Customer reviews from sony.com
Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Average customer rating
4.6
(191 Reviews)
Rating breakdown 191 reviews
5 Stars
146
4 Stars
24
3 Stars
9
2 Stars
5
1 Star
7
91%of customers recommend this product.
(
167 out of
184)
Customer Reviews for Sony - Refurbished Excellent - 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023)
Customer Rating
3
Beautiful picture, absurdly complicated controls
on January 1, 2024
Posted by: WCDaughter
Gender:Female
Verified Purchase:Yes
I've had high-end Sony TVs for decades. The picture quality is exceptional, as one expects at this price point. However, you practically need a PHD in electronics to set it up and use it. (And I have watched numerous YouTube videos trying to uncover its secrets). Menus are complicated and seem to appear and disappear at will. Warnings abound about burn-in susceptibility on this OLED, but there doesn't seem to be a way to fill the screen with a picture that displays the dreaded 'black bars'. I've tried every picture/display setting I can find--nothing will completely fill the screen when watching an older movie or tv show. Sometimes you can get at certain menu options, sometimes you can't. For a couple of days the tv suddenly wouldn't recognize my Roku stick-then it magically did. Sometimes the sound gets out of sync, then eventually gets back in sync. (and it is up to date on firmware updates). It's quite frustrating.
It's wonderfully slim, but the HDMI ports are so jammed in to accomodate the slimness that I can only use a streaming stick if I leave off the portion of the back panel that covers the ports. The feet for the stand are sturdy, but there should be more than one height setting when attaching them in the center position to accommodate putting a soundbar in front of the TV. The 'electric eye' for the on/off function is so low on the bottom that you can barely put a toothpick in front of it without blocking the remote from turning it on.
It's wonderfully slim, but the HDMI ports are so jammed in to accomodate the slimness that I can only use a streaming stick if I leave off the portion of the back panel that covers the ports. The feet for the stand are sturdy, but there should be more than one height setting when attaching them in the center position to accommodate putting a soundbar in front of the TV. The 'electric eye' for the on/off function is so low on the bottom that you can barely put a toothpick in front of it without blocking the remote from turning it on.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 2, 2024
Hi WCDaughter,
Thank you so much for making an effort to share your detailed thoughts with us. While we are glad that you are enjoying the exceptional picture quality of your new X90L TV, we're sorry to hear your difficulties with the features and some issues that you are experiencing with the unit.This is definitely not the news we'd like to hear. Allow us to help make this a better experience.
Image retention(is temporary), screen burn-in can be permanent and can occur on most televisions if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To help protect your TV screen Sony has features that are enabled out of the box. 1. Pixel shift. 2. Automatic brightness adjust for static images. 3. When the tv is turned off it will go thru a short screen refresh so when the tv is powered back on it looks it best. Avoid using images that may cause image retention.
For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. You may refer to these article links below to troubleshoot the issues with your TV:
"Black bars appear on the top, bottom, and sides of the TV picture" https://www.sony.com/electronics/support/articles/00031431
"No picture on my TV when using an HDMI connection"
https://www.sony.com/electronics/support/articles/00030375?utm_source=glean
"The audio and video on my TV are out of sync or there's an audio delay"
https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
We appreciate and taken note of your feedback with regard the HDMI ports, stand height, and LED light indicator of your TV. Sony values the opinions of customers and is always striving to provide the best experience possible. Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Thank you so much for making an effort to share your detailed thoughts with us. While we are glad that you are enjoying the exceptional picture quality of your new X90L TV, we're sorry to hear your difficulties with the features and some issues that you are experiencing with the unit.This is definitely not the news we'd like to hear. Allow us to help make this a better experience.
Image retention(is temporary), screen burn-in can be permanent and can occur on most televisions if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To help protect your TV screen Sony has features that are enabled out of the box. 1. Pixel shift. 2. Automatic brightness adjust for static images. 3. When the tv is turned off it will go thru a short screen refresh so when the tv is powered back on it looks it best. Avoid using images that may cause image retention.
