Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
2
TLDR: Decent when working, right ear failed twice.
on February 11, 2025
Posted by: TG
from P.E.I.
Here's my review: 1 star for great sound, 1 star for pretty decent ANC — I'm not a big fan of how it auto-optimizes to your environment. Sometimes you want QUIET, and it just doesn't do quiet like the XM3 or XM4's, you can't have ultra quiet noise cancelling without the headphones constantly turning it down when it thinks your environment doesn't need it.
2 Stars, the other 3 stars are lost to my 2 pairs of XM5's I've gone through. I wear these headphones quite often, most of the work day, very gentle with them but after about 9-10 months of use, the right ear completely quits. No fix. Sony said they will replace them IF (if) they're under warranty, and I keep seeing comments pop up about this issue too. So, without too much fuss and a tiny bit of hassle, Sony decided I was in need of a replacement. So off they went, and in they came, they worked as they should. Awesome! About a year and one week the same thing happened, right ear borked, completely dead. I asked a rep about it again and they said there's nothing they can do, besides refer me to a third party company to fix it because this replacement pair is still going by the warranty of the first pair.
GGs Sony, I still really like these, but it's the trust issues that are keeping me from buying another pair. I don't think I can comfortably own another pair without thinking when the little timer on that right ear cup is about to go off and stop working.
I love these headphones but if anyone relies on these on a day to day basis, keep in mind the right ear is prone to failure randomly no matter how well you take care of these headphones. Just look it up, and you'll see quite a few comments about this issue. Hope this helps people on their quest for good headphones!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Decent set of cans
on January 1, 2025
Posted by: Stark
from BC
Noise cancellation is fantastic and sound is a solid 8/10.
It received 3/5 because it is definitely not designed for travel or fitness and you’d think for the money it would come with a charging cord.
All in all great for sitting and listening to music or video.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Great sound, poor build quality
on December 6, 2024
Posted by: will83
from Calgary
I have owned these headphones for just over a year, and they broke at the hinge. Apparently, this is a common problem. I am careful with my stuff, and the break happened when I put on my headphones. I'm still baffled at how it happened. Alas, they're garbage now.
The sound and comfort though, wow. It is so good that I am actually contemplating shelling out $500 again, even though they only lasted a year.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Great headphones that only lasts couple of months
on September 19, 2024
Posted by: Yeshwanth
from BRAMPTON
I bought these headphones about 11 months back and I really enjoyed using them. These headphones gives you top notch music quality.
However lately I started observing a crack appear near the upper cup that holds the headband and the ear cups and immediately reached out to sony for any help.
Sony refused to take any action citing it was a physical damage and refused to accept responsibility for providing headphones that would last only couple of months.
However lately I started observing a crack appear near the upper cup that holds the headband and the ear cups and immediately reached out to sony for any help.
Sony refused to take any action citing it was a physical damage and refused to accept responsibility for providing headphones that would last only couple of months.
I am not sure if my review has an impact on your decision. If you are planning to buy these headphones please think twice as their build quality is extremely poor.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Truly exceptional
on September 4, 2024
Posted by: Mavo
from Windsor ontario
Used them for a week now i would say the noise canceling and sound quality, touch controls ,comfort and 30 hours of battery life on these bad boys is truly exceptional. Respect to the brains behind it.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Poor design
on August 24, 2024
Posted by: Sheila
from Scarborough
Used a couple of times and it broke, waste of money. I don't like that it's ONE SIZE only.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great sound and equality
on July 2, 2024
Posted by: Mark
from Toronto
Really good headphone, with a deep bass sound and easy bluetooth connectivity,
I use there to produce music, and am impressive by it’s range and dynamic sound.
The price is steep, so if you’re a casual listener trying to be wallet-wise I’d go with a cheaper, also reliable bran like Sennheiser.
They are a little bulky so I’d consider earbuds if you’re on the go.
Overall a worthwhile investment.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
DONT BUY THESE
on May 28, 2024
Posted by: Myka
from Prince George, BC
First day wearing:
- Headband hurts the top of the head.
- Ear cups don’t fit (they’re square) so they let noise in.
- Noise cancellation is TERRIBLE compared to similar Bose models.
- Overall low quality build. Cheap and wiggly.
- Cardboard and cloth case is flimsy and cheap.
- Ear cups don’t fit (they’re square) so they let noise in.
- Noise cancellation is TERRIBLE compared to similar Bose models.
- Overall low quality build. Cheap and wiggly.
- Cardboard and cloth case is flimsy and cheap.
Overall I am 100% disappointed and will be returning them after the first day of wearing.
Sony has underdelivered and overpriced. The great reviews on these headphones must be sponsored.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca