Hi Cobydking40,

Thanks for sharing your 5-star review and experience with the A95L. You made the right choice saving up for this TV! We're happy to hear that you like the picture quality, 4K120 HDMI support, and sound of the TV. Your feedback about its Dolby Vision function is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date.

If the HDMI signal format/VRR of the HDMI input is set to Enhanced format (4K120), some devices may not be able to output Dolby Vision video. Try the following steps:

-Change the settings to Enhanced Format:
1. On the TV remote control, press the Quick Settings button.
2. Select Settings → Channels & Inputs → External inputs → HDMI signal format/VRR.
3. Select the HDMI input number connected to the Dolby Vision device, then select Enhanced format.

-If the connected device has a Dolby Vision output Off/On function, set it to On.

-Turn the connected device off, then back on (reboot).

For streaming services apps (Netflix®, Prime Video™, etc.), the streaming app, and selected content must support the Dolby Vision format. In most situations, there is a logo or tag that will indicate that the content is available in the Dolby Vision format. You can also try updating the streaming apps that you're having issues with.

To confirm Dolby Vision content reception, check the Picture Mode setting on the TV:

-Select Home → Settings and then, depending on your TV
>Select Display & Sound → Picture → Picture Mode
>Select Picture & Display → Picture Adjustments → Picture Mode

-The Dolby Vision setting will show as selected if activated and available

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony!
-Ralph

Hello ydarB,

Thank you for purchasing our Sony XR65A95L BRAVIA TV. While we are happy to hear that you like how great the TV is, we regret to hear that you are having some issues with the audio. This is not the experience we want you to have. Please allow us to troubleshoot and turn this to a better once. You said turning off the TV won't resolve the concern and the TV just puts on a standby mode. Have you tried doing a restart or power reset on the TV? If not, please follow these steps.

Restart:
Using the supplied remote control.
-Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
-The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV
Restart using the TV menu. Depending on your TV and using the remote.
-Press (Quick Settings) → Settings → System → Restart → Restart
-Press HOME → Settings → About → Restart → Restart
-Press HOME → Settings → Device Preferences → About → Restart → Restart
Power Reset
If you unplug and plug in the power cable, it may have the same effect as the reset steps above. If the situation does not change after pressing the POWER button on the remote control, try the following steps. If you leave the TV with the power cord disconnected, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.

Turn off the TV.
Unplug the television power cord from the electrical outlet.
Let the television remain without power for 2 minutes.
Plug the power cord back into the electrical outlet.

For reference, you may check this link:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/articles/00114591



Our brightest and widest range of colors and hues, powered by the intelligent Cognitive Processor XR™. With a QD-OLED screen enhanced by XR Triluminos Max, experience color performance with up to 200% as much color brightness of a conventional OLED TV. Individually lit pixels produce pure black, so your favorite movies, shows, and games burst to life on screen with extraordinary detail and depth.

Hope this helps and thank you for choosing Sony!

Regards,
Marco

Hi PDog23,
Thank you for bringing this to our attention and we apologize for the inconvenience it caused you. Please allow us to help and troubleshoot this issue so you can enjoy watching your favorite movies and programs in your new Sony TV.

First step, using the TV remote control, perform a soft reset.
Point the remote control at the illumination LED or status LED.
On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears.

Notes:
- The TV restarts automatically. Wait for approximately one minute and the TV will turn back on.
- If after one minute the TV does not restart, on the remote control, press the POWER button to turn on the TV.
- Some models have a physical power switch that allows a power cycle. Check your TV Help Guide for details.


If the issue still occurs after resetting the TV, kindly select the issue or symptoms for further troubleshooting. Please check this link.

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/articles/00200862

I hope this helps but if you still need assistance, please do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We're more than happy to assist you.

Sincerely,
Marco