Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I did a lot of research and spend a lot of time looking at videos and reading reviews before making my purchase. The screen and operating system are great. I wanted a clean looking setup with no wires or cables showing when looking at the TV, However I have several issues with the back of the TV as follows:
1) The stands only fit on the ends, I would have preferred a center stand (pedestal) that would have given the TV a better appearance when setting the TV on a cabinet.
2) Cable Management, the inputs are to close to the edge. I had to bend the HDMI cables as much as possible and still couldn’t install the back cover.
1) The stands only fit on the ends, I would have preferred a center stand (pedestal) that would have given the TV a better appearance when setting the TV on a cabinet.
2) Cable Management, the inputs are to close to the edge. I had to bend the HDMI cables as much as possible and still couldn’t install the back cover.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, Fred, April 9, 2025
Hello there,
Thank you for your valuable feedback regarding the XR65A95L. We're thrilled to hear that you are enjoying both the display and the operating system. Your insights on maintaining a clean, wire-free setup are greatly appreciated. We will forward your concerns about stand positioning and cable management to our product development team for future improvements. Thank you for choosing Sony!
Best regards,
-Fred
Sony North America Customer Support
Thank you for your valuable feedback regarding the XR65A95L. We're thrilled to hear that you are enjoying both the display and the operating system. Your insights on maintaining a clean, wire-free setup are greatly appreciated. We will forward your concerns about stand positioning and cable management to our product development team for future improvements. Thank you for choosing Sony!
Best regards,
-Fred
Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
Misleading and terrible product for the high cost
on June 29, 2025
Posted by: Corey8
Gender:Male
Verified Purchase:Yes
I bought this TV about a year and a half ago. The speakers for the TV stopped working all of a sudden. Sony tried troubleshooting but could not fix it. I now have to pay a 3rd party service to try and fix the audio because the warranty only covers 1 year. I have seen reddit posts with a lot of people having this exact same issue. I would not recommend buying this TV at all. It is one of the most expensive TVs that you can buy. There are A LOT of other options at a much lower price point that offer the same quality.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 9, 2025
Hi Corey8, we're truly sorry to hear about your experience with the Sony - A95L. We understand how frustrating it must be to encounter an issue like this, especially after making such a significant purchase. While it's unfortunate that the warranty coverage has ended, we genuinely appreciate the time you took to work with our support team and share your feedback.
We want you to know that your experience has been noted and we'll definitely share it with our product teams. Your voice is important to us and helps us improve for the future.
Thanks again for considering Sony products and sharing your concerns!
Regards,
Dominick
We want you to know that your experience has been noted and we'll definitely share it with our product teams. Your voice is important to us and helps us improve for the future.
Thanks again for considering Sony products and sharing your concerns!
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Audioholic
Gender:Male
Verified Purchase:Yes
Only purchased less than 2 weeks ago but watched lots of videos and read tons of online articles and reviews. Catch myself daily saying Wow about picture quality, especially up conversions
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 16, 2023
Hi Audioholic, Awesome! We're glad that you like the picture quality of your TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Enjoy and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Kidshank
Gender:Male
Verified Purchase:Yes
I had Sony A9G TVs which were great and I always wondered how any TV could be better. I've replaced my Living Room A9G with the a 95L just blown away. Regular standard definition TV looks brighter and somewhat better but 4K HDR stuff is just so phenomenal I sit here and drool. I've never seen a TV that can look this good.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 16, 2023
Hi Kidshank, we're glad you are enjoying our product! The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thank you for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Posted by: Kevin1957
Gender:Male
Verified Purchase:Yes
I bought the TV about a month ago and simple love it. Even though I plan on getting the Sony HT A7000 sound bar, the TV comes with a pretty good sound to it out of the box.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 16, 2023
Hi Kevin1957, Awesome! We're glad that you are enjoying your new TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Tyoungpsp
Gender:Male
Verified Purchase:Yes
This tv replaced a 1 year old Samsung 4k smart tv. I thought I was happy with the Samsung until I turned this bad boy on. The screen lit up like nothing I had seen before. I was always complaining that I couldn’t see what was happening because the old tv was too dark. Not any more. It’s bright as day and has amazing colors. The sound is also much much better. I used to turn the volume up to 50 or 60. Now I can hear it great at 20-30. The only downer is you only get 2 years of their Bravia channels or pay a subscription to continue viewing it. Samsung tv channels was included with no subscription Other than that I love this TV
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 18, 2023
Hi Tyoungpsp, Thank you for sharing your thoughts and experience so far using your new Sony A95L 4K OLED TV. We're glad you love the exceptional picture quality and it delivers better brightness and definitive contrast over your previous TV. You’re now able to enjoy immersive, engaging cinematic experience in your home. Our flagship OLED TV powered by Cognitive Processor XR™ brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. Cinematic sound comes directly from the screen. You can enjoy up to two years of unlimited movie streaming. At the end of the included subscription period your access to the Subscription Video-on-Demand content will cease. Thank you so much for purchasing the 55" A95L and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
3
Great Picture Quality But Only Two HDMI 2.1 Ports
on November 20, 2023
Posted by: Erick87
Gender:Male
Verified Purchase:Yes
There’s no question this TV had excellent picture quality. A good stand design compared to the previous generation. Very good picture customization menu. I wish Sony will publish documentation on what each settings functionality is. The reason why I gave it 2 stars is, it’s unforgivable that as of this current generation of Hybrid OLED TV, Sony will only give us two HDMI 2.1 ports and a non Gigabit Ethernet port (100Mbps).
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 21, 2023
Hi Erick87,
Thank you for your time writing this review. We are very glad that you like the excellent picture quality and stand design of your new A95L. We understand your needs in understanding each settings and functionality of the TV. These information are available on our Help Guides and Manuals that you may check online. Please visit our Sony Support website through this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l?utm_source=glean
In case you need assistance with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We appreciate and taken note of your feedback with regard the available HDMI 2.1 port and Ethernet port of the TV. Sony values the opinions of customers and is always striving to provide the best experience possible. Thanks again for purchasing Sony! - Kris
Thank you for your time writing this review. We are very glad that you like the excellent picture quality and stand design of your new A95L. We understand your needs in understanding each settings and functionality of the TV. These information are available on our Help Guides and Manuals that you may check online. Please visit our Sony Support website through this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l?utm_source=glean
In case you need assistance with the TV, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We appreciate and taken note of your feedback with regard the available HDMI 2.1 port and Ethernet port of the TV. Sony values the opinions of customers and is always striving to provide the best experience possible. Thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Carpathia
Gender:Male
Verified Purchase:Yes
I am very happy I bought my 65" A95L. I worked in imaging, professionally all my life. I am 82 years old. I still have my 2005 Sony Bravia. Why would I try a different brand? Yes, I studied the A95L Specs. The extra cost worth every penny. A small but very pleasant surprise was the SU-855 Wall Mount. Fabulous. You have to have one to appreciate it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 21, 2023
Hi Carpathia, That's great! You definitely made the right choice with this TV. We're thrilled to hear you are having an amazing experience with your new Master Series A95L TV and you appreciate everything about this great TV. We always strive to deliver the best picture quality with our TVs. Our flagship OLED TV powered by Cognitive Processor XR™ brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. Cinematic sound comes directly from the screen. Thank you for purchasing the 65" A95L. Thank you for trusting Sony! Your loyalty means everything to us. -Jess
Written by a customer while visiting sony.com