Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
3
My review
on December 20, 2023
Posted by: Justinnn
from Tulsa Oklahoma
Overall they are good but not for the full price, sometimes the system is good but needs improvements sometimes I use the noise cancelling mode and sounds from outside still wen through, in the design and comfortability because sometimes it feels uncomfortable even changing the tips and sometimes it falls off, and the microphones sensitivity, with some improvements the next mode of it will break it.
Sound system while hearing music it’s good, I like it and it’s really nice and bass is amazing.
Sound system while hearing music it’s good, I like it and it’s really nice and bass is amazing.
Response from jbl.comBy Customer Support, Customer Support, December 21, 2023
We appreciate your taking the time to provide us with your feedback. We're always looking for ways to improve. We'll make sure to pass this along to our development team. Also, if you need assistance troubleshooting your JBL Tune Buds, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
5
Impressive, especially for the size
on April 26, 2023
Posted by: MABP
from Fairfax, VA
[This review was collected as part of a promotion.] The pros:
• The sound quality for these earbuds is impressive, especially considering their form factor. The overall range is what I would expect for much larger devices (such as over the ear headphones), as well as the warmth and tone of sound. The mic is pretty good too—people I called said that the sound was clear and not an issue at all.
• The app adds a lot of additional features, and my favorite is the equalizer. Once the app is installed, you can choose from among several pre-set equalizer modes (jazz, vocal, bass, club, studio, or extreme bass) or can create your own custom settings. Depending on what type of music I’m listening to (or whether it’s an audiobook, phone call, or video conference), I find myself adjusting the equalizer to enhance the sound… and love that I can clearly distinguish the differences and that the visuals help me better understand what I’m adjusting and why it’s making a difference.
• I have small ears and usually struggle with earbuds like these, but this set is super lightweight and comfortable and stays in pretty well. I can leave these in for a couple of hours while walking around without having to constantly adjust them back into place, which is a huge plus, but I doubt they’d stay in if I was heading out for a run or anything that would bumps them out.
• The active noise cancelling is fine, but not amazing. There’s a clear difference between ANC, ambient aware, and talk through. The ANC blocks most noise, but not everything—maybe 80% effectiveness or so. It’s better than you can generally find with this type of earbud, so I don’t think this is unreasonable at all… and I probably need to test out different eartips for a while to see if that helps.
• I love that the app allows you to decide what gestures on each earbud control. I also appreciate that there’s a max volume limiter to help protect your hearing… something I’m Increasingly thinking about.
• The sound quality for these earbuds is impressive, especially considering their form factor. The overall range is what I would expect for much larger devices (such as over the ear headphones), as well as the warmth and tone of sound. The mic is pretty good too—people I called said that the sound was clear and not an issue at all.
• The app adds a lot of additional features, and my favorite is the equalizer. Once the app is installed, you can choose from among several pre-set equalizer modes (jazz, vocal, bass, club, studio, or extreme bass) or can create your own custom settings. Depending on what type of music I’m listening to (or whether it’s an audiobook, phone call, or video conference), I find myself adjusting the equalizer to enhance the sound… and love that I can clearly distinguish the differences and that the visuals help me better understand what I’m adjusting and why it’s making a difference.
• I have small ears and usually struggle with earbuds like these, but this set is super lightweight and comfortable and stays in pretty well. I can leave these in for a couple of hours while walking around without having to constantly adjust them back into place, which is a huge plus, but I doubt they’d stay in if I was heading out for a run or anything that would bumps them out.
• The active noise cancelling is fine, but not amazing. There’s a clear difference between ANC, ambient aware, and talk through. The ANC blocks most noise, but not everything—maybe 80% effectiveness or so. It’s better than you can generally find with this type of earbud, so I don’t think this is unreasonable at all… and I probably need to test out different eartips for a while to see if that helps.
• I love that the app allows you to decide what gestures on each earbud control. I also appreciate that there’s a max volume limiter to help protect your hearing… something I’m Increasingly thinking about.
The cons:
• I wish the case and a little loop or something that would make it easy to use a mini carabiner to attach it to a keychain to make it easy to carry all of the time. I know I could buy a silicone cover with a carabiner, but I wish it were possible to just attach a mini carabiner to the original case since it seems plenty sturdy without additional protection.
• The first time I used these for a phone call, it’s almost as if the earbuds were slightly out of sync. I could still engage in the conversation just fine, but the slight delay was a bit distracting. I’m hoping this was just a first-use fluke since it hasn’t been a problem since then (after 3 days of use with several hours each day).
• I wish the case and a little loop or something that would make it easy to use a mini carabiner to attach it to a keychain to make it easy to carry all of the time. I know I could buy a silicone cover with a carabiner, but I wish it were possible to just attach a mini carabiner to the original case since it seems plenty sturdy without additional protection.
• The first time I used these for a phone call, it’s almost as if the earbuds were slightly out of sync. I could still engage in the conversation just fine, but the slight delay was a bit distracting. I’m hoping this was just a first-use fluke since it hasn’t been a problem since then (after 3 days of use with several hours each day).
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Small feature rich headphones that sound excellent
on April 30, 2023
Posted by: claritydnb
from Fargo, ND
[This review was collected as part of a promotion.] These headphones are light and comfortable with excellent sound. I like the case as well. I like that the case is easy to open. That may seem something obvious, but it isn't always the case (pun intended). They aren't great for active use, but for walking or listening to music, they are excellent. They also work well for talking on the phone. I really like them for daily use. They have ANC and ambient aware features as well. They can be configured with the JBL Headphones App to apply EQ adjustments and set the controls to your liking. I would definitely recommend them to a friend. They are feature rich!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect pair of earbuds, just a little loose!
on April 24, 2023
Posted by: Vineet
from Dallas, TX
[This review was collected as part of a promotion.] The JBL Tune Buds are a pair of true wireless earbuds that are a comfortable fit, good sound quality, and effective active noise cancellation.
The earbuds are small and lightweight, and they come with a variety of ear tips to ensure a snug fit. They have a touch-sensitive control panel that allows you to play, pause, skip tracks, and answer calls. The earbuds also have an IPX4 rating, making them sweat and water resistant.
The sound quality is good. The bass is boosted, but it doesn't overpower the mids and highs. The earbuds also have a good soundstage, which makes it feel like the music is coming from all around you.
The active noise cancellation is effective at blocking out low-frequency noise, such as the sound of an airplane engine or the hum of a fan. It's not as effective at blocking out high-frequency noise, such as the sound of voices or traffic.
The only thing missing from this is that it is a little loose fit in my ears, I can't use it while workout, but if you are a confortable place, it is a perfect pair.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
A Must Own Noise Canceling Ear Buds
on April 23, 2023
Posted by: Mr James
from Bonney Lake, WA
[This review was collected as part of a promotion.] Very impressed with the sound quality of these small ear buds that fit really well. Some of the impressive features I like:
1. The size and fit without protruding outside the ear.
2. Tapping on the left ear bud turns on amient sound or noise cancellation.
3. You can pause the songs using the right ear bud.
4. Bluetooth connectivity was instantaneous....no delay whatsoever.
5. Very clear phone conversations with no noticeable background noise heard.
6. 48 hours total music time... incredible!!!
1. The size and fit without protruding outside the ear.
2. Tapping on the left ear bud turns on amient sound or noise cancellation.
3. You can pause the songs using the right ear bud.
4. Bluetooth connectivity was instantaneous....no delay whatsoever.
5. Very clear phone conversations with no noticeable background noise heard.
6. 48 hours total music time... incredible!!!
Short story.... I listening to music when without noise canceling while my mother in law was visiting. A conversation insued about dinner and that when i decided to select noise canceling... haha, worked perfect.
I will say, these were the only ear buds that took me a while of trying the small, medium, and large ear cups to determine the best fitment.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Worst earbuds I've ever had
on December 9, 2023
Posted by: wildnis
from Klaipeda, Lithuania
The worst earbuds I've ever had. Honestly, you have to have talent to create somthing so useless that a buyer would care to look up where he can leave a negative review. The earbuds were expensive and yet completely unusable because they keep falling out all the time. Who in their right mind would make such a worthless design? I feel cheated out of my money, too bad I don't have a way to refund them. To make the matters worse, whenever I try too prevent them from falling out with my hand some annoying features would turn on - it's impossible to completely disable touch features. For your own sake, stay away from this trash - I certainly wish I did.
Response from jbl.comBy Customer Support, December 10, 2023
We're here to help. Our JBL Tune Buds come with 3 sizes of ear tips. You may choose the right size for your ears so that they may stay in your ears and not fall out. You may mix and match the different sizes to get the right fit for your ears. If you need more help with your device, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Great quality but wobbly in the ear
on April 23, 2023
Posted by: RockyKarthik
from Cincinnati, OH
[This review was collected as part of a promotion.] Love the sound quality, works amazing for music, good call quality too but I felt it lose in my ears. I tried all the buds that came with it but still they didn’t fit properly in my ears. Overall they’re a good pair of earbuds with good noise cancellation. Gonna use it during travel.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Nice pair of ear buds!
on April 23, 2023
Posted by: Sinuhe_0123
from Texas
[This review was collected as part of a promotion.] Tune Buds have good sound and great battery life. Pairing process was easy, open the case and search for the buds using the Bluetooth setting. Came with a USB-A to USB-C orange cable. Ear caps can be easily exchanged for smaller or larger ones, medium was the default fit and those worked for me. The JBL Tune Buds also come with the JBL Headphones app, here you have more control of the different features it comes with like noice canceling. Sound quality for both phones calls and music are good, they sound good at high volume and other caller can hear my voice loud and clear. I got about 30 hours of play time from a single charge on both headphones and case at 75% volume level so battery is good! The only weird thing about them is that even after taking them off and placing them in the case the audio will continue to play, I had to go to Bluetooth settings to manually disconnect from the Tune Buds. Overall I'm happy with this product!
I would recommend this to a friend!
Written by a customer while visiting jbl.com