Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Posted by: Bobby43
Gender:Male
Verified Purchase:Yes
I have been using my new TV about 10 days, and it is working nicely. The only complaint I have is that it does not come with operating instructions like a book. Working offline isn't the best answer. I spent days experimenting and still don't understand all of the complex settings. This was my 3rd Sony TV, but the first without a manual.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 18, 2024
Hi Bobby43,
Thanks for sharing your review and experience with the A95L. We understand your need for an operating instructions. Help guides and manuals are readily available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/manuals
We are also here to help you with the TV. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the A95L. We understand your need for an operating instructions. Help guides and manuals are readily available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/manuals
We are also here to help you with the TV. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: barrel boy
Gender:Male
Verified Purchase:Yes
I had sony tv's for years including a 3D tvbut this is beat great picture !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 22, 2024
Hi barrel boy, Amazing! We're very happy to hear that you like the great picture quality of your Sony A95L. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: a2zeno
Gender:Male
Verified Purchase:Yes
Use it for movies and streaming shows. Best picture quality I have ever seen.
Smart features are fast and the best I have ever used.
Buy this TV. You won't regret it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 22, 2024
Hi A2zeno, That's awesome! We're really delighted to hear you love everything about your Sony A95L and you are having an enjoyable watching experience with this great QD-OLED TV. Glad to know you like the intuitive Google TV interface and stunning 4K HDR picture quality this TV offers. You chose the best TV brand! Thank you for your purchase and for giving the product a perfect rating! Happy Holidays! -Jess
Written by a customer while visiting sony.com
Posted by: Davis3
Gender:Male
Verified Purchase:Yes
Beautiful picture. We watch a lot of movies, streaming and DVDs/Blue Rays. Adding 4K disks to collection. Not gamers. Haven't fully explored the TV's sound. Been using the optical output to a stereo amp. So far, my only complaint, and I consider it minor, is that the cable covers don't allow room for more than three cables. In our case that is enough. Haven't used the detachable BRAVIA CAM, but we like having it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 30, 2024
Hi Davis3,
Thanks for sharing your review and experience with the A95L. We're glad that you like the picture quality and BRAVIA CAM feature of the TV. Your feedback about the TV design is greatly appreciated. Thank you for choosing Sony!
-Ralph
Thanks for sharing your review and experience with the A95L. We're glad that you like the picture quality and BRAVIA CAM feature of the TV. Your feedback about the TV design is greatly appreciated. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: James16
Gender:Male
Verified Purchase:Yes
it wows me everything looks really good glad i got it
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 26, 2024
Hi James16, awesome! We're glad you like your new TV! Thanks for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Posted by: R Graham
Gender:Male
Verified Purchase:Yes
I upgraded from a 65” LG to a SONY 77”…… great choice!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 28, 2024
Hi R Graham, awesome! We're glad you like your new TV! Thanks for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Posted by: LED Head
Gender:Male
Verified Purchase:Yes
Nice picture if up like a bright fluorescent red dot glaring at you on the screen. Other than the dot , if you can find high quality programing it has a nice picture.
Response from sony.comBy Sony North America Customer Support, December 28, 2024
Hi LED Head,
Thanks for sharing your review and experience with the A95L. Your feedback about the TV screen is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Regarding the red dot or pixels on the TV:
You may be seeing one or more of the greater than 2,000,000 dots that make up the composition of your LCD or OLED screen. These dots (pixels) may appear red, green, blue, white, or black.
High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of manufacturer, a small number of dots may not change color. This is normal operation for LCD and OLED screens for all manufacturers. Most defects are only noticeable when an all-white or all-black picture is displayed and shouldn't be noticeable under normal operation.
Because a defective pixel or pixels is normal on all LCD or OLED screens, there's a high chance that a replacement screen may also have them. It's possible that the replacement could have more defective pixels, or the pixels may appear in a more noticeable position.
Notes:
Debris on the screen can appear as dead or defective pixels. Clean the screen thoroughly with a microfiber cloth to confirm whether or not the issue is a defective pixel or due to dirt or debris.
Sometimes dead or defective pixels correct themselves over time.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Thanks for sharing your review and experience with the A95L. Your feedback about the TV screen is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00028577
Regarding the red dot or pixels on the TV:
You may be seeing one or more of the greater than 2,000,000 dots that make up the composition of your LCD or OLED screen. These dots (pixels) may appear red, green, blue, white, or black.
High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of manufacturer, a small number of dots may not change color. This is normal operation for LCD and OLED screens for all manufacturers. Most defects are only noticeable when an all-white or all-black picture is displayed and shouldn't be noticeable under normal operation.
Because a defective pixel or pixels is normal on all LCD or OLED screens, there's a high chance that a replacement screen may also have them. It's possible that the replacement could have more defective pixels, or the pixels may appear in a more noticeable position.
Notes:
Debris on the screen can appear as dead or defective pixels. Clean the screen thoroughly with a microfiber cloth to confirm whether or not the issue is a defective pixel or due to dirt or debris.
Sometimes dead or defective pixels correct themselves over time.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: ckgdavis
Gender:Male
Verified Purchase:Yes
I love the TV and the picture. No regrets. It was annoying that I had to exchange it for a replacement as the first one failed with a hardward error w/in a week of purchasing it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 6, 2025
Hi ckgdavis, we're glad you love the picture quality of our product. We're sorry to hear about your experience with your first TV and that we had to exchange it. Thanks for trusting Sony. ~Earl
Written by a customer while visiting sony.com