Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
3
Great sound, but not a great fit.
on May 11, 2023
Posted by: RonBoback
from Dallas PA
[This review was collected as part of a promotion.] I've tested many earbuds before, especially JBL. Most of them have been awesome, but I can't say that I love these.
Sound quality is still everything you would expect from JBL, but they lack in volume, its just not enough. The features are great, like the noise cancelling, talk through, and app integration.
The charging case is where I started to notice I didn't love them. It lays flat instead of having a flat bottom. It still works, but just feels awkward and take up more space than I'd like them to. The second issue I have with the case, is that as soon as you open the lid, they connect to Bluetooth. Sometimes that could be good, but if you accidently opened them during a phone call, it will switch over.
The other issue I have with these are the fitment in my ear. If you look at the pictures you'll see they are "top heavy". I've tried all three of the bud rubbers and none keep them in my ear very well. All other JBL buds have had a perfect size for me. You may not have that issue, but since all others have fit well, it may happen.
If you're just lying down or sitting, it may not be an issue, but use caution when moving around.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Deteriorating sound
on April 20, 2024
Posted by: Sackettr
They only lasted a month before the sound started deteriorating! They’re at full volume and it sounds like a whisper. I’ve tried everything to fix them. Cleaned them out, restarting, settings, etc. they just don’t work. Also they won’t stay in my ears no matter what silicone piece I use.
By Customer Support, April 22, 2024
We're here to help with your JBL Tune Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We recommend doing the reset again, to do this, tap the left or the right earbud while out of the charging case twice, then hold it on the third tap for five seconds. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
my dad loves jbl products now
on April 23, 2023
Posted by: kballard27
from Saint Chares Ilinois
[This review was collected as part of a promotion.] i love this set of earbuds so much i got a second set for my dad the next time i seen them he loves them as much as a do love them he was looking into a pair of Samsung earbuds until he learned he needed a second number for them then i got these by fed ex and let hi try them let's just say he's now a fan of jbl products
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Yes, The Tune Buds are worth a listen
on April 30, 2023
Posted by: The Bald Guy
from Black Hills, South Dakota
[This review was collected as part of a promotion.] JBL TUNE BUDS
Opened the case, verified the earbud in the case and set to charging the units. On to the instructions and other contents. A type “C” charging cable under 12” Hmmmmmm! And there are simple yet somewhat effective drawing so to get started. Print is on the small side and not-so-easy to read.
VIEWPOINT: Earbuds seem to come in two varieties. The first is the preferred set that if lost or damaged a replacement is very soon in hand. And the second is if lost or damaged, oh well, I will replace someday if ever. These earbud fall in the first category. They work, they function, they do what they are designed to do, and do it quite well
QUALITY OF SOUND: To my ears the hardest sounds to reproduce are the human voice and the piano. Did these ear buds manage quality reproduction – Kind Of. Were the earbuds acceptable reproducing voice and piano – close but not quite there. “Pure Bass” is promoted on the box. Does not mean louder bass, My ears tell me the bass is decent, reasonably balanced, not over powering.
EASE OF SETUP: Downloaded the app via the QR code included. Yet took me three tries to get left and right earbuds connected to my phone. Guessing it is operator induced error or my phone had issues with the Tone buds. May never know.
MANUAL CONTROLS: To do various things, such as answer a call,factory reset noise cancelling and other functions a series of taps and long holds are required. A little practice helps.
Now the noise canceling worked kind of. Some canceling out my wife’s TV shows while I listened to music. The ultimate test will be on an airplane. This will be answered in a few months. I am hopeful.
Now the noise canceling worked kind of. Some canceling out my wife’s TV shows while I listened to music. The ultimate test will be on an airplane. This will be answered in a few months. I am hopeful.
HEADPHONE APP: I do like the app. As for tone controls, choices are jazz, studio and others. I preferred the studio as almost flat in the response. The app is simple to operate and use.
OVERALL: The Tune Buds do produce excellent sound listening to music, watching a movie, podcasts and so on. Not as good as I had hoped via phone call. Not sure why. I am still amazed the sound of such a small package.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
My new go-to earbuds.
on May 3, 2023
Posted by: Librow
from Johnson city TN.
[This review was collected as part of a promotion.] These Tune Buds fit great. They work great for both working out and in the coffee shop. I frequently use the ambient aware, noise canceling, and standard mode depending on the context. Switching between the settings is easy. The noise canceling dampens just enough to make it nice when the coffee shop gets louder. I like the pure bass. It's overwhelming but gives good sound, not muffled. They fit in my ears well. I noticed the ear piece is more oval now than just round. I have not had any connectivity issues. It connects to both my phone and laptop with ease. The app helped me to get my Tune Buds settings the way I wanted it. I just wish there was a little bit of grip to the buds and the case. It's a little slippery. They work great for a call or video calling, but not in a noisy area.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Very nice, easy to use set of ear buds.
on April 24, 2023
Posted by: Drbll
from Two Rivers, Wisconsin
[This review was collected as part of a promotion.] I love these new earbuds from JBL. The medium sized ear tips fit me prefect. They paired to my phone immediately without any problem. The bud style feels lighter and slightly more secure than the stick style. They work well with the JBL app, which gives you many options for eq and set up. I like and use the google assistant, but I don't have a subscription to youtube music, so that makes it difficult when you have to leave your phone on. I play a bicycle based game called Zwift which uses a smart trainer and an actual bicycle. I have been using these ear buds during play on that, sweat seems to be no problem and the secure fit is a great plus. Communicating with team mates is super clear and easy to do with these ear buds. Overall a very sound set of ear buds. My only request would be to enable Alexa in addition to Google.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible design and shape
on December 29, 2024
Posted by: NateM
I got these as a gift. Worst design ever. They don’t stay in the ear!!
If I literally smile or talk they pop out. I tried different size fittings and they don’t work .
Why would jbl make a product without trying it on?
Who is stupid enough to make a weird shape like this?
Response from jbl.comBy Customer Support, January 3, 2025
We appreciate you taking the time to share your feedback with us. We understand your concerns and we're always looking for ways to improve. We'll pass this along to our development team. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great noise canceling
on April 27, 2023
Posted by: 68eight
from Los Angeles
[This review was collected as part of a promotion.] These ear buds sound great.Its bass mids and highs are perfectly tuned out the box.The noise canceling is easy to turn on and off. The controls left and right ear have different functions and that's the only thing you have to get used to.I found myself skipping a song instead of turning off noise canceling.The battery seems to last long even with noise canceling on.I don't have hour estimates since i dont use for more than a hour or two at a time.Jbl says 10 hours to 30 h depending on volume.These are light and fit snug so daily wear shouldn't be a problem.
I would recommend this to a friend!
Written by a customer while visiting jbl.com