Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: Steven G
Gender:Male
Verified Purchase:Yes
game.
Update: Two weeks in and I got a screen problem. The upper right corner of the tv was completely black while the rest of the tv had picture. I tried to contact customer service, but wasn’t able to get any answers. My software is up-to-date. I shut the TV off for a while, turned it back on, and it seemed to work fine and then this happened again. It’s now been about a week and a half since I had that problem and it hasn’t happened again. I purchased this TV from Best Buy and I’m past the return window. For the price tag of this TV, I sure hope I didn’t make a mistake.
Update: Two weeks in and I got a screen problem. The upper right corner of the tv was completely black while the rest of the tv had picture. I tried to contact customer service, but wasn’t able to get any answers. My software is up-to-date. I shut the TV off for a while, turned it back on, and it seemed to work fine and then this happened again. It’s now been about a week and a half since I had that problem and it hasn’t happened again. I purchased this TV from Best Buy and I’m past the return window. For the price tag of this TV, I sure hope I didn’t make a mistake.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 15, 2024
Hi Steven G,
We regret to hear that you're experiencing picture issue with your XR55A95L within 2 weeks of use. This is certainly not the news we'd like to hear from you. To ensure you are getting the most out of your A95L, if you haven't yet, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/downloads
If the issue persists or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
We regret to hear that you're experiencing picture issue with your XR55A95L within 2 weeks of use. This is certainly not the news we'd like to hear from you. To ensure you are getting the most out of your A95L, if you haven't yet, we highly recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/downloads
If the issue persists or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you & your input, and thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: SEHJ
Gender:Male
Verified Purchase:Yes
While the picture is exceptional, the Google Operating system is lacking. Turning off the TV can be confusing. Pushing the remotes off button brings up "restart or close," neither of which turns the TV off. After a few minutes, the on/off indicator light may or may not turn off leaving one wondering if the TV is on or off.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 23, 2024
Hi SEHJ, Thank you for your honest review. We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Customer Rating
5
Love Sony, been buying something products for 40 y
on December 25, 2023
Posted by: Reggie 2
Gender:Male
Verified Purchase:Yes
I thought this a month ago and very very happy with it
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 28, 2023
Hi Reggie 2, Congratulations! We're also glad that you are satisfied with your purchase. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
4
Will Sound Output Be Enhanced?
on May 27, 2025
Posted by: MarkinBoulder
I see that your new 2025 model has the following sound output capability.
I see that your 2025 model has the following sound capability.
Single view, simultaneous sound
Our TV with simultaneous sound output lets you listen to a show on your headphones while your partner listens to the same show through the TV speakers. You can also change the volume using Bluetooth devices separately. Using Sony’s headphone, you can smoothly switch Bluetooth® connection from other devices.
Our TV with simultaneous sound output lets you listen to a show on your headphones while your partner listens to the same show through the TV speakers. You can also change the volume using Bluetooth devices separately. Using Sony’s headphone, you can smoothly switch Bluetooth® connection from other devices.
I have not yet added the Bravia Home Theater Quad to my A95L yet but, I don't see the above capability in the menus.
Response from sony.comBy Sony North America Customer Support, May 28, 2025
Hi MarkinBoulder, thank you for your question regarding the Sony - XR77A95L. That function that you mentioned where you can simultaneously output TV sound from the TV speakers and headphones, or an audio device and headphones at the same time is also available for your TV model. Here are the steps you can follow to enable it:
1- Connect your headphones or audio system device via Bluetooth to the TV
2- Press the quick settings button on the Sony remote (wrench)
3- Look for audio output and turn on the TV speakers
There you have it! The TV speakers should be outputting sound and your Bluetooth device as well.
If you'd like to take a further look into this feature, you can check this link below: https://www.sony.com/electronics/support/articles/00049501?utm_source=glean
Thank you for choosing Sony!
Best regards,
Dominick
1- Connect your headphones or audio system device via Bluetooth to the TV
2- Press the quick settings button on the Sony remote (wrench)
3- Look for audio output and turn on the TV speakers
There you have it! The TV speakers should be outputting sound and your Bluetooth device as well.
If you'd like to take a further look into this feature, you can check this link below: https://www.sony.com/electronics/support/articles/00049501?utm_source=glean
Thank you for choosing Sony!
