Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
on December 20, 2025
Posted by: Kernel Pop
[This review was collected as part of a promotion.] Great TV, vivid colors and bright picture. Upgraded from 65 C1 and worth it.
Response from lg.comBy LG, December 22, 2025
Hello. Thank you for sharing your thoughts about your LG TV! Love hearing that the upgrade paid off — vivid colors, bright picture, and a noticeable step up from your 65" C1 is exactly the kind of experience we hope for when customers make the jump. Enjoy every minute of that stunning display. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Amazing looking TV, flawed remote and WebOS
on December 21, 2025
Posted by: Jaybles238
[This review was collected as part of a promotion.] Pros:
It's an amazing looking TV. This is my 3rd LG OLED and they never let me down when it comes to picture quality. It's just stunning. The 83 inch was a lot lighter than I thought it would be, so that was a plus when mounting it to the wall.
Cons:
The remote is 2/5. They are going with a minimalist approach, pushing AI and ThinQ for your interactions with the TV. Please LG, if your going to go minimalist on the remote, include a play and pause button. The wheel button has been problematic to start and stop play in some streaming applications (Paramount+ comes to mind). I don't need dedicated streaming service buttons. What I really miss is a play, pause, and mute button. The holding down the volume to mute is just annoying and not intuitive.
The bloatware and advertisements on the WebOS has been getting more and more invasive. LG does a decent job of letting you disable a lot of the advertisements, but I wish I could remove the apps that come preinstalled.
The AI features are not impressive so far. I haven't found any of it useful, yet.
Conclusion:
Overall, I love the TV even with the regression in the new remote design and WebOS drawbacks.
Response from lg.comBy LG, December 21, 2025
Hi, Jaybles. Thank you for sharing your thoughts about your LG TV. We really appreciate the balanced breakdown — it’s awesome to hear that your third LG OLED is still delivering that stunning picture quality you’ve come to expect, and that the lighter 83" made wall‑mounting a breeze. We also hear you on the remote design, WebOS experience, and AI features; feedback like yours is incredibly valuable as we continue refining the user experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Excels all expectation!
on December 22, 2025
Posted by: KC17
from Mineola, NY
[This review was collected as part of a promotion.] Picture Quality is good. I came from C1 and can definitely see a huge improvement with the C5. Also love the new remote that they got. AI Upscaling also works surprisingly well, bringing older content to life on this big TV.
Response from lg.comBy LG, December 23, 2025
Hi, Kevin. Thank you for sharing your thoughts about your LG TV! It’s great to hear how much of a leap the C5 feels coming from the C1—those picture upgrades, the refreshed remote, and the AI Upscaling really do bring everything together in a big way. Enjoy the elevated viewing experience on your new screen. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best tv you can buy
on December 22, 2025
Posted by: Euglem
from Tampa
[This review was collected as part of a promotion.] The TV is the best you can buy for picture quality, thinness, lightness and at the price and with an additional sound bar as promoted over black Friday its the steal of 2025
Response from lg.comBy LG, December 30, 2025
Hi, Eric. What an awesome shout‑out — thanks for the love! It’s great to hear this LG TV is delivering that top‑tier picture quality, ultra‑slim design, and feather‑light feel you were hoping for, and that the Black Friday bundle made it a true steal of the year. Enjoy that incredible setup. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Outstanding OLED Picture Quality and Performance
on December 23, 2025
Posted by: Fatima77
from Houston Texas
[This review was collected as part of a promotion.] The display quality on this OLED TV is exceptional. Blacks are truly deep, contrast is excellent, and colors look vibrant yet accurate. Motion handling is smooth, making it great for movies, sports, and gaming. The 4K resolution and refresh rate deliver a very sharp and immersive viewing experience. Overall, this TV feels premium and performs exactly as expected from a high-end OLED.
Response from lg.comBy LG, December 30, 2025
Hi, Fatima. Love hearing this — sounds like your LG OLED is delivering that true “wow” factor! Deep blacks, vibrant colors, and buttery‑smooth motion are exactly what make OLED shine, and it’s awesome to know you’re getting that premium, immersive experience across movies, sports, and gaming. Enjoy every minute of it. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Stunning Picture Quality, absolutely love this tv
on December 25, 2025
Posted by: VP182
from Atlanta
[This review was collected as part of a promotion.] I couldn’t be happier with my LG OLED C5 77-inch TV. The picture quality is absolutely phenomenal - colors are rich, blacks are truly deep, and everything looks incredibly sharp and lifelike. Watching movies and shows feels like a true cinematic experience, especially on a screen this large.
