Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
My Impression
on December 15, 2023
Posted by: Yels 22
from Canada
This thing here it’s DOPE 🔥🔥🔥🔥🔥 like I never had an over-ear in my life like very personal and the first time I buy one after a lot of research and advices, I really and deeply recommend this product for person who never try an over-ear. You will really like it and buy a product for his price.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Literally SO Bad
on December 9, 2023
Posted by: C
from KW region
For the price, they're honestly awful. For starters, the band starts to cause discomfort after 5 minutes of wearing. The setup process is tedious and stupidly designed. The QR code?? Furthermore, they look greasy the first time you touch them. If you buy them, be prepared to carry around alcohol wipes to keep them clean. But the real kicker -- and the reason I wish I could return them -- is the noise cancellation. By which I mean, there is no noise cancellation to speak of. The AI tech they use does NOT do its job and there is no way to manually correct it. I can hear my boyfriend running the tap and putting the dishes away from the next room over. Not just quietly hear it in the background, I can HEAR it. He can be quietly playing youtube videos, talking on the phone, etc. and I can hear every word.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Good but not great
on December 9, 2023
Posted by: Marc G
from Toronto, ON
I actually wanted the Apple Max but I couldn't justify spending $800 CDN. The next option was Sony. I've always loved Sony so it was a clear second option.
Packaging was great.
The matte finish looks great but if you have oily fingers, you will find yourself always cleaning this headphones. It annoyed me so much, I wanted to return it.
Maybe I should've bought white but I knew that this would attract dirt and get really dirty in the long run.
The sound is great as expected but you need to download an app on your phone.
I will most likely keep mine...
Packaging was great.
The matte finish looks great but if you have oily fingers, you will find yourself always cleaning this headphones. It annoyed me so much, I wanted to return it.
Maybe I should've bought white but I knew that this would attract dirt and get really dirty in the long run.
The sound is great as expected but you need to download an app on your phone.
I will most likely keep mine...
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Truly good
on November 25, 2023
Posted by: Malcolm
from Vancouver BC
I’ve owned so many headphones during a lifelong dance with music, including some ultra pricey ones. These, I bought specifically for air travel and their superior noise cancelling. An added bonus turned out to be the true hi-fi sound. I’ve read that the bass is boomy -Not- it’s an evenly balanced sonic landscape. Excellent sound. They are easy to wear, very tactile and beautifully designed - a work of art.
Guess I’m really impressed and have no relationship with Sony or its employees. Highly recommended.mine last thing - incredible 30 hours between charges was an unsought bonus
Malcolm
Guess I’m really impressed and have no relationship with Sony or its employees. Highly recommended.mine last thing - incredible 30 hours between charges was an unsought bonus
Malcolm
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Hands down the best
on November 19, 2023
Posted by: MSB902
from Annapolis Valley Nova Scotia
I am a business student in college and had to get some suitable noise canceling headphones.
These are undoubtedly the best because when wearing it cancels out 98% of outside sound, very comfortable, plus it has an app to go along with it with achievements and customization options to suit you.
I am very cautious when making purchases of this amount and headphones but would 100% recommend these.
Worth the money!
These are undoubtedly the best because when wearing it cancels out 98% of outside sound, very comfortable, plus it has an app to go along with it with achievements and customization options to suit you.
I am very cautious when making purchases of this amount and headphones but would 100% recommend these.
Worth the money!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing sound!
on November 11, 2023
Posted by: Carlotta
from Toronto
The sound is great. The headphones are very comfortable and light. ANC performance is the best I’ve tried. It’s quality all around, worth the price. I love them!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Love these headphones !
on October 24, 2023
Posted by: Breann
from Winnipeg
By far the best headphones I’ve ever used . Love the sound and noise cancelling feature
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
An unexpectedly dramatic upgrade
on September 9, 2023
Posted by: Kieran
from Kelowna
I never owned a high end pair of headphones before this. This review comes from a place of going from very much average headphones to these, and I think that’s where it’s really appreciated.
To put it simply, as a non-audiophile, it was a noticeable and stunning improvement to audio quality and balance. Base, mids, highs, all of it are well showcased with these headphones. I didn’t realize what I was missing until I got these, and much of the reviews talking about the bass being perfect are right. So many other headphones compensate for a lack of good quality by just increasing bass, which I didn’t realize until now.
To be TRULY appreciated, TIDAL is a great app to test out the high fidelity range of these headphones. All audio sounds better, but hifi is another level.
On top of that, the noise cancelling was mind blowing. Mind you it can’t cut out EVERYTHING, but it dramatically reduces background chatter and on a plane, cuts out engine noise very well.
While the price tag is hard to justify. I cannot deny that the quality of the product stands up to the price. I would never go back to any other headphones after this. I’m hooked. If you’re on the fence, make the change. You will not regret it.
PS: VERY comfortable, I’ve had headphones that I eventually get fatigue from and have to take off. Not the case here, I could were these all day and forget they’re on my head.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca