Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: Bob in NJ
Gender:Male
Verified Purchase:Yes
The picture quality is fantastic, and as a true OLED you see the same brightness and contrast no matter how far off to the side you are viewing, which is a big plus in my situation. The Google TV U/I is pretty nice as well. I cannot load the MLB app, however, which is really a downside for me.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 15, 2024
Hi Bob in NJ, We're glad that you like the picture quality of your TV. With regards to the issue you've encountered, please try following the steps here: https://www.sony.com/electronics/support/articles/00279172
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: seedees
Gender:Male
Verified Purchase:Yes
I bought this replacing my z9k because I couldn't get over the blooming. I am missing the 8k and size but the quality more than makes up it. The stream of updates only improve the already great set. Bravia cam is super cool as long as the I formation remains private! I wish the schannel could work regardless of the setup situation because I want to use the TV as a center channel with my existing Yamaha setup. This TV is bright, perfect dark when needed and no blooming. PS5 games look and perform stellar. Of course I wish there were more HDMI 2.1 ports or at least move the (e)arc to another port but I'm managing. Thanks Sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 20, 2023
Hi Seedees,
We're sorry to hear that the Z9K hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. If you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75z9k/articles/00030311
The BRAVIA Acoustic Center Sync or S-Center speaker input allows you to connect your compatible Sony soundbar/audio system to the TV for enhanced audio playback using the TV as a center channel speaker in a multi-channel setup.
Note: The S-Center speaker input is compatible with the HT-A9, HT-A7000, HT-A5000, HT-A3000 soundbar models, and the STRAN1000, STRAZ1000ES, STRAZ3000ES, STRAZ5000ES, STRAZ7000ES A/V receiver models.
Despite your concerns, we're truly glad that you like everything about this great TV and you are having an enjoyable gaming experience with your new MASTER Series A95L TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you so much for trusting Sony. Enjoy! -Jess
We're sorry to hear that the Z9K hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. If you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75z9k/articles/00030311
The BRAVIA Acoustic Center Sync or S-Center speaker input allows you to connect your compatible Sony soundbar/audio system to the TV for enhanced audio playback using the TV as a center channel speaker in a multi-channel setup.
Note: The S-Center speaker input is compatible with the HT-A9, HT-A7000, HT-A5000, HT-A3000 soundbar models, and the STRAN1000, STRAZ1000ES, STRAZ3000ES, STRAZ5000ES, STRAZ7000ES A/V receiver models.
Despite your concerns, we're truly glad that you like everything about this great TV and you are having an enjoyable gaming experience with your new MASTER Series A95L TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you so much for trusting Sony. Enjoy! -Jess
Written by a customer while visiting sony.com
Posted by: hankz
Gender:Male
Verified Purchase:Yes
What a disappointment! I’ve experience several issues which appear software related but I can’t tolerate this screen defect which occurred three times in a couple of weeks (see photos). Sony so far hasn’t offered an idea what this problem is.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 21, 2023
Hi hankz, we're sorry to hear that you have a picture issue with your Sony unit. This is not the experience we want you to have. We'd like to check your file to better assist you. Please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Earl
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Earl
Written by a customer while visiting sony.com
Posted by: Grizzman
Gender:Male
Verified Purchase:Yes
I hand picked the A95L after careful review of all the OLED TV’s on the market. The reviews i read were independent and they all were very positive about this new platform of Sony’s and they all were in sync on the cost being the most expensive. After making my selection i turned the purchasing and installation over to a local A/V/Network Compay, TEK-It to install. The results were nothing short of amazing. As you can see in the attached pictures and video. I can’t add the video but you can find it here https://www.youtube.com/@grizzlyjudd The Great Room
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 25, 2024
Hi Grizzman, Thanks for sharing your amazing experience so far with your new 65" A95L OLED 4K TV and cool pictures of your home theater setup. You definitely made the right choice! We're thrilled to hear the installation of this TV turns out extremely well and you are now able to enjoy immersive, engaging cinematic experience in your home with this great QD-OLED TV. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the A95L. Thank you so much for your purchase and offering a fantastic rating on the product! -Jess
Written by a customer while visiting sony.com
Posted by: Rubie65
Gender:Male
Verified Purchase:Yes
I have had this tv for 3 months, what a great tv. Only buy Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 16, 2024
Hi Rubie65, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: RobbyO1979
Gender:Male
Verified Purchase:Yes
This is by far the best TV I have ever owned. The picture quality is simply mesmerizing. I had to wait a few months to finally find one in stock and it is kinda pricey, but worth the wait and price.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, March 17, 2024
Hi RobbyO1979,
Thank you for the purchase! We're happy to hear that you like the picture quality of the TV. Thank you for choosing Sony and we hope you enjoy your TV from here on out. Have a great day!
-David
Thank you for the purchase! We're happy to hear that you like the picture quality of the TV. Thank you for choosing Sony and we hope you enjoy your TV from here on out. Have a great day!
-David
Written by a customer while visiting sony.com
Posted by: TonyR1971
Gender:Male
Verified Purchase:Yes
Within the span of two weeks, the following problems occurred at separate times: no external audio, no picture, multiple times it reset on its own, stuttering video playback, does not power up and gives five red blinking lights, and inconsistent lighting with dolby vision. After troubleshooting with power cycling, removing HDMI connections, etc., I have currently gotten it to a point where when I turn it on and it throws up a small external audio notice (about 80% of the time, which had often lead to a later reset or other issue), I wait like 15 seconds and turn it off, and then wait 20 seconds or so and turn it back on. So far... it now mostly works in that manner with a single source. I cannot use any other source (HDMI or onboard the TV), or use TV audio, for fear of the dreaded resets or it refusing to power up.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 17, 2024
Hi TonyR1971,
We regret to hear that you are having multiple issues with your Sony TV. This is definitely not the customer experience we want you to have. To improve the performance of your TV and resolve any possible software-related issues, please make sure to perform a software update: https://www.sony.com/electronics/support/articles/00119543. We highly recommend turning the "Automatically check for updates" to ON. If you are only performing a power reset, we can perform a factory data reset to fully isolate and hopefully resolve these issues by following the guide here: https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-01_03.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Vincent
We regret to hear that you are having multiple issues with your Sony TV. This is definitely not the customer experience we want you to have. To improve the performance of your TV and resolve any possible software-related issues, please make sure to perform a software update: https://www.sony.com/electronics/support/articles/00119543. We highly recommend turning the "Automatically check for updates" to ON. If you are only performing a power reset, we can perform a factory data reset to fully isolate and hopefully resolve these issues by following the guide here: https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-01_03.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: Piety
Gender:Male
Verified Purchase:Yes
I bought this TV after a recommendation from a friend. It is the nicest TV that I've owned
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 13, 2024
Hey, Piety! Fantastic! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your XR65A95L. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Written by a customer while visiting sony.com