Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Easily the TV of the Year in its class
on November 14, 2025
Posted by: KMT2329
from Jefferson Township, PA
[This review was collected as part of a promotion.] LG OLEDs deliver crystal clear picture quality, all the smart features you would want in a TV today, and tons of value for your money. The C5 is best in class and at a very reasonable price.
Response from lg.comBy LG, November 19, 2025
Hi, Kevin. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that the LG OLED C5 has impressed you with its crystal-clear picture quality, smart features, and outstanding value. It’s wonderful to know you consider it best in class at such a reasonable price. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifeisGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
MY first LG OLED
on November 16, 2025
Posted by: APPLUSERO
[This review was collected as part of a promotion.] Great TV with excellent picture quality. I also got the S90TR soundbar, so the sound is loud and impressive as well. The only thing I don’t like is the frequency of the ad integrations, when the TV goes into standby mode, the ads become really annoying.
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that you’re enjoying the excellent picture quality and the impressive sound experience with your LG S90TR soundbar. We appreciate your feedback regarding the ad integrations in standby mode, and we’ll be sure to pass this along to our team. It’s wonderful to know that overall you’re pleased with your TV setup! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great OLED
on November 16, 2025
Posted by: APPLUSERO
[This review was collected as part of a promotion.] Great TV with excellent picture quality. I also got the S90TR soundbar, so the sound is loud and impressive as well. The only thing I don’t like is the frequency of the ad integrations, when the TV goes into standby mode, the ads become really annoying.
Response from lg.comBy LG, November 19, 2025
Hi. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that you’re enjoying the excellent picture quality and the impressive sound experience with your LG S90TR soundbar. We appreciate your feedback regarding the ad integrations in standby mode, and we’ll be sure to pass this along to our team. It’s wonderful to know that overall you’re pleased with your TV setup! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful picture
on November 18, 2025
Posted by: Kywiel
[This review was collected as part of a promotion.] The best TV I have owned. Great picture quality and sound quality when paired with a soundbar. Couldn't be happier with my decision to purchase.
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear that this TV has been the best you’ve owned and that the picture quality and sound performance, especially when paired with a soundbar, have exceeded your expectations. It’s wonderful to know you’re so happy with your decision to purchase. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV
on November 18, 2025
Posted by: Zerocool024
from Quad Cities, IA
[This review was collected as part of a promotion.] After spending a lot of time comparing different TVs, I was overwhelmed by all the options. This one kept catching my eye every time I walked past it—it just looked better than the rest. I finally decided to take it home, and I couldn’t be happier with my choice!
Upgrading from a 10-year-old 1080p 75" TV to this 77" OLED was the best decision I’ve made for home entertainment. The picture quality is stunning—deep blacks, vibrant colors, and incredible clarity. Gaming on my Xbox Series X feels like a whole new experience; I’m noticing details I never saw before.
Watching Dolby Vision content on Disney+ is equally impressive. Everything looks cinematic and immersive. If you’re on the fence, this TV is absolutely worth it!
Upgrading from a 10-year-old 1080p 75" TV to this 77" OLED was the best decision I’ve made for home entertainment. The picture quality is stunning—deep blacks, vibrant colors, and incredible clarity. Gaming on my Xbox Series X feels like a whole new experience; I’m noticing details I never saw before.
Watching Dolby Vision content on Disney+ is equally impressive. Everything looks cinematic and immersive. If you’re on the fence, this TV is absolutely worth it!
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear that upgrading to the 77" OLED has been such a game-changer for your home entertainment. It’s wonderful that the stunning picture quality, vibrant colors, and Dolby Vision content have elevated your viewing experience, and that gaming on your Xbox Series X feels brand new with the responsiveness and clarity. We appreciate you highlighting how much value this TV has brought to your setup and your strong recommendation means a lot to us. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Awesome TV
on November 19, 2025
Posted by: tvwatcher939
[This review was collected as part of a promotion.] Let's just get straight to the point: the LG C5 is exactly what you expect from LG's mid-range OLED—which is to say, it’s brilliant. If you’re upgrading from an older LED or even a few-year-old OLED, you’ll notice the difference immediately. That perfect, inky black level that only OLED can deliver is as stunning as ever, but LG has clearly kept pushing the brightness. While it’s not quite the sun-gun that the high-end G5 is, the C5 is definitely bright enough to make HDR content truly pop, even in a moderately lit room.
