is always available to help you troubleshoot. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Loved my Galaxy Buds+........
on January 12, 2023
Posted by: HookedOnTech
from Los Angeles
Expertise:Expert
Loved my Galaxy Buds + and was weary in replacing them for the Buds2 Pro. Then Samsung had a great deal I could not turn down and absolutely worth the upgrade! Love them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Feature!
on January 19, 2023
Posted by: Jbonet
Expertise:Expert
[This review was collected as part of a promotion.] I am extremely happy with my buds2 - highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product upgrade fro Buds Pro
on January 21, 2023
Posted by: Bryback
from Pekin Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] they keep upgrading from previous models great sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US