Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: RK Sony Fan
Gender:Male
Verified Purchase:Yes
Planned on getting a 77 inch TV when I built our entertainment center. Sony came out with the A95L and we had to wait 9 months until it was available. The wait was worth it. Outstanding picture quality even in European productions which tend to be simpler in terms of using technology.
One nice feature is free consultation from a Sony expert to help tune the settings on the TV. The consultant talked us into getting the whole sound system based on the H-7000 sound bar. The result is a great experience. We tried it with a modern movie using all the features it was like being in the theater.
Highly recommended to anyone. It is a bit pricey, but worth it if you plan to keep the system for a long time like we do.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 5, 2024
Hi RK Sony Fan, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your XR77A95L and for commending Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Stephen al
Gender:Male
Verified Purchase:Yes
Unsurpassed color and picture. Great great great. !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 5, 2024
Hi Stephen al,
Many thanks for the 5-star rating! We're thrilled to hear your satisfaction with the vibrant colors, exceptional picture quality, features, and overall performance of your A95L TV. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Many thanks for the 5-star rating! We're thrilled to hear your satisfaction with the vibrant colors, exceptional picture quality, features, and overall performance of your A95L TV. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: ElPolloPicante
Gender:Male
Verified Purchase:Yes
I bought this TV looking forward to the Multi view feature and I couldn't find it anywhere. I went online trying to see if I was missing something and I’m reading a bunch of reviews stating this feature would be added on a later firmware update.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 9, 2024
Hi ElPolloPicante,
Thank you for purchasing our Sony A95L TV. We apologize if you were in the impression that this model has a Multiview feature. This feature is not currently available but is planned to be supported via future update. Your feedback is highly appreciated. Thank you for choosing Sony! - Marco
Thank you for purchasing our Sony A95L TV. We apologize if you were in the impression that this model has a Multiview feature. This feature is not currently available but is planned to be supported via future update. Your feedback is highly appreciated. Thank you for choosing Sony! - Marco
Written by a customer while visiting sony.com
Posted by: KV Redbud
Gender:Male
Verified Purchase:Yes
The new Sony Bravia 77-inch TV works splendidly in terms of sound and display, without a sound bar. Settings are fairly easy to change. The only drawback -- a minor one -- is the Google clutter on the screen.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 24, 2024
Hi KV Redb, We're glad that you like the picture and sound quality. With regards to the Google clutter on the screen, please ensure the software is updated. You can also perform a power reset and check if this fixes the issue.
Ref: https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-01_03.html?hl=reset
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Ref: https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-01_03.html?hl=reset
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Written by a customer while visiting sony.com
Posted by: MikeC 8982
Verified Purchase:Yes
I bought this TV 3 weeks ago and could not be happier. Great features, easy set up, and the best picture I have ever seen. Love the features with the PS5. Highly recommended!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 9, 2024
Hi MikeC 8982, Choosing this TV will definitely be worth it! We are extremely pleased to hear you love the superb picture of this great QD-OLED TV and you find it exceptionally good TV for gaming and watching movies. We are also thrilled to know you feel this is the best TV that you've owned. Thank you so much for your purchase and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Posted by: Kevsal
Verified Purchase:Yes
The best tv I’ve owned in my life. Best sound nice quality on the colors with the bes blacks and whites
Response from sony.comBy Sony North America Customer Support, June 15, 2024
Hi Kevsal, Awesome! We are glad to hear that you are happy with the picture and sound quality of your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Don the Legend
Gender:Male
Verified Purchase:Yes
At first I was a little skeptical spending that much money for a tv because I did not see it in action. I am so glad I took the plunge anyway. A beautiful picture with tremendous color and sharp graphics. I am so satisfied.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 2, 2024
Hi Don the Legend,
Thank you for your 5-star Review. We are delighted to hear how much the Sony XR-65A95L TV's beautiful picture satisfies you.
We truly appreciate your trust in Sony. Enjoy your viewing experience!
Regards,
Maria
Thank you for your 5-star Review. We are delighted to hear how much the Sony XR-65A95L TV's beautiful picture satisfies you.
We truly appreciate your trust in Sony. Enjoy your viewing experience!
Regards,
Maria
Written by a customer while visiting sony.com
Posted by: Bearlvr
Gender:Male
Verified Purchase:Yes
The 77” A95L is an amazing TV. It is gorgeous! Despite a few minor issues with Dolby vision on MAX, I’m amazed every time I turn it on. A true masterpiece
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 28, 2025
Hi Bearlvr,
We’re so glad to hear that you're enjoying your Sony TV. Thank you for the feedback, it means a lot to us!
To help resolve the issue with Dolby vision on MAX, please follow these steps:
Try uninstalling the MAX app and then reinstalling it.
Make sure you have the highest subscription tier on the streaming service, as some apps may require a higher tier to access Dolby Vision content.
Clear the data and cache for the MAX app following these steps:
Open the Settings menu.
Select "Apps" and then "See all apps".
Select the MAX app.
Select "Clear data" and "Clear cache".
Make sure your TV has the latest firmware version. https://www.sony.com/electronics/support/oled-tvs-android-a95l-series/xr-77a95l/software/00299248
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET.
Thank you for choosing Sony!
Best regards,
- Stephanie
We’re so glad to hear that you're enjoying your Sony TV. Thank you for the feedback, it means a lot to us!
To help resolve the issue with Dolby vision on MAX, please follow these steps:
Try uninstalling the MAX app and then reinstalling it.
Make sure you have the highest subscription tier on the streaming service, as some apps may require a higher tier to access Dolby Vision content.
Clear the data and cache for the MAX app following these steps:
Open the Settings menu.
Select "Apps" and then "See all apps".
Select the MAX app.
Select "Clear data" and "Clear cache".
Make sure your TV has the latest firmware version. https://www.sony.com/electronics/support/oled-tvs-android-a95l-series/xr-77a95l/software/00299248
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET.
Thank you for choosing Sony!
Best regards,
- Stephanie
Written by a customer while visiting sony.com