Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Great earbuds
on October 2, 2022
Posted by: Steven
Expertise:Expert
[This review was collected as part of a promotion.] Fits great in my ear. Noise canceling is great. Also can switch between my devices seamlessly.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
They don't last long
on September 28, 2023
Posted by: Cody
I've had galaxy buds twice and the sound quality is fantastic. Unfortunately one ear bud or both have gone out both times within a few months due to not being able to charge or keep a charge. I've tried all the tips and tricks. It's probably best to not waste your money unless you get a warranty
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 29, 2023
Hey Cody, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to feel as though your investment in a device has been a good decision. We do offer a one year warranty on all devices for manufacturing defects. We have shared links below to the Samsung Support Team and the warranty information to help you with any claim you may choose to make. Thank you for being an enthusiastic Samsung customer. -Elizabeth
Samsung Support
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't use these for exercise or running
on December 16, 2023
Posted by: PatH
Don't use these for exercise or running. Despite Samsung advertising these as suitable for exercising, they fall out even with minimal movement and sweat. That is with the largest ear buds in too. You're better off going for another brand if you need earphones for exercise.
Response from Samsung USBy Social Commerce, December 29, 2023
Hey PatH, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to be able to exercise with no worries about your buds falling out of your ears. We have available foam conform ear tips that will not be as slippery when you begin to sweat and offer that more secure fit you are looking for. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds - Wired or wireless.
on September 1, 2022
Posted by: Nonanonymous
from Minneapolis, MN
bluetooth headphones have not been my favorite because of the muddled sound that can't be fixed in even the highest end headphones. bluetooth isn't capable of carrying full hifi sound. well, now, with these buds though, they finally can! they sounds incredible. to be able to listen to my favorite music and hear and feel the music so deeply that it gets emotional at times is brilliant. this is how music of all types is meant to be heard. i really like their fit too. very comfortable. great job samsung!! i've already recommended them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ear infection
on September 9, 2022
Posted by: yamahari
i liked how the new buds 2 pro sounded but after only wearing them for a shorts time my ears started to itch the after a while after that i started noticing fluid coming out my ears. i stopped wearing them and the infection went away and then i thought i would try them again and again another ear infection
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
disappointing
on July 13, 2024
Posted by: julien
from New Y ork, NY
Expertise:Intermediate
These are the third pair that I have returned, it always happens that suddenly one of the two (right or left) begins to be heard very low and with noise until days later the other begins with the same problem, as I said before this is the third time that happens to me, so I don't want them anymore, i don't recommend them at all, and one more thing, at least for me they are quite uncomfortable to the point that my ears hurt
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hi there Julien, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your earbuds are not functioning as intended. We have a great article that we have linked below to help you troubleshoot the quiet audio you mention experiencing. We have also provided a link to an article to help you with the fit of your device for comfort and security. Lastly, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Keep your old ones they are better.
on November 7, 2022
Posted by: EzKill
from Wichita Ks
Expertise:Expert
Worst pair yet. They fall out all the time. If there is the slightest amount of wind you can't here anything. Noise canceling is poor. I would be much happier with my old ones back that I traded in.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 8, 2022
EzKill, thank you for your feedback on the Samsung Galaxy Buds2 Pro. The additional tip sizes that came with the device as well as the ability to do a fit test while wearing the buds in the Samsung Wearables app may be able to help you get a more secure and comfortable fit with your buds. You can also use the app to adjust the settings on the device to your liking. If you are still experiencing difficulty, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
horrible fit without wing tip
on September 12, 2022
Posted by: Anonymous
they do not stay in my ear at all always falling out to the point where i am returning them. even tried the larger bud size that helped a little but not enough.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 13, 2022
Ray reyes, thank you for your feedback regarding your Samsung Galaxy Buds2 Pro. We would recommend taking a look at the link below about how to best fit the buds in your ears. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US