Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
5
Sony headphones
on May 14, 2024
Posted by: Movieman
from Ontario
Absolutely wonderful, couldn’t live without them now! 🤩🤩🤩🤩🤩
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Beware auto ANC issues
on May 14, 2024
Posted by: Alex
from Niagara
Just recently upgraded from my XM2 and I cannot get over this automatic ANC optimization. Anytime I move my head, move my jaw when talking or eating or anytime I hum to the music the noise canceling turns very low, optimizes and turns back on. This can happen like 40 times a day and it's crazy annoying as it slightly changes how the audio sounds.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
I do not suggest it
on April 26, 2024
Posted by: Hossein
from Toronto ON
It's not suitable for gym and activities. Just after one year, the right side stopped working and the repair costs are too expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Cheap Build
on April 24, 2024
Posted by: CL
from Canada
Built of cheap junky materials and designed poorly. Uncomfortable if worn for more than 45min. The head band cuts your head in half and the VERY shallow ear cups crush your ears. Every breath let alone movement will cause them to creak and click, and the sound will pop in connection. The sounds quality is ok. The noise cancelling works only for very consistent mechanical type sounds, like a fan. The noise isolation is junk; if the music isn't loud you'll hear every word uttered within 20 feet.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
I feel ripped off
on February 9, 2024
Posted by: Tristan
from Toronto
I feel ripped off because I bought these from Best buy a couple days ago and then they went on sale. That just sucks
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Breaks!
on January 20, 2024
Posted by: Ashley
from Port Severn
Known issue with these headphones, the swivel detaches so you can no longer put them on their head. I didn't realize this was a new issue happening across all of these headphones. Buyer beware
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing product
on January 1, 2024
Posted by: Arnobot
from London, ON
I am writing after using the product and have to say this are exceptional headphones. I had done lot of research before buying them. Had tried them out at Best Buy.
Compared to others the call quality is next level as compared to any other headphones
Hence a must buy.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
The XM5 is the one you need!
on December 17, 2023
Posted by: Deen
from Langley
The Sony WH-1000XM5 headphones are a total game-changer! Imagine having the perfect call on your iPhone 14 Pro, even in a crowded place – this mic is seriously impressive. And let's not forget the noise cancellation – it's like your own personal quiet zone wherever you go. Plus, that sleek black design? It goes with everything in your closet. They're comfy enough for all-day wear, and the touch controls? So easy to use. These headphones aren't just about top-notch sound; they add a touch of cool to your style. Perfect combo of comfort, style, and top-notch tech!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca