Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: Cristina10
Gender:Male
Verified Purchase:Yes
I've had the TV for about a week and like everything about the new features and picture
quality.
quality.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 23, 2025
Hi Cristina10, congratulations on your new upgrade! We are thrilled to hear your enjoying the excellent picture quality and features of the Sony - A95L. The Cognitive Processor XR integrated in this TV, delivers a picture with wide dynamic contrast and natural colors, replicating how we see the real world. We really thank you for choosing and enjoy your viewing experience! Regards, -Dominick
Written by a customer while visiting sony.com
Posted by: zerog69
Gender:Male
Verified Purchase:Yes
First couple hours the tv was stuck in demo mode and it resets the settings every 5 mins. Remote controler failed to update so the TV pops up an alert every 2 secs to update just so it can fail again. Most devices work fine on my old 2016 Sony, all have major issues working with the new tv. Best thing about it is that you can use Bluetooth and even that is buggy. 4k isn't amazing, its problematic and most stuff looks worse in 4k then 3D or even Blueray.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 29, 2025
Hi Zerog69, thanks for sharing your thoughts on the Sony - Bravia A95L. We are truly sorry to hear about the issues you've faced with your new TV, we understand how frustrating it must've been dealing with all those inconveniences. This is certainly not the experience we want you to have. We want to help you troubleshoot your remote control and set up all the devices you have with your new TV, we can also customize your picture settings to your liking and make sure everything works the way it should be. Please contact us via the following link for a more personalized assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards,
Dominick
Best regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
After several months now, I continue to be amazed and pleased at the wonderful picture and very good sound quality from this set.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, May 18, 2025
Hello there,
Thanks for the fantastic score!
We are honored to hear you're enjoying the outstanding picture quality of the A95L and it's exceptional TV speakers. We really appreciate that you've taken the time to share your experience and how this top-tier television continues amazing you!
Thank you for choosing Sony.
Sincerely,
-Jenn.
Thanks for the fantastic score!
We are honored to hear you're enjoying the outstanding picture quality of the A95L and it's exceptional TV speakers. We really appreciate that you've taken the time to share your experience and how this top-tier television continues amazing you!
Thank you for choosing Sony.
Sincerely,
-Jenn.
Written by a customer while visiting sony.com
Customer Rating
2
Sound stopped working less than a year from buying
on January 30, 2026
Posted by: Radl
Gender:Male
Verified Purchase:Yes
Bought this tv one year ago. I loved the tv until the sound abruptly stopped working. Sony was good about repairing it but I had to remove the tv from the wall and then put it back up after it's repaired. The repairman doesn't remove from the wall or put it back up.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2026
Hi Radl,
Thank you for sharing your experience with us. We are genuinely pleased to hear that you have loved the performance of your BRAVIA A95L over the past year, as we take great pride in the quality and immersive experience our flagship displays provide. However, we sincerely apologize for the frustration caused by the sound issue and the logistical challenges you faced during the repair process.
Your feedback regarding the requirement to unmount and reinstall the television yourself is incredibly important to us. Hearing directly from our customers about these points is exactly how we identify areas where our service can be improved to better match the premium quality of our products. We understand that handling a high-end display is a significant task, and we want our support process to be as seamless as the technology itself.
We are glad that your TV is now repaired, and we truly appreciate your patience.
Thank you for considering Sony!
Regards,
Dominick
Thank you for sharing your experience with us. We are genuinely pleased to hear that you have loved the performance of your BRAVIA A95L over the past year, as we take great pride in the quality and immersive experience our flagship displays provide. However, we sincerely apologize for the frustration caused by the sound issue and the logistical challenges you faced during the repair process.
Your feedback regarding the requirement to unmount and reinstall the television yourself is incredibly important to us. Hearing directly from our customers about these points is exactly how we identify areas where our service can be improved to better match the premium quality of our products. We understand that handling a high-end display is a significant task, and we want our support process to be as seamless as the technology itself.
We are glad that your TV is now repaired, and we truly appreciate your patience.
Thank you for considering Sony!
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: JoeA95l
Gender:Male
Verified Purchase:Yes
This TV is by far the best tv I ever owned. Been a Sony customer for a long time and the A95L is just an amazing tv. Picture is unreal right out of the box. Sound is incredible really don’t need a sound bar.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, February 4, 2026
Hello JoeA95l,
Thank you for choosing Sony!
We're elated to hear that the XR-65A95L has become your favorite TV and that it continues the legacy of your long-term loyalty to Sony. The outstanding picture quality right out of the box and impressive sound that you mention truly showcase the advanced technology we strive to deliver. It’s wonderful to know the TV is exceeding your enjoyment without the need for additional equipment.
