Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
NICE EARPHONE
on August 31, 2026
Posted by: Chike
from Calgary
This earphone is very good and sounds great. The connectivity is amazing. I will definitely highly recommend.
Regards
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Too bad
on August 2, 2026
Posted by: Deep
from Ottawa
Not worth of it... It is not good and too heavy compare to Sony xm4. I wish I had purchased xm4 instead of xm5... Not worth it.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Great product
on July 12, 2026
Posted by: Pleased with Sony
from New Brunswick
Fast delivery, high quality product. The app is ok. Headphones always seem to want to Bluetooth to another device than my iPhone …lots of dropped connections when using my iPhone.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Excellent product, reasonable price.
on July 11, 2026
Posted by: MightyNK
from Toronto
This is the second pair of these headphones that I have bought. They are excellent for travel, providing excellent noise cancellation, excellent sound quality, and excellent comfort.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Qualité du son décevante, qualité moyenne
on July 6, 2026
Posted by: Francis
from Québec
Très motivé initialement par l’achat, j’avais déjà les écouteurs boutons Sony WF-1000xm5. Ces derniers performent très bien. Cependant, pour le pris ce casque est très décevant. Son médiocre, qualité de construction moyenne.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Good sound but not a fan
on March 1, 2026
Posted by: Bree
from Calgary
The sound is great but the volume control on side of headphone is really annoying only moves up on notch at a time takes forever to get it loud. Also the headphones made me ears so hot. Think earbuds are better for me.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Don't Even Buy It
on February 18, 2026
Posted by: Liz
from Canada
The headband broke in a month and the Sony's warranty is useless. Don't waste your money.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Defective hinge
on February 16, 2026
Posted by: Kosta
from Manitoba
Bottom line is the the hinge on the swivel broke after 9 months of very gingerly use. Sony denies it is covered under warranty as once there is a visible crack it's abuse. This is a very common issue and failure point well described online and there is even a class action. I don't know what other brands are better but this one is defective out the gate so avoid it as it will break on you.
Otherwise the ANC is great. It can pair to two devices at once but recalls more than that. The problem is switching what devices requires a phone app so you can't just connect to your laptop automatically or your desktop automatically depending on location. There is a really silly setting that I turned on automatically that mutes audio if you talk so very confusing if used as headset if that happens. Overall hard pass and do NOT recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca