Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Amazing OLED TV
on December 2, 2025
Posted by: bobu535
from Tracy, CA
[This review was collected as part of a promotion.] The OLED screen is simply outstanding. The C5 connected to S95TR creates unbelievable surround sound. A great combo for sure.
Response from lg.comBy LG, December 2, 2025
Hi! Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the LG C5 OLED paired with the S95TR has given you an outstanding picture and unbelievable surround sound experience. It’s wonderful to know this combo has elevated your viewing to a whole new level. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
LG 77" C5 OLED – My Everyday Review
on December 4, 2025
Posted by: Spiderfist
from Tampa, Florida
[This review was collected as part of a promotion.] I’m the kind of viewer who bounces between live sports, Netflix dramas, YouTube, old movies, and long gaming sessions on PS5 and Switch. After a month with the 77-inch LG C5, it’s become my do-it-all champ.
**Picture: Perfect. Inky blacks make night games and dark shows look incredible, colors are rich but never cartoonish, and motion is buttery smooth, whether it’s a fast Premier League match or a 120 fps shooter. HDR movies (Dolby Vision) look stunning, and even regular cable looks sharper than it has any right to.
**Gaming: It is ridiculously good, 4K/120 Hz, VRR, ALLM, and almost zero lag. I went from “pretty good” to “I can actually compete online” the day I plugged in the PS5.
**Sound: This was the surprise. The built-in 40 W speakers with AI Sound Pro are crisp, voices are crystal-clear (no more subtitles for British shows!), and there’s decent bass for explosions and stadium crowds. It’s easily the best TV audio I’ve ever had out of the box. I still added a small soundbar for late-night movie sessions, but 80 % of the time I don’t need anything extra.
**Daily use: webOS is lightning-fast, the Magic Remote pointer is addictive, and switching between apps, cable, and consoles takes seconds.
*** One small note: in a super-bright sun-filled room, it’s good, not amazing, but turn the lights down or close the blinds and it’s unbeatable. ***
/// Verdict: 5/5 for anyone who watches a bit of everything and games. Best all-rounder TV I’ve ever owned, and the sound actually lives up to the picture for once. Go for it. ///
Response from lg.comBy ^Rich, LG Digital Care Team, December 5, 2025
Hi there, thank you for sharing your everyday review of the LG OLED77C5PUA. We’re thrilled to hear how it’s become your do‑it‑all champ, delivering perfect picture quality with inky blacks, rich colors, and smooth motion across everything from sports to movies. It’s great knowing the gaming features have elevated your PS5 and Switch sessions, and that the built‑in 40 W speakers with AI Sound Pro surprised you with crisp, clear audio. We’re glad webOS and the Magic Remote make daily use so seamless, and that this C5 has proven to be the best all‑rounder TV you’ve owned.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic TV and stunning picture quality!
on December 5, 2025
Posted by: rprabhat
from Chicago, IL
[This review was collected as part of a promotion.] I’ve been using the LG C5 77" for a little while now, and it has exceeded every expectation. The OLED panel looks incredible: deep blacks, vibrant colors, and razor-sharp resolution that makes movies and games look truly immersive. Motion handling is smooth, brightness is impressive for an OLED, and the overall picture quality feels like a real upgrade from anything I’ve owned before.
The design is sleek and modern, and webOS runs quickly and intuitively. If you’re looking for a premium home theater experience, the C5 is absolutely worth it.
Response from lg.comBy ^Rich, LG Digital Care Team, December 6, 2025
Hi there! Thank you for sharing your experience with the LG OLED77C5PUA. It’s wonderful to hear the C5 has exceeded your expectations with its deep blacks, vibrant colors, and razor‑sharp resolution that make movies and games so immersive. We’re glad the smooth motion handling, impressive brightness, and sleek design have elevated your home theater setup, and that webOS has been easy and intuitive to use. For any further assistance, feel free to DM us at @LGUSSupport.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
1
Good picture - bad experience
on December 15, 2025
Posted by: Batman1234
from Michigan
[This review was collected as part of a promotion.] TV came and looked great, good picture quality. TV died within 24 hours of being hung on the wall. I noticed a small crack on the top left hand side of the screen and called to ask about it.
The whole process to get it swapped out has been cumbersome and agitating. We're going over a month since my initial order and I just got an E-mail saying it'll be another 3-4 weeks.
