Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Lg C5 is the best bang for your buck!
on November 17, 2025
Posted by: Calithief
from Campbell, Ca
[This review was collected as part of a promotion.] Literally the best tv you can buy for this price. I bought a c4 6 years ago, still works fine. Bought a c5 as an upgrade and it’s money well spent! Amazing quality!
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear that your C4 has served you well over the years and that upgrading to the C5 has been such a rewarding decision. It’s wonderful to know you’re enjoying the amazing quality and value this TV delivers. ^James
Written by a customer while visiting lg.com
Customer Rating
4
Nice and Clear Picture
on November 17, 2025
Posted by: TonyNg
from Federal way, WA
[This review was collected as part of a promotion.] The picture of this 83" is nice andclear
The picture of this 83" C5 is nice and clear. It is a real upgraded from my previous LCD. The only problem that I ran into was that the Alexa voice command does not work as it should be. Still working on this problem
The picture of this 83" C5 is nice and clear. It is a real upgraded from my previous LCD. The only problem that I ran into was that the Alexa voice command does not work as it should be. Still working on this problem
Response from lg.comBy LG, November 19, 2025
Hi, Tony. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that the picture quality on your 83" C5 has been such a clear upgrade from your previous LCD and that you’re enjoying the enhanced viewing experience. To allow us to properly investigate the details of your specific unit and to see if there is anything we can do to assist with this Alexa voice command issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com You can also refer to this helpful link for smart TV support resources: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-your-lg-tv-to-amazon-alexa-google-assistant--20150783600366. ^James
Written by a customer while visiting lg.com
Customer Rating
5
LG OLED 77 inch C5
on November 18, 2025
Posted by: Silvernight129
from New Jersey
[This review was collected as part of a promotion.] I’ve had the LG C5 77″ OLED for a little while now, and I can confidently say it’s one of the best TVs I’ve ever owned. The picture quality is absolutely gorgeous — deep, perfect blacks, vibrant colors, and excellent contrast. Movies look cinematic, sports are smooth, and even older content benefits from the AI upscaling. This screen size in OLED really transforms the room into a home theater.
Picture Quality
The OLED evo panel is phenomenal. Dark scenes have incredible detail thanks to the perfect black levels, and bright highlights really pop. Dolby Vision content looks especially impressive. Even in a moderately bright room, the TV holds up well.
Gaming Performance
If you’re a gamer, this TV is a dream. With 120Hz (and support for higher VRR rates), super low input lag, and compatibility with G-Sync and FreeSync, games feel buttery smooth. My console and PC both look their absolute best on this screen. It’s one of the rare TVs where you immediately notice the difference in responsiveness.
Smart Features
webOS is clean, fast, and easy to navigate. Apps load quickly, and the personalized home screen is a nice touch. The AI features aren’t just marketing — the TV does a great job optimizing picture and sound on the fly.
Sound
For built-in speakers, the audio is surprisingly spacious. The AI Sound Pro creates a wider, more immersive soundstage than I expected, and Dolby Atmos support is a plus. That said, if you’re building a true home theater, pairing it with a good soundbar or surround system will push it to another level.
Design & Build
The TV is incredibly thin and looks premium on the wall. The stand works fine, but because of the size, I’d recommend wall-mounting if you can — it really completes the high-end look.
Minor Drawbacks
Not many. It isn’t the brightest TV on the market, so rooms with tons of direct sunlight may wash it out a bit. The Magic Remote’s pointer function takes some getting used to (you’ll either love it or hate it). And if you rely on DTS audio, just know it's not supported on this model.
Final Verdict
The LG C5 77" OLED is a fantastic TV that delivers incredible picture quality, outstanding gaming performance, and a refined smart TV experience. It’s the perfect centerpiece for a home theater or gaming setup. For the price and performance, it’s one of the best large-screen OLEDs you can buy right now.
Highly recommended.
