Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Best value TV
on November 15, 2025
Posted by: SMG95
from Seattle, WA
[This review was collected as part of a promotion.] Great TV’s, upgraded from a C2 77” to a C5 77” and couldn’t be happier, perfect quality and better value.
Response from lg.comBy LG, November 19, 2025
Hello, Samuel. Thank you for sharing your thoughts about your LG TV! We’re delighted to hear that upgrading from the C2 77” to the C5 77” has brought you even greater satisfaction, with perfect quality and better value. It’s wonderful to know you couldn’t be happier with your choice! ^James
Written by a customer while visiting lg.com
Customer Rating
5
C5 - The best TV I ever own
on December 11, 2025
Posted by: JayC5
from Bellevue, WA
[This review was collected as part of a promotion.] I finally pulled the trigger on the C5 after months of research, and all I can say is WOW. I was expecting a difference coming from a high-end QLED, but the leap to true OLED is incredible. The C5 lives up to the hype—it's the best TV I've ever owned.
Response from lg.comBy LG, December 11, 2025
Hi there, JayC5. Thank you for sharing your experience with us and the OLED77C5PUA. We understand your inquiry and are thrilled to hear that after your research, you are saying "WOW" and consider the C5 to be the best TV you have ever owned. We understand that the leap from a high-end QLED to true OLED has been incredible for you, and we are happy that the C5 is living up to the hype. Your positive feedback on the stunning quality and performance is greatly appreciated.
https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Rich colors and deep black make it extremely vivid
on December 20, 2025
Posted by: Dubb C
from Houston, TX
[This review was collected as part of a promotion.] The contrast of the rich colors and the deep blacks make the viewing experience extremely vivid. The smart features are very convenient and make hands free controlling your television easy with Amazon Alexa. It came with a free LG sound bar so the overall sound quality of the setup is excellent. My previous 70 inch LG was 10-20 lbs heavier due to being older and thicker. The new OLED 77 inch C5 is razor thin and awesome looking when wall mounted which was so easy due it being so light. The glass screen seems sturdier than the old LCD technology soft screen. I was still very scared to handle it while wall mounting it due to it being so thin but it installed great.
Response from lg.comBy LG, December 21, 2025
Hello. Thank you for sharing your thoughts about your LG TV. Love the way you described that vivid picture, hands‑free convenience, and the sweet bonus of the LG sound bar — that’s a home‑theater glow‑up right there. And yes, that razor‑thin 77" C5 can look intimidating during installation, but it sounds like you handled it like a pro and now get to enjoy the stunning result on your wall. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV!
on January 23, 2026
Posted by: IceP
from Houston
I love this TV. It’s replacing a 60” 1st gen LG OLED, bigger and better!
Response from lg.comBy LG, January 25, 2026
Hi, Paul. Thank you for sharing your thoughts about your LG TV! It’s always exciting to see someone upgrade from an early‑generation OLED to a bigger, brighter, and even more impressive screen — that leap in picture quality is a fun one to experience. Glad to hear your new TV is already delivering that bigger and better feeling. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
on November 16, 2025
Posted by: BobTheBuilder6
from Seattle, WA
[This review was collected as part of a promotion.] Just set up my LG C5 77" yesterday, upgrading from a 50" TV, and I'm genuinely blown away.
Going from 50" to 77" is a massive jump. At first, I thought it might be too big, but after a few hours, I can't imagine going back.
Going from 50" to 77" is a massive jump. At first, I thought it might be too big, but after a few hours, I can't imagine going back.
Plugged in PS5 and played FIFA and The Last of Us to test it out. FIFA looks incredibly smooth - the grass textures, player kits, and stadium details are so crisp. The 120/144Hz really shows during fast camera pans. The Last of Us is where this TV really shines. The colors are phenomenal - the overgrown environments, lighting through broken windows, character details in cutscenes... it's like playing a different game. The OLED blacks make dark scenes actually atmospheric instead of washed out. Watched some movies last night and the picture quality is stunning. The color depth and HDR content really pop. Details I never noticed before are crystal clear.
I'm already thrilled with this purchase. If you're considering the upgrade to OLED and this size, don't hesitate. The picture quality for both gaming and movies is absolutely worth it.
Response from lg.comBy LG, November 19, 2025
Hi, Bob. Thank you for sharing your thoughts about your LG TV! We’re thrilled to hear how blown away you are by the upgrade to the 77" C5, and that the jump in size has made such a dramatic difference. It’s wonderful that gaming on your PS5 looks so smooth and immersive, with crisp textures, vibrant colors, and OLED blacks creating true atmosphere. We’re glad movies have impressed you just as much, with stunning HDR and crystal-clear detail. Your excitement and strong recommendation mean a lot to us! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Incredible TV!
on November 17, 2025
Posted by: HawkFan24
from Des Moines
[This review was collected as part of a promotion.] The 77-inch LG C5 is honestly an amazing TV. The picture is super crisp, the colors look incredibly vibrant, and the OLED blacks make everything pop. Movies feel more cinematic, and the huge screen really pulls you in. It’s also great for gaming as it's smooth, responsive, and just overall a joy to use. Really love this TV.
Response from lg.comBy LG, November 19, 2025
Hello. Thank you for sharing your thoughts about your LG TV We’re thrilled to hear that the 77" LG C5 has delivered such a crisp, vibrant, and immersive viewing experience, making movies feel more cinematic and gaming smooth and responsive. It’s wonderful to know you’re truly enjoying the OLED blacks and the overall performance of your TV. Your feedback means a lot to us! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Awesome Upgrade
on November 29, 2025
Posted by: rawley640
from Lincoln, CA
[This review was collected as part of a promotion.] This TV has been a fantastic upgrade from my previous TV that suddenly died. The remote takes some getting use to, but I like it overall. Very responsive and fluid operating system and a crisp picture.
Response from lg.comBy LG, November 30, 2025
Hello, Rawley. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great colors
on December 6, 2025
Posted by: Aguilerarod
from New Jersey
[This review was collected as part of a promotion.] I have never owned a TV that looks this good. The colors are ridiculous, whether in a lit or in a dark room. The refresh rate for gaming is amazing, feels like I’ve been missing out my whole life on what games should look and play like. The sound is unlike other TV’s, just the TV alone with a volume of 20-25 is super loud. Everything is easy to navigate, looked great on a tv stand and even better when I mounted it a week later.
Response from lg.comBy LG, December 9, 2025
Hello there, Aguilerarod. Thank you for sharing your experience with us. We understand your inquiry. We are absolutely thrilled to hear how much you are enjoying your OLED77C5PUA TV and that you consider its colors "ridiculous" in the best possible way!
It is wonderful to know that this is the best TV you have ever owned and that the amazing refresh rate has elevated your gaming experience, showing you what games truly should look and play like. We are also pleased that you are satisfied with the powerful sound quality, even at a low volume, and that you found the TV easy to navigate, both on a stand and after mounting.
https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
It is wonderful to know that this is the best TV you have ever owned and that the amazing refresh rate has elevated your gaming experience, showing you what games truly should look and play like. We are also pleased that you are satisfied with the powerful sound quality, even at a low volume, and that you found the TV easy to navigate, both on a stand and after mounting.
https://www.lg.com/us/tvs/lg-oled77c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com