Hi 65 tv, Thank you very much for the five-star rating! We're delighted to hear that the picture quality of your Sony BRAVIA XR A95L has met your expectations and that the setup process was straightforward for you. We appreciate you choosing Sony! Enjoy your viewing experience! -Maria

Hi Lynn,

Glad to hear you're impressed with the outstanding picture quality of the Sony A95L! However, it's frustrating that you're experiencing audio/video sync issues. This can often be resolved by adjusting the AV sync settings in the TV's menu or ensuring your connected devices (like cable boxes or streaming devices) are set to the correct output format. You might also want to check for firmware updates for both the TV and your devices, as these can address such problems. If the issue persists, follow these steps:

1. Restart the TV using the power button on the remote control or the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.
2. You can adjust the output timing of the picture and sound from the TV menu settings. Try playing a different video source to determine if the issue occurs with other connected devices. If it only happens when watching a content from internal app, please make sure the app is updated.
- If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Note: If the issue occurs on one channel only, contact the broadcast network provider.
- If an audio system is connected to your TV and the audio and video on are out of sync or there's an audio delay, follow the steps from the link below to troubleshoot why the sound does not match the picture on the screen.

https://www.sony.com/electronics/support/articles/00026069

If you're unable to resolve the issue, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

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Regards,
Jess

Hi Allnight,

Thank you for sharing your experience with your new Sony XR65A95L BRAVIA TV. We're truly happy that you are enjoying watching all your favorite content with your new TV without any image distortion and we're happy that you are satisfied with the image quality of the TV.

Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen.

Thank you for your recommendation and for choosing Sony and enjoy watching!

Regards,
Marco