Customer reviews from lg.com
LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Average customer rating
4.9
(603 Reviews)
Rating breakdown 603 reviews
5 Stars
559
4 Stars
39
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for LG - Refurbished Excellent - 77" Class C5 Series OLED evo AI 4K UHD Smart webOS TV (2025)
Customer Rating
5
Finally Pulled The Trigger & SO Happy!
on November 26, 2025
Posted by: MSG1226
from Teaneck, NJ
[This review was collected as part of a promotion.] I’ve long been eyeing the LG OLED line but have previously ended up with another brand until now. Finally pulled the trigger after seeing the TV in person and talking to a coworker who had a fantastic experience. This TV is the centerpiece for our new family room and I’m so excited to watch sports games and family movie night for many years to come!
Response from lg.comBy LG, November 26, 2025
Hello, Matthew. Thank you for sharing your thoughts about your LG TV. We’re so glad to hear that you finally chose the LG OLED line and that it’s become the centerpiece of your new family room. It’s wonderful to know you’re excited to enjoy sports games and family movie nights for years to come. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great picture quality, Best OLED EVER
on November 26, 2025
Posted by: Pankaj419
[This review was collected as part of a promotion.] Amazing display - Upgraded from 65" to 83"
Faster processing than CX and B5 series.
Exceptional Black friday deal.
Great resolution.
Faster processing than CX and B5 series.
Exceptional Black friday deal.
Great resolution.
Response from lg.comBy LG, November 26, 2025
Hi, Pankaj. Thank you for sharing your thoughts about your LG TV. We’re thrilled to hear how much you’re enjoying the upgrade to the 83-inch display, with faster processing compared to your previous CX and B5 series, and that you were able to take advantage of an exceptional Black Friday deal. It’s wonderful to know the resolution and overall performance have impressed you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best TV I ever had
on November 26, 2025
Posted by: supersubbu
from Plain City, Ohio
[This review was collected as part of a promotion.] At the outset, this is one of the best product I have ever seen. Its amazing picture quality, stunning brightness and clarity in a pretty bright room. Its simply BEAUTIFUL.
I am really proud of this wonderful TV and happy for this purchase - Hope to enjoy in the many years to come.
I am really proud of this wonderful TV and happy for this purchase - Hope to enjoy in the many years to come.
Response from lg.comBy LG, December 3, 2025
Hello! Thank you for sharing your wonderful review about your LG TV. We’re thrilled to hear that the amazing picture quality, stunning brightness, and clear performance even in bright rooms have made this LG TV such a beautiful addition to your home. It’s great to know you’re proud of your purchase and excited to enjoy it for many years to come.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Excellent TV!
on November 27, 2025
Posted by: sspinogatti
from St Petersburg, FL
[This review was collected as part of a promotion.] Stunning picture quality, amazing brightness and clarity even in a bright room. Clear crisp image with an excellent refresh rate. Easy to set up and use. The built in sound is decent but I would recommend a sound bar. Looking forward to enjoying this television for years to come!
Response from lg.comBy LG, December 2, 2025
Hello! Thank you for sharing your thoughts about your LG TV. It’s wonderful to know the clear, crisp image, excellent refresh rate, and easy setup have made such a positive difference for you, and we look forward to you enjoying this television for years to come! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Very happy with my new LG C5 77 inch TV!!!
on November 28, 2025
Posted by: Amol S
from New Jersey
[This review was collected as part of a promotion.] The LG C5 77 inch is my first OLED and I have not been disappointed. The picture quality is what I would expect from an OLED TV, bright colors and amazing blacks! The 77 inch size is perfect for our basement. The sound from the TV isn't the best but who buys an OLED TV for great sound. I plan to upgrade our sound to a 5.1.2 system anyway so I am not bothered by it. All in all, a great purchase which I hope our family can enjoy for years to come
Response from lg.comBy LG, December 3, 2025
Hello, Amol. Thank you for sharing your wonderful review. We’re thrilled to hear that your first OLED experience with the LG C5 77-inch has delivered the bright colors, deep blacks, and impressive picture quality you were hoping for. It’s great to know the 77-inch size is a perfect fit for your basement setup, and we appreciate your thoughtful note about sound—many customers pair their OLED with a surround system just like you plan to. We’re delighted this has been such a great purchase for your family to enjoy for years to come.
