Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4
The earbuds that prowls for my ears
on October 20, 2022
Posted by: DAIGORAS
from White Pine, Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] As the example says I bought this a month ago and I am very happy that I did but to say least these are the most amazing earbuds that I've had in a long time.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Sound Great!
on October 20, 2022
Posted by: Nutsack
from Lake Charles, Louisiana 70605
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought these earbuds less than a year ago and I love them.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Active noise cancelation won't work
on October 21, 2022
Posted by: Samsung guy
from Denver
[This review was collected as part of a promotion.] Active noise cancelation is on and off, not properly working
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 25, 2022
Samsung guy, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you haven’t done so already, we would recommend taking a look at the settings you have in the Samsung Wearables app. If that doesn’t help with the difficulty you are experiencing, please reach out to the Samsung Support Team for assistance with troubleshooting the device. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Has good features
on October 26, 2022
Posted by: Mark
from Baltimore,MD
[This review was collected as part of a promotion.] I bought this model of Samsung earbuds since I liked the Samsung live buds 2 and the buds 2 pro is better. The sound is good and being able to choose if you want noise canceling or being to hear what's going on around you is nice,but battery time needs to be improved.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 26, 2022
Mark, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the enhanced sound and other amazing features. These enhancements can be a cause of battery drain, however there are some measures you can take to extend the battery life of your device. Please take a look at the full product manual or reach out to the Samsung Support Team for assistance in getting the settings optimized for your needs. Thank you for being a Samsung customer. –Elizabeth
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Finding earphone
on October 27, 2022
Posted by: Christopher
i find it annoying you can't locate your ear buds when their in the charchung box same issue with the ear buds pro i lost them somewhere in the house never found them since they are in the box should have a way to locate them love the quality but this really sucks
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 27, 2022
Christopher, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. Through the SmartThings App on your cellular device you can locate the charging case for your buds even if the buds are still inside. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
SmartThings App
https://www.samsung.com/us/support/answer/ANS00078849/
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
SmartThings App
https://www.samsung.com/us/support/answer/ANS00078849/
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and very comfortable.
on October 28, 2022
Posted by: Justin
from Wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] The Buds2 Pro are one of the most comfortable earbuds I've ever owned. The sound is amazing and the Galaxy Wear app works great. There a lots of customizations and features. These are one of the best if not the best physical design on the market. Definitely recommend getting these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality at it's best!
on October 28, 2022
Posted by: Frank
from Puerto rico
Expertise:Expert
[This review was collected as part of a promotion.] Sounds quality it's amazing and the features, noise canceling and hambient runs perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Close to perfect
on October 29, 2022
Posted by: Kevin
from New York, NY
Expertise:Intermediate
These true wireless buds are some of the best sounding buds on the market and getting somewhat close to wired offerings. The tuning on these is nearly perfect, just has some minor diminishing treble quality. Hopefully the successor to these buds keeps the similar tuning with improved treble and overall better response quality. Really like that these come with improved audio codecs and hopefully we can get to one rivaling LDAC across the board. One feature I would hope pro models eventually get is the ability to custom EQ rather than just the presets.
As for other parts of the buds, these improvements I assume will come naturally. Battery life is somewhat below standard other ANC capable buds. The ANC is fine overall, similar to industry standards and will continue to improve. The call quality seems to have improved a lot and hopefully they keep improving. The microphone call quality could use some improvements in noisier environments for sure. The fit and comfort is very good overall and just requires some small adjustments to tip replacements. Replacing the tips feel cumbersome but just minor nitpicks. Touch controls work fine but they can be improved in sensitivity and overall functionality.
Overall, these are probably the best TWS buds to get for sound currently. Price wise it isn't as competitive as AKG N400s or especially the Free2 classics. However, while those products are competitive in sound and price especially, they fall short to the Buds2 Pro in the other areas like the ANC and microphone. I would even recommend these over the Air pods lineup for iPhone users if they were willing to give up on the ecosystem features for sound. Of course, these are a no brainer for Samsung users.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US