One feature that really impressed me was the smart remote. It detected my Fire TV immediately and automatically programmed itself to control it without any hassle. That kind of seamless integration made setup quick and painless, and it’s great not having to juggle multiple remotes.
Overall, this TV exceeded my expectations in every way. If you’re looking for a large-screen OLED with top-tier picture quality and smart, user-friendly features, the LG OLED C5 is an excellent choice.
One feature that really impressed me was the smart remote. It detected my Fire TV immediately and automatically programmed itself to control it without any hassle. That kind of seamless integration made setup quick and painless, and it’s great not having to juggle multiple remotes.
Overall, this TV exceeded my expectations in every way. If you’re looking for a large-screen OLED with top-tier picture quality and smart, user-friendly features, the LG OLED C5 is an excellent choice.
Response from lg.comBy LG, December 30, 2025
Hello. Thank you for sharing your thoughts about your LG TV! It’s awesome to hear how much you’re loving your 77-inch LG OLED C5 — those deep blacks, rich colors, and lifelike sharpness really do make everything feel cinematic on a screen that size. And the smart remote instantly syncing with your Fire TV is exactly the kind of seamless setup we love delivering. Sounds like this TV is hitting every mark for you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
2025 LG C5. They have a Winner Here!
on December 25, 2025
Posted by: XXStephG79Xx
from Waterbury,Ct
[This review was collected as part of a promotion.] After three weeks of daily use, the 77-inch LG C5 OLED has been an excellent upgrade. The picture quality is outstanding, with perfect blacks, strong contrast, and rich but natural colors that make everything look cinematic on a screen this large. Dark scenes hold detail well, and even older content looks surprisingly sharp.
Motion is smooth for sports and action, and gaming has been a highlight. Input lag feels extremely low, HDMI 2.1 on all ports is convenient, and everything feels fast and responsive without constant tweaking.
The webOS interface is quick and easy to use, apps load fast, and switching inputs is seamless. Design-wise, the ultra-thin panel looks premium and really elevates the room.
Built-in audio is decent, but paired with a soundbar, this TV becomes a fantastic home theater setup.
Final Thoughts:
Three weeks in, the 77″ LG C5 OLED continues to impress. It delivers beautiful picture quality, smooth performance, and an overall premium experience that makes it feel like a great long-term purchase.
Motion is smooth for sports and action, and gaming has been a highlight. Input lag feels extremely low, HDMI 2.1 on all ports is convenient, and everything feels fast and responsive without constant tweaking.
The webOS interface is quick and easy to use, apps load fast, and switching inputs is seamless. Design-wise, the ultra-thin panel looks premium and really elevates the room.
Built-in audio is decent, but paired with a soundbar, this TV becomes a fantastic home theater setup.
Final Thoughts:
Three weeks in, the 77″ LG C5 OLED continues to impress. It delivers beautiful picture quality, smooth performance, and an overall premium experience that makes it feel like a great long-term purchase.
Response from lg.comBy LG, December 30, 2025
Hi. Thank you for sharing your thoughts about your LG TV! It’s fantastic to hear how much the 77" LG C5 OLED has elevated your setup — from those perfect blacks and cinematic colors to the smooth motion, low input lag, and HDMI 2.1 convenience that make both gaming and everyday viewing feel effortless. Loving that webOS, the ultra‑thin design, and your soundbar combo are all coming together to create a true home‑theater experience. Sounds like this upgrade is delivering exactly the long‑term value you were looking for. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful picture and features
on December 26, 2025
Posted by: Joseppi0912334
from Black Diamond, WA
[This review was collected as part of a promotion.] I am so impressed with the detail I can see on this LG tv, it's a huge upgrade from my previous tv. I was in the market for a new, larger tv and wanted the best bank for my buck. This TV is very highly rated on multiple trusted sites, and I can see why. We have it mounted on the wall with a thin wall mount which was super easy. I am very happy with my purchase and highly recommend this tv if you are in the market.
Response from lg.comBy LG, December 30, 2025
Hi, Joseppi. Thank you for sharing your thoughts about your LG TV! It’s awesome to hear how much of an upgrade this TV has been for you — that boost in detail, the larger screen, and the fact that it’s highly rated across trusted sites really shows you picked a winner. Mounting it with a thin wall mount and having it come together so easily is the perfect finishing touch. Love hearing how happy you are with your choice. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com