Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
5
Great Features
on December 31, 2023
Posted by: Cwjohn
I can use both at one time and sounds great......!
Written by a customer while visiting jbl.com
Customer Rating
3
Nice fit
on January 2, 2024
Posted by: Solll
Sorry my little girl was unsatisfied with the bass 🔊.
Response from jbl.comBy Customer Support, Customer Support, January 5, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Tune Buds are compatible with our JBL Headphones app, please check your music player app and the headphone app to see if the EQ is engaged. If engaged, turn off the EQ. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking.
Written by a customer while visiting jbl.com
Customer Rating
3
I like them but
on January 8, 2024
Posted by: John241356
from Missouri
I like the bass the sound and all that but it cuts out all the time for some reason idk if what’s happening but I wish they’d stop doing that idk how to fix it but otherwise there great
Response from jbl.comBy Customer Support, Customer Support, January 10, 2024
We appreciate you taking the time to provide feedback on our JBL Tune Buds. Please ensure a clear line of sight to avoid interruption. You may also shut down unused Bluetooth devices away from other sources of wireless signals that could overlap your connection, such as Wi-Fi signals from Wi-Fi routers. Additionally, you can unpair or forget to refresh the Bluetooth settings and try to reset the unit. If this issue remains, please contact our customer support for further assistance with your unit.
Written by a customer while visiting jbl.com
Customer Rating
3
One of the earbuds stopped working within a year.
on January 14, 2024
Posted by: bbneo
from ohio
Received this as a gift. One of the earbuds stopped working within a year.
Response from jbl.comBy Customer Support, January 15, 2024
Thank you for your feedback. We're here to help with your JBL Tune Buds. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent.
on January 25, 2024
Posted by: HelluvaJen
from Michigan
Probably the best earbuds I have ever used. If you're on the fence about buying these, don't be. Do it.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound. Hard to work with.
on January 27, 2024
Posted by: GayleW
I tried, I really did but these buds are so difficult to work with. They automatically reconnect to the last device that they were connected with so I was constantly chasing which device they were connected to so I could disconnect them. It's a good thing I got them at a discounted price because they are going in the drawer.
Response from jbl.comBy Customer Support, January 28, 2024
Thanks for your feedback. We're here to help. To fix the issue with your JBL Tune Buds, you can try to reset your earbuds with both earbuds on, and not charging, tap two times, and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If these steps don't work, please contact our Customer Support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound great, but are poorly constructed.
on January 28, 2024
Posted by: Mikrobe
The earbuds have amazing sound quality and a very long battery life. The base is strong, especially for a pair of earbuds. Unfortunately, these are the only positive things I can say about these earbuds. My first and biggest complaint is that these earbuds are very fragile. I accidentally dropped the right earbud once from a height of approximately 4 feet while returning it to the charging case and it now barely plays any sound. Maybe I was unlucky, but either way the right earbud is now virtually unusable. Furthermore, the earbuds do not fit very well in my ears, especially while walking around. The weight distribution is not great and they always feel like they are about to fall out while I walk. This is not a problem while stationary. I could recommend these earbuds only if you plan to use earbuds while working at a desk and have an abundance of caution, but that almost defeats the purpose of having bluetooth earbuds. Overall, I would purchase a different pair because these are certainly not worth the asking price.
Response from jbl.comBy Customer Support, Customer Support, January 29, 2024
We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve and thanks for the feedback. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
4
Sounds great, not big enough to fit.
on January 29, 2024
Posted by: Anonymous
from New Mexico
Ordered these earbuds about 2 weeks ago. They sound great and the noise control they have works wonderfully. My only problem is that none of the provided earbud covers fit in my ears and these earbuds fall out a lot from simple tasks such as eating or just yawning. Again they sound great just be aware that if you have larger than average ear canals they may not fit.
Written by a customer while visiting jbl.com