Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
1
Horrible functionality and design
on July 19, 2024
Posted by: Jason138
from Las vegas
I bought these to replace/upgrade from a prior model, mainly due to waining battery life of my older jbls. These seemed like a basic and logical next step, as I rather enjoy jbl products.
Upon receiving, I immediately noticed they changed the shape of the piece that rests inside the ear canal from circular to oval, so there’s never a sound proof seal or snug fit, regardless of earpeice attachment, they loosely just kind of dangle. Also, this piece is now designed so shallow, these are constantly falling out or just letting in all the noise outside. This completely defeats the purpose of the earbuds, and renders to sound utterly garbage. Not to mention there’s also white noise feature? To add to all the sound and mess that isnt music or an audio book. I bought these headphones block out sound and listen to things, now they not only let tons of outside noise in and fall out, but they let in background sounds and produce their own, as well? Who designed these? I avoid apple’s pods because that functionality really seems counter productive to the point of headphones. Now jbl has caught that trend and is just as worthless.
A cheap random pair from some dollar store will have the same sound and anti-user friendly design, so save your money
These are a really bad, bad product.
Response from jbl.comBy Customer Support, July 20, 2024
Thanks for your feedback. To achieve the best seal and secure fit with your JBL Tune Buds TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, our JBL Tune Buds has an active noise cancelling feature. To switch from our ambient aware feature to our active noise cancelling feature, tap your left earbud once. You may also enable advance controls by connecting your JBL Tune Buds to our JBL Headphones App. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t go there
on July 25, 2024
Posted by: Noelle from Garden State
These buds will not stay in my ears, even when sitting still! Even after trying all 3 sizes of pads. The directions are very unclear on how to utilize the tap function and the few times I used them, the people on the call complained of background noises being painfully loud. Good news—I received a full refund
Response from jbl.comBy Customer Support, July 26, 2024
Thanks for your feedback. To achieve the best seal and secure fit with your JBL Tune Buds, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Our JBL Tune Buds has a 4-Mic technology for crisp and clear calls. Please make sure that the audio input of your device is your JBL Tune Buds on the sound settings. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect
on August 11, 2024
Posted by: Beeswax not yours inc
from Los Angeles, CA
Honestly I’m a little bias I love all jbl products! My only issue is that when I get sweaty they tend to fall out but I think that’s any ear bud without the little hook to sit around your ear so, they’re perfect!
Written by a customer while visiting jbl.com
Customer Rating
3
Started off great
on August 31, 2024
Posted by: Bologna99
from St. Louis
I have had these for a little over a year now. They have been great up until a couple months ago when the sound started dropping out of the left bud. Now they both lose partial sound, or have a crackling sound ever time I put them in. I only use them to workout, 1 hour, 4 days a week.
Response from jbl.comBy Customer Support, August 31, 2024
Thanks for your feedback. We're here to help. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that something is interfering with your wireless Bluetooth signal, causing these dropouts. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Last is reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Sound is amazing!
on September 13, 2024
Posted by: Cp115
from Fl
Sound is amazing! Clear and loud. Bass is whack! Great overall.
Written by a customer while visiting jbl.com
Customer Rating
4
Good product
on September 13, 2024
Posted by: Silver_
from Orlando, FL
I am happy with the sound quality, controls and tuning options. The only problem is that the earplug gets loose too quickly so I need to adjust it frequently. This is a problem if I have the hands busy, like during working out. I tried the 3 different plug sizes
Written by a customer while visiting jbl.com
Customer Rating
3
hard buds to keep in
on September 19, 2024
Posted by: BD427
bought them a few weeks ago.they are hard to keep in.use them while cutting the grass and they fell on different occasions
Response from jbl.comBy Customer Support, September 19, 2024
Thanks for your feedback. We're here to help with your JBL Tune Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t charge correctly
on October 9, 2024
Posted by: DancinD
from Los Angeles, CA
These worked great for about six months. Then they stopped charging and just remain on when in the case, constantly connecting to my phone when I don’t want them to. Followed the instructions for cleaning them to get charging to work again (clearly this is a known issue for this model), and at first they would work again for about a week but now some charge even right after cleaning. Totally worthless 7 months into using.
Response from jbl.comBy Customer Support, October 9, 2024
Thanks for your feedback. We're always looking for ways to improve. For our JBL Tune Buds, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.
Written by a customer while visiting jbl.com