Response from lg.comBy LG, December 16, 2025
Hello, Matthew. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the initial picture quality of your TV, the issue with the screen crack and failure within 24 hours, and the extended timeline you’ve encountered in the replacement process. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV replacement and service delay issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV support and service options: https://www.lg.com/us/support/help-library/lg-tv-cracked-or-damaged-screen-warranty--1389213656758. ^James
Written by a customer while visiting lg.com
Customer Rating
5
A Whole New Perspective!
on December 16, 2025
Posted by: CinematicFan77
from San Francisco, CA
[This review was collected as part of a promotion.] Revisiting Stranger Things on the OLED77C5PUA was a revelation. On my old TV, the Upside Down was just a muddy grey blur, but this screen brought it to life with perfect, inky blacks and terrifying detail. The 77-inch OLED is a powerhouse, with vibrant colors and smooth motion that make movies and gaming look stunning.
Response from lg.comBy LG, December 17, 2025
Hi there! We’re so glad to hear your LG OLED TV has completely transformed your viewing experience — especially with something as visually rich as Stranger Things. Those inky blacks and vibrant colors really do make the Upside Down come alive, and it’s wonderful to know you’re enjoying both movies and gaming on such a powerhouse screen. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
LG OLED C5 Stunning Picture with Great Sound
on January 2, 2026
Posted by: Abhi_85
[This review was collected as part of a promotion.] The screen quality on the 83-inch LG OLED C5 is outstanding. OLED truly shines here—deep blacks, excellent contrast, and rich, accurate colors. Dolby Vision content looks especially impressive. Shows like Stranger Things look incredible, with dark scenes retaining detail while highlights really pop.
I already own a 77-inch LG OLED C3, so this comparison comes from real-world use. Even though the size difference between 77 inches and 83 inches doesn’t seem large on paper, it is very noticeable in practice. Installed in a dedicated media room, the 83-inch screen feels significantly more immersive and delivers a true home-theater experience.
Another pleasant surprise is the sound quality. For a TV, it’s much better than expected—clear dialogue, decent bass, and a fuller soundstage compared to most flat-panel TVs. It’s good enough that you don’t immediately feel the need for a soundbar.
The new webOS UI feels smooth, modern, and responsive. Navigation is intuitive, apps load quickly, and the overall experience feels polished.
Overall, the LG OLED C5 is an excellent upgrade, especially if you’re coming from a 77-inch OLED. Exceptional picture quality, surprisingly strong built-in audio, and a refined user experience make it a fantastic choice for a media room.
Response from lg.comBy LG, January 13, 2026
Hi, Abhi. Thanks for sharing your experience with your LG TV—what an awesome deep dive! Love hearing how the 83" OLED C5 is delivering that true home‑theater feel with its stunning picture, rich colors, and those beautifully detailed dark scenes. It’s great that the jump from 77" to 83" made such a noticeable impact in your media room. And we’re thrilled the sound quality and smooth new webOS UI are exceeding expectations too. Sounds like the upgrade hit all the right notes. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Picture
on April 28, 2026
Posted by: MCFRED
from Seminole , Florida
[This review was collected as part of a promotion.] I really love my new LG OLED, Im 85 years old and not a High Tech Person. I think I need help with a few set up issues but don't know who to call. I have a total of 7 LG Products and am happy with all of them.
Response from lg.comBy LG, April 30, 2026
Hello! We’re lighting up hearing how much you’re enjoying your LG OLED. That’s a fantastic TV, and it’s wonderful knowing it’s bringing you a great viewing experience. Having seven LG products in your home is truly amazing — we appreciate your trust in us more than you know! If you ever need a hand with setup, we’ve got your back. Our team can walk you through anything you need at a pace that feels comfortable. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
Written by a customer while visiting lg.com
Customer Rating
5
77 Inch Class LG OLED evo AI C5 4K Smart TV 2025
on August 29, 2025
Posted by: steve rivara
from albuquerque
77 Inch Class LG OLED evo AI C5 4K Smart TV 2025 love it the best ty every
Response from lg.comBy LG Digital Team, August 30, 2025
The best deserves the best, Steve—and you’ve got it with the 77" LG OLED evo AI C5 🔥. Thanks for the shoutout and for trusting LG to deliver brilliance every time ✨. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to be part of your home! 🙂 ^David #LifeisGood
Written by a customer while visiting lg.com