Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: riromero2k
Gender:Male
Verified Purchase:Yes
This is a fantastic TV. Beautiful picture. Amazing black levels. Great Android OS implementation. That is, it was great till it broke. Suddenly it won't turn on. The red light at the bottom flashes three times periodically. I've factory reset, unplugged everything except power, disconnected from the power strip, all multiple times. Everything on the Internet says it needs to be fixed by a technician. 6 months out of warranty and we have a giant, flat brick hanging on the wall. Shame on you Sony for how far you have fallen.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, September 11, 2025
Hi riromero2k, We understand that your A95L is having issues with red blinking lights. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Eliab
Sony Social Support
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
3
Reliability Issues
on August 15, 2025
Posted by: tmp99
Gender:Male
I purchased this TV for installation into a new house. It sat in a well-conditioned closet for ~6 months, and then was installed after construction was finished. 6 months later, just out of warranty, the speakers died. Because it was out of warranty, I'm SoL. So far the actual picture is holding up, so hopefully it is just an issue with the speakers.
Response from sony.comBy Sony North America Costumer Support, August 16, 2025
Hi tmp99,
Thanks for sharing your experience with the BRAVIA A95L.
We're very sorry to hear that the speakers stopped working, especially after you waited so long to install it. It must be incredibly frustrating to have this happen just as you were about to fully enjoy it.
We want to be sure you have all the correct information to help resolve this. Our televisions come with a one-year limited warranty, not six months. Given that you purchased the TV about six months before installation, you may still be within the warranty period, you can read the warranty terms here: https://www.sony.com/electronics/support/res/manuals/BL79/60bde36090366474708b1240edfb57f7/BL791001M.pdf
Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We will be happy to assist you from Monday to Friday 9am - 10pm and weekends 10am - 8pm!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Thanks for sharing your experience with the BRAVIA A95L.
We're very sorry to hear that the speakers stopped working, especially after you waited so long to install it. It must be incredibly frustrating to have this happen just as you were about to fully enjoy it.
We want to be sure you have all the correct information to help resolve this. Our televisions come with a one-year limited warranty, not six months. Given that you purchased the TV about six months before installation, you may still be within the warranty period, you can read the warranty terms here: https://www.sony.com/electronics/support/res/manuals/BL79/60bde36090366474708b1240edfb57f7/BL791001M.pdf
Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We will be happy to assist you from Monday to Friday 9am - 10pm and weekends 10am - 8pm!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Written by a customer while visiting sony.com
Posted by: Mikeymikec
Verified Purchase:Yes
This is an easy five star tv, if not for logo dimming. Sports fans take notice. When watching SDR sports with peak luminance set to high, the tv will dim down over time when there’s a static scoreboard, making the broadcast much less impactful. LG and Samsung have either removed logo dimming or given the owner the option to disable it in the menus. Sony is at a competitive disadvantage for this, and needs to address ASAP. Everything else about the tv is fabulous.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 10, 2023
Hi Mikeymikec, thanks for choosing and purchasing our product. We're glad you are enjoying it. We understand your feedback regarding the logo dimming on your Sony unit. Unfortunately, there's no option to adjust this on the TV. It was a decision made to protect the TV long-term from burn-in.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thanks for your understanding and for choosing Sony. -Romeo
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thanks for your understanding and for choosing Sony. -Romeo
Written by a customer while visiting sony.com
Posted by: BrandonC
Gender:Male
Verified Purchase:Yes
dddddd da$!n, this is the best oled I’ve seen and bought. Everyone sais its a pricy tv but once you see it, its worth every single tax scent.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2023
Hi BrandonC, Perfect! We're thrilled to hear that you're satisfied with your purchase and you feel that the A95L is worth its price. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
This is by far the best tv i have ever had remarkable quality
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2024
Hi cary price,
Thank you for the 5-star rating and we're glad to hear that you appreciate the quality of the TV. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!
-David
Thank you for the 5-star rating and we're glad to hear that you appreciate the quality of the TV. Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth. Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: NoExit
Gender:Male
Verified Purchase:Yes
I stream a lot of 4K movies and they look awesome and the menu is easy to negotiate. Also, some of the HDMI ports take advantage of the latest console gaming features to bring gaming to the next level.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, September 7, 2024
Hi NoExit,
Thank you for the 5-star rating! We're happy to hear that you like the 4K picture quality, HDMI ports, and gaming features of the TV. Thank you for choosing Sony and have a great day!
-David
Thank you for the 5-star rating! We're happy to hear that you like the 4K picture quality, HDMI ports, and gaming features of the TV. Thank you for choosing Sony and have a great day!
-David
Written by a customer while visiting sony.com
Customer Rating
4
Great picture but remote control won't update
on September 11, 2024
Posted by: jeff789997
Gender:Male
Verified Purchase:Yes
Great picture but remote control won't update ..... Sony has not responded to my inquiry
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, September 14, 2024
Hi jeff789997,
Thank you for the purchase! We're glad to hear that you like the picture quality of the TV. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the purchase! We're glad to hear that you like the picture quality of the TV. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Posted by: James IV
Gender:Male
Verified Purchase:Yes
This tv is remarkable the picture quality is simply amazing!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 16, 2024
Hi James IV, You made the right choice with this TV! We're so happy that you love everything about your new A95L TV. It's good to know that your investment is worth it. e always strive to deliver the best picture and sound quality with our TVs. Thank you so much for your purchase and for choosing Sony! -Jess
Written by a customer while visiting sony.com