Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
3
Quality is there. Comfort is not
on October 30, 2022
Posted by: jsmcmahon
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought these when they first came out, and wish I would have returned them - they hurt! I've had every buds version minus the original "Pro's", and I've dealt with discomfort during the first few days almost every time, but these actually cut the inside of my ears. The "wind screen" on the inside is constantly scratching against my inner ear causing scraping and scabbing. Sound quality is there, but the comfort is not!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 1, 2022
Jsmcmahon, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. There is some great information available on our website about how to get the best and most secure fit of your buds. You can also do a fit test while wearing the buds inside the Samsung Wearables app to ensure you are wearing them correctly. Otherwise, please reach out to the Samsung Support Team for assistance in troubleshooting your difficulty. Thank you for being a loyal Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds I've owned
on October 31, 2022
Posted by: Shawn
from Gainesville, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] Got these almost a month ago, and I love these compared to my original buds. A great feature is that they even ring in the case. Thought that was something that really helped compared to times of the past.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on November 1, 2022
Posted by: DPayro
from Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] I have been buying galaxy buds since the first ones came out and I got to say that the galaxy buds2 pro are simply the best ones, I can notice the innovation on these ones vs the older versions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
keep your current pair
on November 9, 2022
Posted by: Andrew B
Expertise:Expert
Nod bad, not good. Not worth the price. New design is good, but it is basically the same and the previous bud pro.
Features
3
Performance
4
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 10, 2022
Andrew B, thank you for your feedback on the Samsung Galaxy Buds2 Pro. It is unfortunate you feel as though you haven’t gotten added benefits with your upgrade. The sound has been upgraded from 16-bit audio to the smoother 24-bit audio as well as a 15% smaller size for a more comfortable fit. Please feel free to reach out to us at any time with further feedback or questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Tractor Stereo
on November 15, 2022
Posted by: Brian B
from Jacksonville Fl
Amazing sounds and noise canceling. The only issue I had was the low volume out of the box but found a reddit post with the how to turn it up.
Samsung wearable app>Touch controls >Touch and hold > select volume up. Turn it all the way up. Then change the Touch controls to what you or off and your buds are all the way up.
Samsung wearable app>Touch controls >Touch and hold > select volume up. Turn it all the way up. Then change the Touch controls to what you or off and your buds are all the way up.
I love the noise canceling while I'm using my tractor and listening to music.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds that are comfy and sound great!
on November 15, 2022
Posted by: Juan P
Expertise:Expert
I am a headphone addict and while I also have other brands that I use for certain listening I would compare these to the AirPods for android/Samsung phone users. The sounds is well balanced or you can use the dynamic eq for a little more punch. the great thing about them vs orders buds is that you barely feel them in your ears and at least with my ears you can lay on a pillow with them with out having it hurt your ears. Everyone know the ambient mode for AirPods are the best but I have to say these come close, I don't think they are as good but solid and come close. All in all with trade in offer and the price I think they are a great deal for what you get. I mainly rock these all the time or my Sony WFs
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally!
on November 20, 2022
Posted by: Wattsdadeal
from Alexandria Virginia
samsung finally got 🙌 it right with earbuds that fit and stay in your ears when you workout! these fit like the galaxy buds plus with great sound quality and battery life. which ever engineers/designers who developed the galaxy buds 2 need to be involved with all earbuds designs going forward. the galaxy buds live and galaxy buds pro missed the mark with fit and comfort in the wearer's ear.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A True Upgrade
on November 22, 2022
Posted by: TeeLo911
from NJ
Expertise:Intermediate
I upgraded from the Buds Pro with the interest in a better fit, and was pleasantly surprised that they just do everything better. They are more comfortable & discreet, and the audio quality and noise cancelation is SIGNIFICANTLY better. I'd like to see some custom EQ settings in addition to the presets, but I'm enjoying them immensely either way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US