Customer reviews from eufy.com/au/
eufy - Robot Vacuum Omni C20, Self Emptying, Auto Mop Washing, Auto Drying - Black
Average customer rating
3.9
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
2
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for eufy - Robot Vacuum Omni C20, Self Emptying, Auto Mop Washing, Auto Drying - Black
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Once we worked out how to use it we found it very good.
Written by a customer while visiting eufy.com/au/
Posted by: Kent . M
Gender:Male
Verified Purchase:Yes
Great little cleaner, gets under all the couches. May have to buy another.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Sharon
Gender:Female
Verified Purchase:Yes
Eufy is a great help around the house, saves my back.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Keep it simple
Gender:Female
Verified Purchase:Yes
I am happy enough with this machine however preferred by older model 11S - simpler, smaller, tidier.
Response from eufy.com/au/By eufy support, March 10, 2026
Thank you very much for your feedback and for your continued support. We’re glad to hear that you are happy with this machine.
We also truly appreciate you sharing your preference for the older 11S model. Your comments are very valuable to us, and we will be sure to pass this feedback along to our product team for future reference.
Thank you again for choosing our products. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
We also truly appreciate you sharing your preference for the older 11S model. Your comments are very valuable to us, and we will be sure to pass this feedback along to our product team for future reference.
Thank you again for choosing our products. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Written by a customer while visiting eufy.com/au/
Posted by: Vanessa
Gender:Female
Verified Purchase:Yes
Great product. Works very well and easy to set up.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/
Posted by: Trudy
Gender:Female
Verified Purchase:Yes
Does not vacuum as well with only one brush. My old one had 2 and do a better job
Response from eufy.com/au/By eufy support, February 26, 2026
We are so sorry to hear about the issues you encountered with the product.
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Zain
Gender:Male
Verified Purchase:Yes
Doesn't work as advertised. Seems blind and bumps into everything, often seems lost and constantly spinning in place. Gets stuck on the edges of rugs and often tangled, only works on 2g WiFi so regular home WiFi won't work will only connect to hotspot on phones. Not recommended
No, I would not recommend this to a friend.
Response from eufy.com/au/By eufy support, February 26, 2026
We are so sorry to hear about the issues you encountered with the product.
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
To proceed with a warranty evaluation, please submit a new ticket with our Australian eufy representative via the support portal link below. The team there will be more than happy to assess your request based on the applicable warranty criteria and guide you through the necessary steps.
When opening your ticket with the team, please ensure you include a copy of your proof of purchase.
Please find the support portal here: https://support.au.eufy.com/support/home
Written by a customer while visiting eufy.com/au/
Posted by: Anthony
Gender:Male
Verified Purchase:Yes
Bought it for son and girlfriend and they love it.
I would recommend this to a friend!
Written by a customer while visiting eufy.com/au/