The picture quality is simply beautiful. Colors are rich and accurate, and thanks to the new Alpha 9 Gen 8 processor, motion handling is incredibly smooth. Watching a 4K movie in Filmmaker Mode (with Dolby Vision, naturally) feels like getting a private screening. The sense of depth and contrast is just unbeatable at this price point.
Where the C5 truly shines is for gamers. With four full HDMI 2.1 ports, 144Hz VRR support, G-Sync, and an absurdly fast 0.1ms response time, this thing is future-proofed for the fastest PC and console gaming. If you own an Xbox Series X and want to take advantage of Dolby Vision Gaming, the C5 is a no-brainer. Everything is crisp, tear-free, and buttery smooth.
Now for the few gripes. Firstly, if you're getting the smaller 42-inch or 48-inch models, you lose the full Brightness Booster technology and the anti-glare screen found in the 55-inch and up versions. That's a real shame for desktop users or those with smaller, brighter rooms. Secondly, the new remote design feels like a step backward. It's slimmer, but they moved the dedicated mute button to a long press on the volume rocker, which is just annoying when you need silence right now. Finally, while the WebOS smart platform is comprehensive, the push toward more AI features and a few intrusive home screen ads is a distraction on a premium television. You can disable the ads, thankfully, but it shouldn's be a thing in the first place.
The Verdict: The LG C5 is the sweet spot in the OLED market. It delivers flagship picture quality and unmatched gaming performance. If you can stretch your budget for the 55-inch or larger size to get the full brightness boost, this is a TV that will absolutely dominate your living room entertainment for years to come.
Response from lg.comBy LG, December 4, 2025
Hi there! Thank you for sharing such a detailed and thoughtful review. We’re thrilled to hear that the LG C5 has impressed you with its brilliant picture quality, rich colors, smooth motion handling, and outstanding gaming performance, and Dolby Vision Gaming support. It’s wonderful to know that it has elevated your movie nights to feel like private screenings.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful TV
on November 20, 2025
Posted by: Purplehly10
from Pinehurst, NC
[This review was collected as part of a promotion.] Absolutely stunning TV...thin bezel, beautiful picture...love it!!! Upgraded from a 77 inch LED TV...what a difference!!!
Response from lg.comBy ^Rich, LG Digital Care Team, December 3, 2025
Hi Purple, thank you for sharing your experience with the LG OLED83C5PUA. It’s wonderful to hear the stunning picture and sleek thin‑bezel design have made such a big difference compared to your previous TV. We’re glad the upgrade has impressed you. For any further assistance, feel free to DM us at @LGUSSupport.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Great picture but ARC issues and hdmi1 issue
on November 21, 2025
Posted by: TheAVenthusiast
from Los Angeles, CA
[This review was collected as part of a promotion.] Picture is amazing, but not light years better than my 2018 b8 oled like I was expecting. Definitely much brighter though.
Main issue is the TV usually starts with the TV speakers everytime when I want it to use the ARC audio to my receiver.
Also hdmi1 video was flickering with my fire TV cube but not on hdmi3. My switch seems to work fine on hdmi1 so not sure what to think.
Main issue is the TV usually starts with the TV speakers everytime when I want it to use the ARC audio to my receiver.
Also hdmi1 video was flickering with my fire TV cube but not on hdmi3. My switch seems to work fine on hdmi1 so not sure what to think.
Response from lg.comBy ^Rich, LG Digital Care Team, December 3, 2025
Hi there, thank you for sharing your experience with the LG OLED77C5PUA. We’re glad to hear the brighter picture quality has impressed you compared to your previous OLED. For the ARC audio issue, we recommend checking the Sound Out settings in Settings > Sound > Sound Out and ensuring HDMI ARC/eARC is selected as default. For the HDMI flicker, try swapping cables or ports, as some devices perform better on specific inputs. You can also review our step‑by‑step guide here: LG TV WebOS Settings Menu. If the issue continues, please email lgdigitalcare@lg.sprinklrsupport.com for further support.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com