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic TV
on November 28, 2025
Posted by: Barun
from Scotts Valley, CA
[This review was collected as part of a promotion.] Posting after 6 days of use of the 77 inch version. So far, the TV has turned out to be spectacular. Blacks are deep pitch black as expected of an OLED. There are several settings for Picture and Sound. Of these the Cinema and/or Filmmaker mode gave use the best out-of-the box effect and we liked them. Colors look great and real in these modes (not over saturated neither dull). Hooking up a soundbar does help. It allows to play the sound through both the TV and the Soundbar simultaneously which gives a nice effect. We find it amazing how well it reproduces low quality content on such a large screen. We also like the remote which has a cursor mode by just pressing the settings/wheel button on it! It also appears (but I am not sure) that LG automatically runs a pixel refresh after every 4 hours of usage which is nice to prevent OLED issues such as burn-ins.
What can be improved? Setting things like "audio delay" when using a sound bar with the TV. This was not intuitive and took a while to dig out. Another major issue is the inability to see how much disk space/memory does the TV have or how much space has all the apps/updates etc taken up, how to clean/delete memory (not just remove apps). Less memory can lead to lags and it is useful for me as a user to know how much space I have before I install apps. It would have also helped if the "OLED care" section in the settings were to let us know what LG is automatically doing in the background. This would prevent users from unnecessarily doing (repeating) tasks that can actually end up damaging the TV long term. With that said, it is perhaps true that solutions for the above are already there in the TV that we missed (although I looked for these closely). Afterall we could only spend so much time with it in the 6 days. That said, we commend LG for producing a high quality product. We only hope it is a durable one and will continue giving us outstanding viewing (and auditory) pleasure and good eye relief for many years to come.
Response from lg.comBy LG, December 3, 2025
Hi, Barun. Thank you for sharing such a detailed and thoughtful review after your first 6 days of use of your LG TV. We’re thrilled to hear that the deep blacks, Cinema/Filmmaker modes, realistic colors, and simultaneous soundbar/TV audio playback have made your viewing experience spectacular. It’s great to know the remote’s cursor mode and the TV’s ability to reproduce low-quality content on a large screen have impressed you as well.
We truly appreciate your constructive feedback regarding audio delay settings, memory visibility, and more transparency in the OLED care section. Insights like these help us understand how we can make the user experience even more intuitive and reassuring. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com.
Thanks for choosing LG! #LifesGood ^James
We truly appreciate your constructive feedback regarding audio delay settings, memory visibility, and more transparency in the OLED care section. Insights like these help us understand how we can make the user experience even more intuitive and reassuring. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com.
Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Amazing upgrade from my 55" LED tv
on November 29, 2025
Posted by: atgcs
from Charlotte, NC
[This review was collected as part of a promotion.] Jumping from an old LED to this massive 77-inch LG C5 OLED has completely spoiled me—and I mean that in the best way. If you’re questioning the OLED premium, stop. It’s absolutely worth the investment.
The picture quality is flawless. The self-lit pixels deliver perfect black levels (no light bleed, ever), creating stunning, infinite contrast that makes 4K HDR content truly cinematic. Colors are vibrant, rich, and the detail is phenomenal. While it’s not the brightest TV for a sun-drenched room, it delivers incredible HDR highlights and is more than adequate for most viewing environments.
For serious gamers, this TV is unbeatable. It’s fully equipped for PS5 and Xbox Series X with 4K@120Hz, VRR, and a near-instant response time, making competitive gameplay incredibly smooth.
The design is sleek with virtually no bezel, despite the huge 77-inch screen. The webOS smart platform is fast, but a quick note: the built-in audio is just passable. You will absolutely want a dedicated sound system to match this incredible display.
The LG OLED77C5PUA is a significant investment, but it is the ultimate, reference-level display for home theater and gaming. Highly recommended.
Response from lg.comBy LG, November 30, 2025
Hello. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Awesome tv!
on December 1, 2025
Posted by: Dukeefro
from Omaha, NE
[This review was collected as part of a promotion.] Love my new tv. Beautiful picture, easy set up and the remote is useful and simple to use. We can use the LG smart tv and get rid of devices like our Fire tv stick.
Very happy so far!
Very happy so far!
Response from lg.comBy LG, December 1, 2025
Hello. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the beautiful picture, easy setup, and the useful, simple remote have impressed you. It’s wonderful to know the upgrade to the LG smart TV capabilities has made such a positive difference for you by allowing you to streamline your devices. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com