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear how much you’re enjoying the LG C5 77″ OLED and that it has truly transformed your room into a home theater experience. It’s wonderful to know the OLED evo panel, Dolby Vision, and gaming performance have all impressed you, and that webOS and AI features are enhancing your everyday use. We appreciate you highlighting the design, sound, and overall premium quality — your recommendation means a lot to us. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great purchase
on November 18, 2025
Posted by: Harry19
[This review was collected as part of a promotion.] Great price and free sound bar with installation free.
Response from lg.comBy LG, November 19, 2025
Hi, Harry. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that you were able to take advantage of a great price along with the added value of a free sound bar and complimentary installation. It’s wonderful to know the offer enhanced your overall experience. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Picture Quality
on November 18, 2025
Posted by: Surya Prakash S
from Detroit, Michigan
[This review was collected as part of a promotion.] Delivers perfect blacks, near-infinite contrast, and vibrant colors. Brightness Booster improves HDR highlights compared to the C4. TV is Slim, lightweight chassis; easy to wall-mount.
Response from lg.comBy LG, December 2, 2025
Hi, Surya. Thank you for sharing your positive review of your LG TV! We’re delighted to hear that the perfect blacks, near-infinite contrast, vibrant colors, and Brightness Booster for improved HDR highlights have impressed you. It’s wonderful to know the slim, lightweight design made wall-mounting easy and convenient. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing TV! Highly Recommend!
on November 18, 2025
Posted by: MrPrez91
from Orlando, FL
[This review was collected as part of a promotion.] This is an amazing TV. The picture quality is incredible and the contrast is top notch. I can’t believe I waited this long to get one. Highly recommend!
Response from lg.comBy ^Rich, LG Digital Care Team, January 1, 2026
Hi there, thank you for sharing your experience with your LG OLED77C5PUA. We appreciate you taking the time to let us know how much you’re enjoying the picture quality and contrast on your new TV.
It’s great to hear that the performance has made such a strong impression and that it’s been worth the wait. We’re glad it’s delivering the viewing experience you were hoping for.
#LifesGood ❤️
LG Digital Care Team ^Rich
It’s great to hear that the performance has made such a strong impression and that it’s been worth the wait. We’re glad it’s delivering the viewing experience you were hoping for.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Crystal Clear Upgrade
on November 18, 2025
Posted by: Cowboy 21
[This review was collected as part of a promotion.] I am upgrading TV's for the first time in a decade. The difference in technology and picture clarity is night and day from the television I had. We went OLED bc we our family room is in a north facing room and gets hit with a ton of sunlight. The OLED helps reduce the glare drastically. Through the Black Friday deal, we also got a soundbar half off which helps improve the sound quality. I would recommend adding that to your purchase as it is needed. Overall very happy with our purchase and confident it will last us another decade. The 120 HZ helps future proof!
Response from lg.comBy LG, December 2, 2025
Hi, Matthew. Thank you for sharing your wonderful review. We’re thrilled to hear that the upgrade to OLED has made such a dramatic difference in picture clarity, reduced glare in your sunny family room, and paired perfectly with the soundbar for enhanced audio. It’s great to know the Black Friday deal added even more value and that the 120Hz refresh rate gives you confidence in future-proofing your setup. We’re delighted you’re very happy with your purchase and looking forward to another decade of enjoyment. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
TV Oled77 inch 5C
on November 18, 2025
Posted by: Anonymous
from Aurora Illinois
[This review was collected as part of a promotion.] We got our TV today and we are so excited to see how real pictures are ! It’s crispy clear like we never seen it before! The sound is amazing with sound bar ! The experience it’s so different than before ! We are really enjoying watching movies now !
Response from lg.comBy LG, December 2, 2025
Hello, Stanimirka. Thank you for sharing your excitement with us! We’re thrilled to hear that the crispy clear picture quality and amazing sound with the sound bar have transformed your movie-watching experience. It’s wonderful to know your new TV has brought such joy and feels so different compared to before. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com