Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
2
Good sound
on September 26, 2025
Posted by: Armendariz
These sound great, the only issue is that they tend to come out of my ear when running. My older JBL ear buds fit better.
Response from jbl.comBy Customer Support, September 26, 2025
We're here to help. To achieve the best seal and secure fit with your JBL Tune Buds TWS, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Outstanding product great price excellent customer
on October 14, 2025
Posted by: Martinp
from Conroe Tx
JBL products are the best on the market.
I own 3 Go-3, 2-Go 4 ,770NC, and tune buds zero noise.my grandsons have Go3's, 550nc . My 85 year old mamma is got her G-3 and she love it !
I would put JBL products against other products. I've had the other expensive products and I found your products above & beyond when I need and so happy that I spent money to have a great products.
All you products deliver great sound .
I own 3 Go-3, 2-Go 4 ,770NC, and tune buds zero noise.my grandsons have Go3's, 550nc . My 85 year old mamma is got her G-3 and she love it !
I would put JBL products against other products. I've had the other expensive products and I found your products above & beyond when I need and so happy that I spent money to have a great products.
All you products deliver great sound .
Written by a customer while visiting jbl.com
Customer Rating
5
Great app to control the earbuds
on October 16, 2025
Posted by: Pancho 02
from Chicago IL
I bought this earbuds and I love the sound and the fit perfectly in my ear and they're light way!
The perfect item for me
The perfect item for me
Written by a customer while visiting jbl.com
Customer Rating
5
Survived a rain storm and still worked
on October 21, 2025
Posted by: Zdub
from Gulfport
I bought these a couple of years ago and I was using them open morning of deer season and they fell out of my pocket on the way back to the truck. Five days later I find them in the middle of the trail half buried in sand after a rain storm. I thought they would not work but it was still showing a charge so when I got home cleaned them up and work just like new. I highly recommend this product.
Written by a customer while visiting jbl.com
Customer Rating
1
Keep falling out, terrible
on October 24, 2025
Posted by: Miles I
These things sound ok, they keep falling out just walking, ok if you sit still.
Response from jbl.comBy Customer Support, October 24, 2025
We appreciate you letting us know about the issue you're experiencing with your JBL Tune Buds. To improve the fit, we recommend trying different sized ear tips. When inserting the earbuds, a slight downward angle and gentle twisting motion can help them conform to the shape of your ear canal. If you still have concerns, please don't hesitate to contact our customer support team: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
They are terrible
on October 24, 2025
Posted by: Dan6180
Will not charge complete, have to turn the cable overto get a half. Charge
Response from jbl.comBy Customer Support, October 25, 2025
We're here to help with your JBL Tune Buds. If your charging case is not charging, we recommend using another charging cable and power adapter to see if the unit will charge. While it’s extremely uncommon, try using a different wall outlet to ensure the issue isn’t with the outlet itself. Sand and dirt can accumulate in the product’s charging port. Clean it gently with compressed air. Additionally, the charger may not be powerful enough to power the unit and charge the battery simultaneously. Please check your adapter and ensure it has a rating of 2 amps or higher. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Do Not Buy
on October 26, 2025
Posted by: harris947
from Phoenix, AZ
I bought 2 of these pieces of garbage in the last 3 months and in both situations one of the earbuds went into half volume and it’s so annoying. This is easily the worst earbuds I’ve ever purchased and I hate I made the same mistake twice
Written by a customer while visiting jbl.com
Customer Rating
2
wrong buds
on November 2, 2025
Posted by: tnk1973
from houston texas
honestly i barely can hear from them and they don’t fit well in my ear
Response from jbl.comBy Customer Support, November 4, 2025
Thank you for your inquiry. Our JBL Tune Buds comes with 3 sizes of eartips. We recommend trying other sizes to achieve the best seal and secure fit, and then, create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com