Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
5
10/10 would recommend
on February 10, 2024
Posted by: JblLover545
These were my first jbl earbuds and the only thing I can say is, with a proper EQ or sounds like a whole sound system in your ear, the bass is top tier I never hear any rattling, even after putting the bass at max, these earbuds are amazing only issues I have is the sensitive touch control and they kind of slip out of my ear sometimes
Written by a customer while visiting jbl.com
Customer Rating
1
Sub-par Features Oversold
on March 11, 2024
Posted by: qwerty89
I've had these for about 8 months, and they didn't even last that long. I use these most while in the gym doing basic lifts, but these fall out with any of the bud sizes pretty quickly, and the noise cancelling/volume level of the earbuds is not loud enough to drown out other sounds in the immediate area. These features are not why I'm writing the review however. These claim to be sweat and water resistant, but that is not the case. I got caught in mild rain for 5 minutes on a run and the left earbud has lost all volume, even after using a rice bag and other methods to remove water nothing has changed. All in all, definitely not worth the price and very disappointing as I have other JBL products.
By Customer Support, March 11, 2024
Thank you for your feedback on our JBL Tune Buds. We understand that it did not meet your expectations in terms of durability and functionality. Our JBL Tune Buds has an IP54 rating where "5" means that the device is protected from most dust particles, and "4" means that the device is protected against water splashes from any direction, but not immersion. Submerging or exposing the unit to water for a long time can damage them. If you need more help, please contact JBL Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
on March 20, 2024
Posted by: Qatsh
from Jordan
I bought these a month ago, they are good, good sound quality and features but I am disappointed that they are loose and always fall from my ears. I tried running with them and they fell from my ears also any movement involves shaking they would fall. Overall I don't recommend buying these you are if aiming to use them sport wise.
By Customer Support, March 21, 2024
Thank you for your feedback. We understand that our JBL Tune Buds didn't meet your expectations. This earbud comes with three different sizes of ear tips, which you can choose from that fits the best into your ear. For sports or workout activities, you might be interested in our JBL Endurance series, which has a built-in power hook for a secure fit. For more help, please contact JBL Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
4
Good
on March 21, 2024
Posted by: BigD1990
Just wanted to give some feedback they are actually not that bad.
Written by a customer while visiting jbl.com
Customer Rating
1
Constantly Fall Out of My Ears!!!
on April 15, 2024
Posted by: Kyle57
from AR
Purchased these earbuds less than a week ago and they constantly fall out of my ears regardless of which of the three different size tips are installed. Very frustrating!!! I wished I would have read the reviews before I purchased. UGH! JBL you should own up to this flaw and offer some solution.
By Customer Support, April 15, 2024
Thank you for your feedback. We're always looking for ways to improve. We'll make sure that this will be forwarded to the right team. Additionally, your JBL Tune Buds comes with a one-year warranty. For further assistance, please contact us at (877) 871-6755.
Written by a customer while visiting jbl.com
Customer Rating
1
Will fall out of your ears every 2 seconds
on May 15, 2024
Posted by: MoneyWaster28
from Westbury, New York
Tried every earbud covering size in the box, they fall out if I’m not wearing a hat. Had them for maybe 5 months, dropped only once and one earbud no longer works. Was looking to get rid of them or trade them for some better ones but everyone I offered them to said their headphones were better. They slipped out of their ears too. These are completely unwearable no matter what size rubber piece you use. Quality doesn’t even matter when I can’t wear them without a hat to keep them in. I spent money on these, so I read the instructions too. Still fall out. These headphones changed me in a horrible way I didn’t even know headphones could. Get ones that won’t fall out every 2 seconds. Thanks for stealing my money.
Response from jbl.comBy Customer Support, Customer Support, May 16, 2024
We're here to help with your JBL Tune Buds. There might be a possibility that your earbud is no longer charging. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Sucks
on June 10, 2024
Posted by: Jblistrash26
Just Trash they are Cheap over priced garbage that broke in 6 months with normal use.
Response from jbl.comBy Customer Support, Customer Support, June 10, 2024
Thanks for the feedback. We would like to work with you directly to learn more about the issue and perform some troubleshooting steps that can help isolate the issue with your JBL Tune Buds. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Find another pair/brand
on July 7, 2024
Posted by: Phil12345
I've had mine for a few months, sound quality and battery life are ok/decent. That's the only reason it gets 1 sta.. Where they heavily fall apart is that they are incapable of staying inside of your ears. Constantly fall out, I'm talking you need to shove them back in every 10-20 seconds. Horrible design which is sad because I love JBL speakers. Find another brand or style to buy.
Response from jbl.comBy Customer Support, July 8, 2024
Thank you for your feedback. We strive to design our products to suit a wide range of users, and we understand that it did not meet your personal fit needs. In order for our JBL Tune Buds to give you the best secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need further assistance, please contact our customer support.
Written by a customer while visiting jbl.com