For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. You may refer to these article links below to troubleshoot the issues with your TV:
"Black bars appear on the top, bottom, and sides of the TV picture" https://www.sony.com/electronics/support/articles/00031431
"No picture on my TV when using an HDMI connection"
https://www.sony.com/electronics/support/articles/00030375?utm_source=glean
"The audio and video on my TV are out of sync or there's an audio delay"
https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
We appreciate and taken note of your feedback with regard the HDMI ports, stand height, and LED light indicator of your TV. Sony values the opinions of customers and is always striving to provide the best experience possible. Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Written by a customer while visiting sony.com
Posted by: Tom90265
Gender:Male
Verified Purchase:Yes
Owned for just over 1 month, all positive feed back. Tuning is as simple or as personally complex as one could imagine. Sony Soundbar 7000 makes it one of the most enjoyable experiences while viewing all types of media.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 23, 2024
Hi Tom90265, Thanks for sharing your experience. We are thrilled to hear that you are enjoying your Sony BRAVIA smart Google TV and Sony soundbar. We always strive to deliver the best picture and sound quality with our products. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: PRP59
Gender:Male
Verified Purchase:Yes
Best oled tv available! I love my new tv watching movies or streaming it is a great tv all around.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 25, 2024
Hi PRP59,
Thank you so much for such a great review! It really makes our day that customers like you enjoys our product. Nice to hear you are having a great time watching your favorite movies and streaming online services with your Sony A95L TV. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Thank you so much for such a great review! It really makes our day that customers like you enjoys our product. Nice to hear you are having a great time watching your favorite movies and streaming online services with your Sony A95L TV. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
An excellent example of getting what you paid for.
on January 23, 2024
Posted by: Frank87
Gender:Male
Verified Purchase:Yes
The audio and video from the set are as described in your literature, It is absolutely impressive, so I will not have anything new to add here. The surprise for me was how easy it was to get everything set up and running. You just turn it on, follow the instructions for
WiFi connection and the rest is all pretty straightforward. I had a Sonos Dolby Atmos surround sound system on my old TV, which was easily recognized by my Sony and instantly produced a far more robust output than our old set did. Everything about this set is first class. Yes, you do get what you paid for when you invest in this Sony.
WiFi connection and the rest is all pretty straightforward. I had a Sonos Dolby Atmos surround sound system on my old TV, which was easily recognized by my Sony and instantly produced a far more robust output than our old set did. Everything about this set is first class. Yes, you do get what you paid for when you invest in this Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 24, 2024
Hi Frank87,
You made the right choice! We're thrilled that you are enjoying the sound, picture quality, and user-friendly functions of the TV. Thank you for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you are enjoying the sound, picture quality, and user-friendly functions of the TV. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: KennethBdesigns
Gender:Male
Verified Purchase:Yes
I purchased this beautiful Sony TV about a month ago. I cannot praise it enough. Such a beautiful picture and such sound quality!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 27, 2024
Hi KennethBdesigns, awesome! We're glad you like the picture and sound quality of our product! Thanks for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Customer Rating
5
BRAVIA XR 77” Class A95L QD-OLED 4K HDR Google TV
on January 27, 2024
Posted by: RK Sax
Verified Purchase:Yes
Great Picture Quality but no Support from Sony Company .
They don’t answer text messages or pickup phone if you need any help.
They don’t answer text messages or pickup phone if you need any help.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2024
Hi RK Sax, While we are glad to hear that you are happy with your new A95L TV, we are sorry to hear about your experience with our customer support.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: Giant77
Gender:Male
Verified Purchase:Yes
Without question this is the most Clear, color intense tv I have ever viewed. It is OUTSTANDING. And with watching HDR 8K, it is so real, you feel you could touch it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2024
Hi Giant77,
Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Kous
Gender:Male
Verified Purchase:Yes
This is my 2nd OLED Sony TV. It is by far the picture out there.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2024
Hi Kous, Congratulations on getting your 2nd OLED. We're glad that you love the picture quality of your TV. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com