Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Superb picture quality!
on December 26, 2025
Posted by: Kumar05
from Scotts Valley, CA
[This review was collected as part of a promotion.] The picture quality is fantastic with rich deep blacks and the capacity to handle a broad range of contrast ratios. There are quite a few picture and sound settings to choose from. I like that the remote can turn into a pointer! Looking forward to learning more about it.
Response from lg.comBy LG, December 30, 2025
Hello, Kumar. Thank you for sharing your thoughts about your LG TV! It’s great to hear you’re enjoying those rich blacks, impressive contrast, and all the picture and sound options — that’s where OLED really shines. And yes, the Magic Remote pointer is a fun bonus that makes navigating feel effortless. Sounds like you’re already getting the hang of it and have plenty more cool features to explore. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Very Nice OELD TV
on December 30, 2025
Posted by: Jungung Hu
from Cupertino, California
[This review was collected as part of a promotion.] The 77-inch OLED TV delivers an incredible viewing experience with deep blacks, vivid colors, and excellent contrast. The large screen size feels truly immersive for movies and sports, and the picture quality is outstanding even in a bright room. Overall, it’s a premium TV that’s absolutely worth the upgrade.
Response from lg.comBy LG, January 4, 2026
Hello. Thanks for sharing your thoughts about your LG TV! That 77‑inch OLED sounds like it’s giving you the full cinematic treatment — those deep blacks and vibrant colors really shine on a screen that size. Love hearing that it holds up beautifully even in a bright room and delivers that immersive feel for movies and sports. Definitely sounds like an upgrade that paid off. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Movie and Gaming Star Performer
on January 25, 2026
Posted by: Shopper444
[This review was collected as part of a promotion.] I bought the OLED83C5PUA mainly for gaming and movies, and it’s been great. The picture looks unreal — blacks are truly black, colors pop, and everything looks super sharp on the big screen. Games feel smooth and responsive with no lag that I can notice, even in fast action. Movies look like a theater at home, especially with HDR — dark scenes still show detail instead of turning into a gray mess. Overall, it’s a huge upgrade and I’d absolutely recommend it if you want a big OLED that delivers.
Response from lg.comBy LG, January 29, 2026
Hello. Thank you for sharing your thoughts about your LG TV. Your excitement really comes through—those deep OLED blacks, the punchy colors, and the smooth gaming experience on such a massive screen make the C5 shine in all the right ways. The way you described HDR movie nights turning into a true home‑theater moment says it all. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
3
Great tv, awful remote
on March 1, 2026
Posted by: cjaredc
The tv is absolutely stunning, but the remote is hot garbage. No mute button? Fire the person that thought of that and fire the person that approved it.
Response from lg.comBy LG, March 2, 2026
Hi. Thanks for sharing your thoughts about your LG TV. It’s great to hear the picture quality is stunning, and we appreciate you being upfront about how you feel regarding the remote. The Magic Remote does have a different layout than traditional remotes, and while many features are built into the pointer and wheel, we understand how important quick‑access buttons—like mute—are for everyday use. For reference, you can check out the LG Magic Remote guide here: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT To allow us to properly investigate the details of your specific product model and to see how we can assist with your remote issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Good
on March 9, 2026
Posted by: DaDaDaDaDa
[This review was collected as part of a promotion.] good connectivity Contrast Resolution refresh rate
Response from lg.comBy LG, March 9, 2026
Hi. We appreciate you sharing your thoughts on your LG TV, and it’s great to hear how much you’re enjoying the connectivity, contrast, resolution, and smooth refresh rate. We’re glad it’s delivering the performance you were hoping for and elevating your viewing experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
on March 12, 2026
Posted by: OLED77C5PUAfayaz
from Florida
[This review was collected as part of a promotion.] Really awesome experience oled screen tv it really worth to buy it I’m enjoying it, best picture ever quality, sound quality is amazing had a great experience while watching the movies
Response from lg.comBy LG, March 17, 2026
Hi! We appreciate you sharing your excitement about your LG OLED TV. It’s fantastic to hear how much you’re enjoying the stunning picture quality and immersive sound — nothing beats that cinematic feel when watching your favorite movies. It definitely sounds like your setup is delivering the experience you were hoping for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love this TV!
on April 21, 2026
Posted by: Kimmy0426
from Parkland,FL
Excellent Display! The best TV by far we have ever owned. We love it!
Response from lg.comBy LG, April 30, 2026
Hello, Kimmy! We appreciate your fantastic review of your LG TV! It’s wonderful to hear that the display has exceeded your expectations and that it’s the best TV you’ve owned so far. Knowing you love it means a lot, and we’re thrilled it’s delivering the experience you hoped for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Great TV, but remote lacks a mute button
on April 25, 2026
Posted by: dac67
I purchased this TV and the LG S90TR soundbar. This was a significant upgrade for me and playing the YouTube LG Demo videos look and sound as good as they do in the store. The only reason I didn't give it a 5 star rating is the magic remote does not have a mute button. To mute the sound, you have to hold the volume down for several steps and then it mutes. If you have the volume set where you want it, and want to mute without changing the volume to answer a phone call, you can't. This also makes it impossible to go from a high volume to a low volume quickly without unintentionally muting the TV several times while lowering the volume. This is a major annoyance to me. Future remotes need to have a mute button on the remote. This could be solved by allowing an existing button to be reassigned as a mute button with a firmware update. Otherwise this a great TV.
Response from lg.comBy LG, May 7, 2026
Hello! We appreciate you sharing this thoughtful review of your LG TV and LG S90TR soundbar. It’s great hearing how much you’re enjoying the upgrade and that the picture and sound quality truly deliver that store‑level experience at home. Your feedback about the magic remote and the ability to mute more quickly is truly helpful and will be shared with the team. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com