Customer reviews from jbl.com
JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Average customer rating
3.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
39
4 Stars
13
3 Stars
14
2 Stars
8
1 Star
29
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Refurbished Excellent - Tune Buds True Wireless Noise Cancelling Earbuds - 2023 - Black
Customer Rating
3
They sound great. But...
on October 16, 2024
Posted by: LDJ4
from Wyoming
The JBL Tune Buds sound amazing. However, I can't get them to stay in my ear regardless of the size of molds I use while sometimes just walking around. They constantly fall out even with slight movement and low activity. This shouldn't be a reflection of the great sound quality, but it's a bummer because I can't really use them when doing easy yard work. They are fine if you're sitting still and work great on an airplane while using the noise canceling feature.
Response from jbl.comBy Customer Support, October 16, 2024
We appreciate your feedback. It seems like the JBL Tune Buds might not be the best fit for your ears. Earbud comfort and security can vary greatly from person to person. If you're experiencing frequent falls, you might want to try different ear tip sizes or explore other models with different designs. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
on November 17, 2024
Posted by: AM88
Great earbuds for the price. Mine went through the washer AND the dryer and both of them still work fine.
Written by a customer while visiting jbl.com
Customer Rating
1
Worthless
on January 10, 2025
Posted by: Carson_S
from Nashville, TN
Owned for less than a month, the left earbud will not charge in the case at all. Trash.
Response from jbl.comBy Customer Support, January 12, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune Buds. You may contact us or file a warranty claim here https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
5
on February 18, 2025
Posted by: SCHS
from Charlstown IN
My bf and I have had many JBL products and they have always been great!
Today I found my left earbud from my Tune Buds in my dryer 'water proof ' that earbud made it an hour in and out of water and then the dryer.
It started charging like a champ and still works. I've had the buds for almost a year. And we've had many JBL products, I don't think we'd buy anything else at this point.
Today I found my left earbud from my Tune Buds in my dryer 'water proof ' that earbud made it an hour in and out of water and then the dryer.
It started charging like a champ and still works. I've had the buds for almost a year. And we've had many JBL products, I don't think we'd buy anything else at this point.
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound quality, bad in ear design.
on March 3, 2025
Posted by: AV23
from Denver Colorado
It's been a few months of ownership and the main complaint I have towards these buds are the fact they slip out the ear a little to easy. They do offer the "tips" that are supposed to prevent these from happening, but the design is not meant to take a lot of movement before the earbud falls out.
Response from jbl.comBy Customer Support, March 5, 2025
Thanks for your feedback. To achieve a secure fit, angle the ear tip slightly downward to make it easier to insert into your ear, then gently twist the earbud to fit it securely into the shape of your ear. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Tune Buds and will fit your ear. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible Product
on March 10, 2025
Posted by: Joemama614
These earbuds are horrible. I've had them less than a year and they don't work anymore. The earbuds won't take a charge. Plus they are always falling out of my ear. Do not buy.
Response from jbl.comBy Customer Support, March 13, 2025
Thank you for bringing this into our attention. That’s not the experience we want you to have with our JBL Tune Buds. TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please clean the contact points of your earbuds and the charging case. Also, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, feel free to contact us directly: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
3
Decent earbuds for the price
on April 22, 2025
Posted by: Salmonella Papi
These are pretty alright for everyday use sound quality is a bit worse than airpods mainly due to having so much “Bass” it sacrifices a lot of other tones but still useable. For heavy work these are less than ideal when cutting material it will actually muzzle the noise kinda sounding like its shorting out in your ear. Construction and Fabrication boys just stick to the AirPods lol
Response from jbl.comBy Customer Support, April 24, 2025
We appreciate your feedback. Please try to connect your JBL Tune Buds to your other device to see if it has the same issue. If the issue remains the same, follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed. For further assistance, please contact the customer support https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
1
Don't fit! They fall out constantly!
on April 30, 2025
Posted by: CygnusX1
from Houston, Tx
Terrible fit and constantly fall out! Yes, I've tried all 3 sizes of buds to try to get them to fit. I'm sure they might fit someone's ear ok, but not mine and many other people are reporting the same issue. I can't get them to stay in long enough for me to review the quality of the sound.
Warning, based on all the reviews, if you purchase these, there is only a 20% chance they will fit your ear.
Response from jbl.comBy Customer Support, May 1, 2025
This is not what we want you to experience with our JBL Tune Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com