Best regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Gencbg
Gender:Male
Verified Purchase:Yes
Owned this for a month and love it. I saw it in operation at a local TV store. I needed 55inch to fit a lift cabinet in our living room. Installlation was simple. The addition of google TV working well. Picture is amazing and all blacks are truly black. My son in law planning to get OLED TV but now wants the Sony QD OLED.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 22, 2023
Hi Gencbg, Awesome! We are glad to hear that you are happy with your new TV! The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR! The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Allenintucson
Gender:Male
Verified Purchase:Yes
As Tina Turner would say".....Its Simply The BEST!"
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 23, 2023
Hi Allenintucson, That's awesome! We are glad to hear that your new Sony BRAVIA is the best TV you have ever owned. The A95L has our Cognitive Processor XR that maximizes the expressive power of QD-OLED, filling scenes with unprecedented realism. With Acoustic Surface Audio+ and support for Dolby Atmos, you will hear true immersive audio with actuators that vibrate to produce sound from the entire screen perfectly matching the action. You will also enjoy engaging cinematic content the way the creators intended with support for Dolby Vision, IMAX Enhanced, Netflix Adaptive Calibrated Mode, and more. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: ludicrs95
Gender:Male
Verified Purchase:Yes
Purchased 77 A95L and it has been a pretty good experience. Movies look incredible, just next level.
Gaming has been great as well with PC, Xbox, and PS5.
Negatives: Only 2 HDMI 2.1 ports for the price is ridiculous. Some DV incompatibilities with receivers when (4K120 VRR) is enabled and external devices (Blu-ray, Nvidia Shield) are used. Hope these are resolved with firmware updates.
Gaming has been great as well with PC, Xbox, and PS5.
Negatives: Only 2 HDMI 2.1 ports for the price is ridiculous. Some DV incompatibilities with receivers when (4K120 VRR) is enabled and external devices (Blu-ray, Nvidia Shield) are used. Hope these are resolved with firmware updates.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 22, 2023
Hi ludicrs95,
Thank your your time writing this review. We're glad to hear that we were able to give you a good match for your viewing and gaming needs. We appreciate and taken note of the feedback with regard to the available HDMI 2.1 ports of the A95L TV. Sony values customers opinion and is always striving to provide the best experience possible.
If the HDMI signal format/VRR of the HDMI input is set to Enhanced format (4K120), some devices may not be able to output Dolby Vision video.
Try the following steps if Dolby Vision video doesn't display when a Dolby Vision enabled device is connected to the TV with HDMI:
Change the settings to Enhanced Format:
On the TV remote control, press the Quick Settings button.
Select Settings → Channels & Inputs → External inputs → HDMI signal format/VRR.
Select the HDMI input number connected to the Dolby Vision device, then select Enhanced format.
If the connected device has a Dolby Vision output Off/On function, set it to On.
Turn the connected device off, then back on (reboot).
For reference: https://www.sony.com/electronics/support/articles/00298081?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks again for purchasing Sony! - Kris
Thank your your time writing this review. We're glad to hear that we were able to give you a good match for your viewing and gaming needs. We appreciate and taken note of the feedback with regard to the available HDMI 2.1 ports of the A95L TV. Sony values customers opinion and is always striving to provide the best experience possible.
If the HDMI signal format/VRR of the HDMI input is set to Enhanced format (4K120), some devices may not be able to output Dolby Vision video.
Try the following steps if Dolby Vision video doesn't display when a Dolby Vision enabled device is connected to the TV with HDMI:
Change the settings to Enhanced Format:
On the TV remote control, press the Quick Settings button.
Select Settings → Channels & Inputs → External inputs → HDMI signal format/VRR.
Select the HDMI input number connected to the Dolby Vision device, then select Enhanced format.
If the connected device has a Dolby Vision output Off/On function, set it to On.
Turn the connected device off, then back on (reboot).
For reference: https://www.sony.com/electronics/support/articles/00298081?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Bill71
Gender:Male
Verified Purchase:Yes
The picture is excellent and the control is excellent. The installed antenna doesn't work at all. When I set the TV up I got words saying the antenna didn't receive the signal. Some of my neighbors use antennas successfully so I don't understand why my sophisticated TV does not. The recommendation to not touch the screen made mounting the TV rmore difficult. My last Sony used gorilla glass and this always made me feel safe.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2024
Hi Bill71, Thank you so much for your review! We are glad to hear that you are happy with the picture quality of your new Sony TV! For the antenna, please make sure that you selected the correct signal type and then run the Auto Program.
For reference, please check our related article link: https://www.sony.com/electronics/support/articles/00158454?utm_source=glean
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
For reference, please check our related article link: https://www.sony.com/electronics/support/articles/00158454?utm_source=glean
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at socialsupport@am.sony.com using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com