Customer reviews from eufy.com/au/
eufy - Robot Vacuum Omni C20, Self Emptying, Auto Mop Washing, Auto Drying - Black
Average customer rating
3.9
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
2
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for eufy - Robot Vacuum Omni C20, Self Emptying, Auto Mop Washing, Auto Drying - Black
Posted by: Nevin
Gender:Male
Verified Purchase:Yes
Impressive cleaner for our floors, navigation is good. We clear all obstacles off the floor areas and the app shows neat tracks where it’s vacuumed. Does everything that it is supposed to do, gets under my furniture, stays away from the programmed “no go zones” so avoiding the power cords and other ares I don’t want it to go. I’m very pleased with the product as I didn’t want mopping function.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Wayne
Gender:Male
Verified Purchase:Yes
Absolutely love my little cleaning man. It does the job perfectly. Just have to keep charger chords off the floor and he will not fail. Awesome.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Dave R
Gender:Male
Verified Purchase:Yes
Ordered two. Only one came.
Only half the performance when only half the items come.
Only half the performance when only half the items come.
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, January 16, 2026
We are sorry for the inconvenience caused.
To proceed with support via our local team, please find the support portal here: https://support.au.eufy.com/support/home
To proceed with support via our local team, please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Rose
Gender:Female
Verified Purchase:Yes
Overall this unit works really well on hard floors. Carpets aren’t so great. Seems to get stuck on items it shouldn’t, such as a bed leg among many things. It’s also a little tricky to program and adjust. The design and software need tweaking to bring it up to a 5 star product.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Skye
Verified Purchase:Yes
Mapping seems quite messy and vacuum power is surprisingly weak. I was aware that this vacuum is in the lower price range but considering it does not mop at all I was hoping that it would be a decent vacuum.
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, December 28, 2025
We are so sorry to hear about the issues you encountered with the product.
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Razor
Verified Purchase:Yes
Robovac is easy to use, does a great job on carpet and tile floors. I was so happy with the robovac, I brought one for my daughter.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Robyn
Gender:Female
Verified Purchase:Yes
Took a while to set the map and boundaries/no go zones to my satisfaction but once that is set the c10 does an efficient and reliable job
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/