Best regards,
-Fred
Thank you for choosing Sony!
We're elated to hear that the XR-65A95L has become your favorite TV and that it continues the legacy of your long-term loyalty to Sony. The outstanding picture quality right out of the box and impressive sound that you mention truly showcase the advanced technology we strive to deliver. It’s wonderful to know the TV is exceeding your enjoyment without the need for additional equipment.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Premium price for old technology
on February 15, 2026
Posted by: mcgillz
Gender:Male
BRAVIA XR A95L launched in 2023 for the 77-inch model. It’s now several model cycles behind the latest QD-OLED advancements. But the latest price of five grand would lead during the latest holiday sale would lead you to believe it’s still at the top of its game.
By contrast, Sony’s A95L tops out at 120Hz and 1,500 nits peak brightness and doesn’t match the 2,000+ nits or anti-reflective handling of newer Samsung panels. For PC and competitive console gamers, that’s not a minor difference — it’s decisive.
Sony recently announced that it sold off its TV and home entertainment hardware business to China’s TCL is a game changer. It leaves buyers with a question about the future of the Bravia brand. If I’m going to spend this kind of money on a new screen it will be on the latest and greatest technology - I’m not paying a premium for old technology with a questionable future…
By contrast, Sony’s A95L tops out at 120Hz and 1,500 nits peak brightness and doesn’t match the 2,000+ nits or anti-reflective handling of newer Samsung panels. For PC and competitive console gamers, that’s not a minor difference — it’s decisive.
Sony recently announced that it sold off its TV and home entertainment hardware business to China’s TCL is a game changer. It leaves buyers with a question about the future of the Bravia brand. If I’m going to spend this kind of money on a new screen it will be on the latest and greatest technology - I’m not paying a premium for old technology with a questionable future…
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 16, 2026
Hi Mcgillz,
Thank you for your detailed feedback regarding the BRAVIA A95L and our current pricing. We truly appreciate the perspective of a customer who follows display technology so closely; insights like yours regarding peak brightness and gaming performance are essential for us to hear.
We also want to clarify the recent news regarding our partnership with TCL. Sony has not sold its TV and Home Entertainment business. Rather, Sony and TCL have signed a Memorandum of Understanding to form a joint venture. Under this agreement, Sony remains a 49% owner and will continue to lead the development, design, and proprietary technologies that define the BRAVIA experience. This strategic move is designed to combine Sony’s engineering excellence with TCL’s manufacturing scale to ensure the BRAVIA brand remains a leader in the premium market for years to come.
We value your loyalty and hope this provides more clarity on our commitment to the future of Sony Home Entertainment.
Thank you for considering Sony products!
Best regards,
Dominick
Thank you for your detailed feedback regarding the BRAVIA A95L and our current pricing. We truly appreciate the perspective of a customer who follows display technology so closely; insights like yours regarding peak brightness and gaming performance are essential for us to hear.
We also want to clarify the recent news regarding our partnership with TCL. Sony has not sold its TV and Home Entertainment business. Rather, Sony and TCL have signed a Memorandum of Understanding to form a joint venture. Under this agreement, Sony remains a 49% owner and will continue to lead the development, design, and proprietary technologies that define the BRAVIA experience. This strategic move is designed to combine Sony’s engineering excellence with TCL’s manufacturing scale to ensure the BRAVIA brand remains a leader in the premium market for years to come.
We value your loyalty and hope this provides more clarity on our commitment to the future of Sony Home Entertainment.
Thank you for considering Sony products!
Best regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
1
TV Speaker is not working after only 1 year
on March 10, 2026
Posted by: Denver344
Gender:Male
TV Speaker is not working after only 1 year. This is a very high end TV, shouldnt happen. Then they do not have any authorized service providers almost anywhere, and left to figure out who can even solve this problem. Staying away from Sony product and service
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, March 11, 2026
Hi there,
We are very sorry to hear about the issues with your XR-65A95L speakers and the frustration regarding service availability. We recommend first ensuring "TV Speakers" is selected in the Audio Output menu and performing a power reset by unplugging the TV for 60 seconds. For further assistance and to find available service options, please visit our support site at https://us.esupport.sony.com/support/s/service?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
We are very sorry to hear about the issues with your XR-65A95L speakers and the frustration regarding service availability. We recommend first ensuring "TV Speakers" is selected in the Audio Output menu and performing a power reset by unplugging the TV for 60 seconds. For further assistance and to find available service options, please visit our support site at https://us.esupport.sony.com/support/s/service?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com