Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
3
Ok earbuds, Annoying touch controls
on October 21, 2022
Posted by: QMan
from Stockton
Expertise:Expert
These earbuds are ok. The sound quality could be better. On occasion the earbuds will slip from your ear, and whenever you try to adjust the earbuds the sensitive touch function will register your attempts to adjust the earbud as a touch input and either end your phone call or pause your music. It's so annoying.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 25, 2022
QMan, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. If you haven’t done so already, we would recommend adjusting the settings in your Samsung Wearables app including the ability to change the touch settings so you can avoid this difficulty. You can also do a fit test from the Samsung Wearables app so you can have the best most secure fit. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on September 13, 2022
Posted by: Mike
from Fairless hills pa.
i've had every pair of samsung earbuds. these are the same as the last pair, nothing different. noise canceling does not really work the way it should, i work in aviation and use noise canceling. these are not worth the price. i've tried to return and get my trade in back. there are a lot of bad reviews of this product from falling out of your ear, charge does not last, ear infection from the silicone, noise canceling not working. if you're looking for the best headphones that samsung make, get the samsung buds+ and stay away from everything else. i will be returning these for a full refund and leaving samsung forever. the products have been going downhill for awhile now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2022
Mike, thank you for your feedback on the Samsung Galaxy Buds2 Pro. In the Samsung Wearbles app you can easily adjust the settings on the buds to more accurately meet your needs in terms of the noise cancellation and volume. There is also some great information available on how to best fit the buds for comfort and security. You can also always reach out to our Samsung Support Team at any time to assist in troubleshooting any difficulty with the device. Please feel free to reach out to us at any time with questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Ambient sounds
on August 26, 2022
Posted by: Anonymous
the only thing i wish the new galaxy pods pro 2 had were the ambient options, i like the 2× option so i can hear people better and i hope you add that to teh new software
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Earbuds!
on December 15, 2022
Posted by: PoKoJoE
from Fort Wayne, IN
Expertise:Expert
[This review was collected as part of a promotion.] They are good buds. I wouldn't put them on like the TOP TIER performance earbuds... but they do a good job. I like the progress they do. I have been using samsung buds ever since Gear IconX. I think they can do a better job on detecting the buds a bit faster as well. But im here for the sound quality. They are good for working out. They don't fall easily but the do fall eventually. I would put them the best if they were louder and had more deep bass. Either way they are good on detrcting voice close to you and battery life is great. Noise canceling can be better. Its getting to a good spot... but in MY OPINION not there yet.i still use them to work everyday. I like them.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
Better
on August 24, 2022
Posted by: Black
i had the buds 2 and i did not like them, they didn't stay in my ear. these fit so much better sound is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound elevated
on October 6, 2022
Posted by: Charlie5
from Miami, FL
Expertise:Expert
[This review was collected as part of a promotion.] I come from the buds live and this is a great improvement. Sound quality is so good, and I can even wear them to sleep everyday. Can't live without these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overpriced buds 2
on November 5, 2022
Posted by: Timberg
from United States
Expertise:Intermediate
+Better sound then the buds 2...
- but at twice the cost.
-Noise canceling is worse for high pitch frequencies (like fans and children).
-ear tips tear like tissue paper, tips ripped when I took them out of my ears... Never happened on my buds 2.
-360 sound/head tracking sounds terrible and adds a lot of delay.
-no option for noise canceling for just one earbud.
+Mat finish is nice.
- but at twice the cost.
-Noise canceling is worse for high pitch frequencies (like fans and children).
-ear tips tear like tissue paper, tips ripped when I took them out of my ears... Never happened on my buds 2.
-360 sound/head tracking sounds terrible and adds a lot of delay.
-no option for noise canceling for just one earbud.
+Mat finish is nice.
TLDR slightly better/worse than the buds 2 but at twice the cost.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 8, 2022
Timberg, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you are finding the 360 sound/head tracking is causing a delay in the sound you can turn this feature off in the Samsung Wearables App. Otherwise, we recommend reaching out to the Samsung Support Team for assistance in troubleshooting the other difficulties you are experiencing. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Started great but the update ruined everything
on December 26, 2022
Posted by: Tempope
Expertise:Expert
At the start these earbuds were amazing, super comfortable and great bass without affecting the clarity of the music. HOWEVER, after the last update they BARELY have any volume to them even when being paired with a DAP that has an onboard headphone amp. They're the lowest volume headphones I have. Maxed out I can barely hear music let alone podcasts. Also not to mention there's a massive big with the wearable app. Nothing will connect or find devices anymore. It's a big problem for the price of these headphones. I use headphones at a fraction of the cost that are ten times more reliable than the these Samsung Galaxy 2 pro earbuds
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 27, 2022
Tempope, thank you for your feedback on the Samsung Galaxy Buds2 Pro. Please reach out to the Samsung Support Team, linked below, for assistance if you believe the recent software update has greatly affected the functionality of your buds. They can walk you through any process steps required to get your buds back to the functionality and sound you love. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US