Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
2
poor sound
on October 27, 2023
Posted by: parasite
from maine
the sound is way to low can barely here music and yes my sound is turned up i tried the JBL app really did not change anything its almost like there is no bass very Tingey i had high hopes for these
Response from jbl.comBy Customer Support, Customer Support, October 27, 2023
Thanks for providing us with your feedback. We're here to help with your JBL JBL Tune Buds. Please try to perform a factory reset by tapping the touch control of the earbuds twice and holding for 5 seconds. You may also try connecting to a different device. If the issue persists, we'd like to work with you directly to address the issues you're experiencing with your earbuds. Please contact our customer support via our official website or toll-free number.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound!
on December 1, 2023
Posted by: Dwjcarman
Comes w 3 different set of ear bud for a better fit
Written by a customer while visiting jbl.com
Customer Rating
1
Never conect to the app on my phone
on December 8, 2023
Posted by: Velisario
I don’t know why but the headphones never get detected by the jbl app in my phone and I try everything
Response from jbl.comBy Customer Support, Customer Support, December 8, 2023
We appreciate your feedback. Please do the following in this order when having an issue connecting to the App.
1. Go into the app and clear the Cache
2. Uninstall the app from your device
3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
5. Reset the headphones/speaker
6. Pair the headphones/speaker to your device
7. Play some music to ensure a good Bluetooth connection
8. Download and install the app
9. Open the app and allow all permissions (the app will not function without permissions)
10. When the app opens, it should find your speaker and function properly
11. Try different source device (phone/tablet)
Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
If the issue remains, you may contact our customer support for further assistance.
1. Go into the app and clear the Cache
2. Uninstall the app from your device
3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
5. Reset the headphones/speaker
6. Pair the headphones/speaker to your device
7. Play some music to ensure a good Bluetooth connection
8. Download and install the app
9. Open the app and allow all permissions (the app will not function without permissions)
10. When the app opens, it should find your speaker and function properly
11. Try different source device (phone/tablet)
Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
If the issue remains, you may contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent
on December 13, 2023
Posted by: C2tos
Excellent product. Simple with perfect functions and more features than i thougth.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound
on December 18, 2023
Posted by: Great buds
These are great buds. The only problem that I have is getting them placed correctly in my ears. :(
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and comfort
on December 31, 2023
Posted by: AMcBee
Great sound. These were a replacement pair since I washed my husband's last pair by accident. We really like these ear buds. Love that you can find them if you drop them as well.
Written by a customer while visiting jbl.com
Customer Rating
3
Earbud creeps out while gaming.
on December 31, 2023
Posted by: Capt M
Sound and bass is amazing, but the biggest problem with this vs. most of the other JBL earbud I have own. The earbud falls out even while sitting still. I have tried replacing all the silicone fitments, It will creep out slowly and the constant need to keep shoving it back in your ear. I wish JBL added a small wing to the design to lock the earbud in place. I wouldn't recommended for traveling.
By Customer Support, January 3, 2024
We appreciate your feedback on our JBL Tune Buds. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 31, 2023
Posted by: Dzman
Very well built! I love the sound quality and the touch button works amazing. Noise canceling is perfect.
Written by a customer while visiting jbl.com