Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
9
3 Stars
7
2 Stars
8
1 Star
21
47%of customers recommend this product.
(
32 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
1
Absolute garbage quality, do not buy.
on January 7, 2026
Posted by: West
from earth
I had to replace both speaker drivers 13 months in (1 month after the 1 year warranty expired) and the headband swivels broke like everyone else's who has owned this crap. Web search for how much of an engineering failure these are.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
the best in class
on December 11, 2025
Posted by: J
from Scarborough
i m using them for a while know as i replaced space one pro with xm5 and these are way better than my bose and apple max
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Poor mechanical design
on December 1, 2025
Posted by: Ed
from Ontario, Canada
Sound cancelling - fine.
Swivel has a known weak design.
$400 + dollars and breaks after a year of using it while sitting in my recliner at home!
Not recommended
Swivel has a known weak design.
$400 + dollars and breaks after a year of using it while sitting in my recliner at home!
Not recommended
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Handle broke
on November 26, 2025
Posted by: Sima
from Waterloo, ON
I had my last sony headphone for over 5 years. Lastly it started to make noises and I decided to change and bought this last year. And in a year the handle connecting the headpiece to the overear piece broke. No pressure on it just turning it as it supposed to work.
Very disappointed as it just passed its 1 year warranty and now the headphone is useless.
Very disappointed as it just passed its 1 year warranty and now the headphone is useless.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Great ANC, decent to good sound, bad build quality
on November 7, 2025
Posted by: Omar
from Montreal
As the title of this review indicates, everything is great at best and fine at worst, apart from the terrible build quality of these headphones, which almost ruins an otherwise near-perfect commuter headphone.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
had just over a year and already issues
on September 27, 2025
Posted by: justin
from calgary
I want to start with the positives which is the sound quality. It was really clear and didnt hurt the ears . Now for reverence most of the time the volume i used was around 20-25% as i usually watch videos and such. but the other 40% i would play music around 55-65% and the speakers on the right side are already starting to freak out on bass sounds. Only had for just over a year. I would hope that it would have lasted way longer then that. I mean they are really good just need to last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Creaky Headphones
on September 18, 2025
Posted by: X
from Canada
Had these for about 9 months. Sound ok, mic is good when on the phone.
However, has developed a popping/creaking noise in the left ear phone whenever you move your head. To the point don't like using the headphones. Tried to get Sony to fix them with no success. Expensive mistake, will upgrade to Bose when they come on sale next.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Broke within 5 months
on March 16, 2025
Posted by: Miki
from Canada
Really bad build quality. Right ear cup was developing a cracking noise 4 months in, and the hinge on the same ear broke soon after i was just adjusting it onto my head.
Been a long time Sony headphone user since I was 15. Talked to sony about their warranty, and they didn’t offer any service for this, and the hinge design flaw is a well known issue between their high end headphones . Had to use my Best Buy warranty up to replace it. Really disappointing .
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca