Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Beautiful
on February 14, 2023
Posted by: Rae
from Canada
I love these headphones! They have amazing features to them that I don’t see on other headphones! they sound great!
definitely recommend and worth every Penny!
definitely recommend and worth every Penny!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Sound great but uncomfortable
on January 23, 2023
Posted by: James
from Vancouver
If your head is the right shape, apparently these are super comfy. My head was not. You'll see really mixed reviews online regarding the comfort, I found them basically unbearable after 30-45 mins. The noise cancelling is awesome but it's not worth the (literal) headache.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Great sound, weak mechanical design, bad warranty
on January 20, 2023
Posted by: David
from Richmond
The XM5 sound amazing and good microphone quality. I have had these headphones since launch, so for 8 months. I have loved them for 8 months. I take them off with two hands, and always store them in its case. To my horror two days ago, I found that the ear cup connection to the headband has come apart. The plastic that surround the molded in or vibration welded fastener had split. Now my earcups do not stay in place.
I brought this to the attention of Sony warranty and they tell me because it is a physical defect and they can not confirm that it is from physical abuse, they will not warranty it. At my expense, I have to send it to their authorized service depot, and pay for it to get it repaired myself.
I was already wary about the plastic materials used for fear of its potential weakness in material. After 8 months, this confirmed my suspicion. If Best Buy could let me post pictures of the failure I would. It is appalling that this is how Sony supports one of its flagship products. I do not think I will buy a Sony product again. If you buy it, purchase an extended replacement warranty with it.
So buyer beware. I am no longer a fan of Sony products
I brought this to the attention of Sony warranty and they tell me because it is a physical defect and they can not confirm that it is from physical abuse, they will not warranty it. At my expense, I have to send it to their authorized service depot, and pay for it to get it repaired myself.
I was already wary about the plastic materials used for fear of its potential weakness in material. After 8 months, this confirmed my suspicion. If Best Buy could let me post pictures of the failure I would. It is appalling that this is how Sony supports one of its flagship products. I do not think I will buy a Sony product again. If you buy it, purchase an extended replacement warranty with it.
So buyer beware. I am no longer a fan of Sony products
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Mr
on January 16, 2023
Posted by: Anonymous
from Gatineau
I received them as a gift, I was sooo suprised. I really like the sound (sound is very similar to my old SkullCandy Grind). In my case the volume control (tap'n drag) is not responding very well. If someone knows how to use this fonction in one single tap (increase or decrease the volume while you have your finger on your headphone ) pls let me know.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
3
I miss the XM2s
on December 29, 2022
Posted by: Eric
from Vancouver
The noise cancelling isn't noticeably better than the xm2
These do not fold up, which makes them annoying for travel or just putting in your pocket.
The multiple Bluetooth feature is not as streamlined as it seems, you have to go into the Sony app to switch between them, you can't have two sources at once unless one of them is super low quality headphone :(
The battery life is pretty good, but these aren't as good as the xm2 IMO
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
ANC
on December 3, 2022
Posted by: Mj
from Waterloo
The noise canceling is really good. The app also gives lots of quality optioms to play around with But the controls can be a bit sensitive.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
headphone
on November 23, 2022
Posted by: luciana
from mississauga
kids love it ... I loved it . Mu son takes is every where .I totally recommend
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great headphones
on November 20, 2022
Posted by: AJ
from Toronto
Overall great headphones. I upgraded from XM4s, although there's little difference in sound quality, I do like how light and comfortable they are.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca